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  1. make the shipping Cost option editable on the Address details Page

    When you manually enter an order on Click and Drop there is an option for the Shipping Cost Box.
    After an order is entered there is no option to enter a cost in this box.
    I propose The Shipping Cost should be available to edit on the Address details page.

    3 votes

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  2. Customer (Receiver) EORI field should be added as field in the address book

    Our address book contains saved details for regular customers, covering 99% of our orders. With the upcoming Windsor Agreement, an additional field should be introduced in the address book to store customers’ EORI numbers. This would eliminate the need to manually enter the EORI each time an order is created. Instead, it should be saved within the address book and automatically populated when placing an order, ensuring a more efficient and seamless process.

    3 votes

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  3. Allow Combination of Multiple Orders into A Single Parcel

    We occassionally get Ebay customers making several separate orders, all for the same address. Obviously we combine the orders into a single parcel to save on postage and so that the customer receives the orders together. However, it is a real pain to do this in Click and Drop. Currently, we have a customer that has ordered 3 items, each as a separate order. This means I have to edit one of the 3 orders in C&D. Then I have to delete the other 2 orders. Then at the end of the day I have to remember go into Ebay…

    2 votes

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  4. Duplicate Name identifier

    We have people, every single day that buy numerous products and check out individually every time. It's hard to find these peoples name in 1000 orders unless we really check them. It would save royal mail delivering to the same people 3/4 times if there was an alert for the same name or post code. We could then put them orders together and send in one package.

    3 votes

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  5. create all the manefest documents needed so they can be printed in one go

    When I print the manifest, I have to print out 2 copies, one for the bag and one to be handed in. It would be helpful if the document generated contained everything I need so it can be printed in one go. Like 2 copies of uk post and 2 copies of international post, but only 1 copy of the tracking numbers.

    2 votes

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  6. Generate CN23's for any order value

    Given the UPU changed the rules to make it so it is the choice of the Sender to use either a CN22 or a CN23 for orders under the CN23 threshold, allow us to choose, or have a blanket setting, to generate CN23's for low value orders. The UPU recognise that some orders, going to the EU for example, require CN23's to be used for low order values if the item requires a more complex customs declaration. Items with import controls require information entering in the Comments box of the CN23 (which is not available on a CN22), or they…

    2 votes

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  7. Import Shopify Order Tags

    Import Shopify Order tags and allow for updates coming through. Tags are used on orders in Shopify to manage deliveries including planned shipping dates.

    3 votes

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  8. Make it clear what you are charging for each item on Click & Drop

    Why are we not seeing what we are being charged for each item/label we print before we purchase it? It should be visible on the click and drop interface. Including all the bonkers surcharges now implemented.

    2 votes

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  9. Include Stock Location on Order Details

    It would be very helpful to add the Stock Location to the order details screen. Currently if you want to make use of the Stock Location entry in the product data, you have to browse each product to find the location which isn't a very helpful workflow.

    3 votes

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  10. Automatically import images from marketplaces!

    PLEASE make it so images import from marketplaces (eBay, Amazon etc) to help prevent mistakes when sending incorrect items etc. I don't know why this isn't the case already. Uploading a CSV is not viable for most.

    2 votes

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  11. **URGENT** Please add Amazon.ie integration for Republic of Ireland

    Amazon have introduced a brand new Amazon.ie marketplace in the last few days but there is no Amazon.ie integration in C&D as yet so we are having to manually create dozens of postage labels every day. Kindly add an Amazon.ie integration ASAP. Thanks!

    1 vote

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  12. Able to give the batch name

    When creating a new batch give a option to put a name.
    it would make much easier when manifesting.

    1 vote

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  13. Add Temu integration

    Add Temu Integration to Click & Drop

    1 vote

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  14. Integrated invoice and shipping label paper

    We currently use A4 integrated invoice and label paper (FP16 100x150) for printing our packing slips and labels. It would be nice if we had the option to edit the current formats that are available so we could use our current stock of paper through Click & Drop. This is a fairly standard format for integrated paper so I'm sure many would benefit from this.

    1 vote

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  15. Enhancement Request for Managing Historical Shipping Methods in Click & Drop Rules

    I am writing to suggest a couple of enhancements concerning the management of shipping methods within the Click & Drop platform, specifically in the shipping rules creation area.

    Automated Cleanup of Historical Shipping Methods: It would be highly beneficial if the platform could automatically remove shipping methods that are not active or have not been used in the last 12 months from the dropdown list in the shipping rules creation area. This would help streamline the process of creating new shipping rules and ensure that only relevant shipping methods are visible, reducing clutter and potential errors.

    Manual Deletion Capability: Alternatively,…

    1 vote

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  16. Update Tracked 24/48 to collected when Business Collection takes place

    Royal Mail Tracked is not tracked when the driver collects. Please can you update the tracking using the manifest when collected not when the packet gets to the super hub the next day?

    It was impemented for personal customers last year:
    https://clickanddrop.uservoice.com/forums/399930-general/suggestions/45679138-tracking-show-a-shipment-has-been-collected

    Second class post tracking is fine and shows the following message when the driver collects:
    "An update will only be provided when we attempt to deliver your item"

    But Tracked 24/48 shows this message until the next day or later on Royal Mail tracking:
    "We're expecting it
    The sender has advised they have despatched your item to Royal…

    17 votes

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  17. Make it easier to find out how much one has been charged for each item

    It is far too difficult to find out how much one has actually been charged for an item. If it is on the system at all it is not easy to find.
    It is very frustrating

    14 votes

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  18. Compatability With Woocommerce's Official Shipment Tracking Plugin

    Woocommerce has launched their official shipment tracking plugin.

    Please make click and drop compatible with it rather than sending tracking details via an outdated method:

    API documentation:

    https://woocommerce.com/document/shipment-tracking/

    Alternatively, allow the sending of tracking details via order notes without marking the order as complete on woocommerce

    OR

    First send the tracking details into the order notes and THEN mark the order as complete.

    All of the above allows tracking details to be embedded into the complete order email. RM's current solution does not.

    2 votes

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  19. Duplicating deleted or refunded orders.

    When deleting an order you system often re-creates the deleted order causing accidental purchases which then have to be refunded, once refunded you then add the refunded order back into the basket with postage applied causing yet another accidental purchase sending us both in circles unnecessarily. Fixing this could save much time and hassle for youself and your customers.

    2 votes

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  20. Import VOEC & Other Customs Scheme Details

    VOEC number for Norway or other VAT system scheme's should automatically be pulled through from eBay / Amazon etc integration with their unique number, similar to how the IOSS number is pulled through.

    5 votes

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