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  1. Merge or combine 2 or more Orders into 1 Shipment

    With new EU customs declarations my labels and customs declaration can show false information when I have 2 order from 1 customer. Please implement a function to merge orders together in order to correct weight, cost etc to make customs compliant.
    This is a regular requirement, is a headache to work manually and as per customs regs, should be implemented as standard to ensure correct compliance.
    Thank you

    178 votes

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  2. Display 4 SKUs as a minimum

    Printed labels should display 4 SKUs as a minimum and then the plus more. eBay seller like ourself have offers such as buy 2 get 2 free and buyers are allowed to choose 4 variants. This means 4 SKUs should appear ideally before the "Plus More" shows.

    This slows down dispatch times hugely as each order has to be checked on CnD for the full SKU list and then written on the label. There is plenty of space on the label in the SKU box as apart from the customer order and CnD label number we have nothing else appear. …

    15 votes

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    3 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  3. Manifests failed - unable to generate paperwork

    ISSUE AFFECTING ALL C&D ACCOUNTS USING TRACKED 24/48

    When manifesting orders the following error occurs:

    'Sorry, we were unable to generate your paperwork. Please quote reference 'd4193bf9' if contacting us for help.'

    This issue has been occurring for over 3 weeks, it seems to only affect Tracked 24/48 orders. We're then forced to use an Emergency manifest for the collection driver and manually dispatch all orders individually on the specific sales channels.

    Unfortunately the issue is difficult to replicate and only occurs every 2 or 3 days. We've spoken to C&D support team several times over the last few weeks…

    25 votes

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  4. Show Tracking Status in Click & Drop

    When sending an item tracked it would be very helpful to have an extra column showing the different stages of that items stage - so at a glance you can see the delivery status, filter by undelivered etc.

    This would save clicking on each item and regularly checking.

    39 votes

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    7 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  5. Ability to put an order 'on hold'

    Occasionally we need to stop an order from being dispatched for a short period of time. When using Click & Drop as a primary system as we do (i.e. working from Click & Drop rather than our e-commerce platform), there is no way to indicate to whoever is dispatching that the order should not be dispatched yet. The ability to hold an order (essentially setting its status to 'Order on hold' or similar, and needing to release it before a label can be generated) would be extremely useful.

    5 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  6. Send dispatched email through EKM integration by passing "true" on send email attribute in addition to tracking number

    Tracking number is now sent to EKM through the integration, but an option to send a "true" value back on the "send email" attribute would trigger an automatic dispatched email from EKM to the buyer, as happens with eBay.
    Could this be optional in the integration, as EKM currently don't have a permanent Bcc in the email template to send a copy of the email to review platforms, which needs to be added manually for each batch of dispatched orders.

    9 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  7. Parcels to Ireland being returned

    Since July 1st when AnPost took over the customs handling for items going into Ireland I have been unable to ship any items successfully. They are all returned saying there is a problem with the electronic customs data.

    I ship parcels to most countries throughout the EU and the rest of the world and do so using Click and drop so have a pretty good handle on HC codes etc. and have no problems other than to Ireland.

    So why can I ship good to Italy and France etc and NOT to Ireland?

    Is anyone else having items returned from…

    3 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  8. 3 votes

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    2 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  9. New restricted user levels

    It would be useful to restrict the actions that can be taken by user type. I want to restrict 'Dispatch' to reprint the labels and mark items as sent, as we are geographically very distant.

    Or give the option to set up administrator defined user categories with selected authorities.

    2 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  10. Apply the reference used on C+D to the Royal Mail invoice

    The reference needs to appear on the invoice instead of just"click and drop" so we can track which orders are for which job. We are a mailing house with many C+D customers we post on behalf of, and we are having a nightmare tying all the invoice lines to each individual job

    2 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  11. enable users to sorting by product

    every column can be used to sort orders apart from the product column. this is the most important one and yet we cant sort/group the items customers have purchased. We have just migrated to click and drop and sell 300 items a day and not been able to 'bundle' or group the items is taking use forever to fulfil.
    if we could sort by product we could distinguish hat has been ordered alot easier and not have to sieve through all 300 orders looking for customers that have ordered the same thing so we can process them together

    2 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  12. Store cancelled labels

    As a Click & Drop user, I would like to be able to view cancelled/deleted labels, So that I can better understand and investigate a surcharge supplement when I receive one.

    In addition, it would be useful to be able to see the Mail Item Tracking Numbers (e.g. 3205884730002DAF37E0D) in Click & Drop as this is usually what is displayed on invoice/surcharge supplements.

    3 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  13. Shipping Rules to work for orders with more than 1 item

    We are a mailing house that picks, packs and despatches for a variety of customers. Lots of those customers have orders that have more than one item. Currently using shipping rules to apply postage only works for orders that have only one item. This means we have a lot of orders that the postage rules will not work for. Please could you fix it so that all orders no matter how many items will have the postage automatically applied when using shipping rules. This will save us so much time. Many thanks Zoe

    2 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add integration for Open Cart

    Please, could you add Open Cart to the list of platforms available for quick integration? One of our websites is with the Open Cart and it is a pain to do every order manually.
    Thank you.

    8 votes

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    4 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  15. Bulk Assign Large Letter or Parcel And Use Automatically Assigned Weight

    With the new changes coming in October 2021 there is no way at all to bulk assign large letters or parcels and use the weight specified by Shopify for each order. We have some large letters that weigh a similar amount as some parcels, so we cannot use shipping rules. It looks like we are going to have to apply postage one by one in order to make sure it uses the correct weight and package size. This is going to add at least 8 hours to our weekly workload. I would love it if we could simply select all…

    2 votes

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    1 comment  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  16. channel picture on Open Orders Page

    Under the heading "Channel" there is a picture of a piece of paper and a shopping cart.
    When you hover over the "picture" it says which of our trading names we used on that order.
    We have an icon set in the preferences for each of our trading names, so why can't they be shown in the Channel instead of the same unnecessary picture for all trading names/channels?

    3 votes

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    1 comment  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  17. Option to leave a note for postie like 'knock loud as deaf' on signed for. Safe place doesn't show when signed for so ano option is needed

    Apparently 'safe place' is the only option to leave a note (according to your help) that shows on the delivery label for the postie to see and action BUT customers using signed for can't leave a note in the safe place box as this disappears.
    Lot's of vulnerable (or not) people need a note of some kind but also want signed for and it seems crazy they can't say something like 'ring buzzer' and get a signed for delivery.

    3 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  18. Invoice split under Trading Names

    I would like to see a function where you can see the monthly invoice postage costs which are under each trading name on the Click and Drop account.

    This would help massively with accounting costs if you have more than one Trading Name on the click and drop account.

    3 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  19. Filter orders by trading name

    I would love an option to filter orders by trading name, so they can be processed separately. It is currently very time consuming to filter by channel.

    2 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  20. International Letters

    Can the services for Personal Correspondence (letters DP3) be added to Click and Drop. We have these on our OBA but are unable to use them on Click and Drop. The problem with OBS is that you have to select each country and input the number of items for each Country. Click and Drop does this automatically already when you upload a spreadsheet. The only service we can use is OLA which you need to supply customs information for when you create an order although Customs info is not needed for personal correspondence.

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

    Dear User,

    Thank you for your suggestion. To check or change the services you have available to you, please contact your account manager.

    We are aware some customers are having difficulties sending international correspondence without supplying customs information using Click & Drop, we are working on improvements and will notify users when this is implemented.

    Kind regards
    Click & Drop Team

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