General
86 results found
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return label option
Hi
Could we have a way we can just click on issue returns label for items already sent it will then bill us and allow us to send to our customer, as at current we have to purchase a returns label on personal click and drop, as unregistered account to purchase one. you already have all the information needed on parcel weight and size. just need the option added using the same information but going from them to us.Would be great help
9 votes -
Beta UI Tracking numbers Do not Work
In the current version of the beta UI where the tracking number is shown if you click on this link it does not take you to the track and trace page and complete the tracking number like it used to, it now takes you to a Help page. Please can you fix this as otherwise it is pointless having the link there at all.
2 votes -
BUG: Can't filter by country in the Beta version of Click and Drop
On the Beta version of OBA Click and Drop, you can sort by country, but you can't filter. When you try to click the drop down menu by 'Country', the whole section closes down as if you clicked off it. Needs fixing before the final build is released.
4 votes -
Importing items weight from ebay
The biggest thing which is slowing me down is entering weight for each item after I sell it. It would be so much easier if click&drop OBA could import from ebay weights I enter , could we have this update ASAP please ?
Its a lot easier to pick up my items enter all specifics once list it ,and when sell it everything ready to go buy labels and ship, no messing around with weight.
2 votes -
Display prices before transaction is completed
Please can you confirm the cost of a transaction on Click & Drop before it is completed. It is very frustrating to complete something and find it is cheaper to send the parcel via a Send an Item.
2 votes -
Increase the print parameters for SKU on a 6x4 thermal label
A lot of our customers take advantage of offers which means they buy 8 items at once. The SKU on the 6x4 thermal label only shows 2 of the SKU in total. We need to use the SKU on the labels as a packing list. The character limit for SKU is 100 but only 2 of our SKU appear on the label (approx. 10 characters) and there is still plenty of space for them all to be printed. If there is space available for 100 characters on the label, why can't the all the SKU be printed?
3 votes -
beta version - not usable as the full product name is truncated with ...
Hi,
The new beta version is completely un-usable for our business as the product name is truncated showing ... at the end.
Our unique product code to identify the item that was sold is at the end of the product name therefore we will have to manually check eBay + Amazon to see what the customer has actually ordered.
Please fix it, thanks
Richard3 votes -
beta version multiple tabs
Why does the new beta version of Open Orders seem to have a long list of tabs at the top with each order in it?
I didn't see them at first and kept getting a message up saying "too many tabs open close some" or something similar. Then i noticed them a couple of weeks after starting to try this beta version and there were hundreds open.
So i closed them all, but as soon as i clicked in each of the open ones on the page to apply postage, the tabs opened up again.
I have NO IDEA what…1 vote -
How about an invoice that makes sense
How about putting useful infiormation on the invoice i.e letter, large, parcel etc.
Every line just shows the same item Royal Mail 24/48. You can only work out which is which by dividing total by quantity.
Can we also have the price per item shown on the line.
Seems the columns are already there ie format and unit cost, please add the info
Thank You1 vote -
Be able to Manifest all or some items in a batch
We have 175 items in a batch. All labels have been generated and items are ready to post. However 43 items are for overseas which we currently are unable to despatch due to Royal Mail. I can't just select the UK orders and Manifest. Should be able to Manifest items within a batch
2 votes -
Adding 'Product name' to Manifested Orders report
Can we add "Product name" column to the XLS export? It would vastly help to understand quantities of certain product shipped in a period of time
1 vote -
Can we have a way to include safe place details for collections such as lock codes.
Can we have a field to include safe place details for collections such as lock codes for a parcel box. Currently on Business Click and Drop it only has fields for an address so I have to be in when I book a collection.
1 vote -
Tiktok Seller Integration
Is there any road map for Tiktok seller integration?
1 voteHello, thank you for your suggestion. We're currently working with TikTok to build an integration.
Many thanks
Click & Drop Team
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Improve the orders Page Layout
When 200 or so orders have imported from Ebay it is long winded to go through each one to select item LHS, scroll down RHS, apply postage LHS, generate label scroll RHS.
Could this not be done all on the original line as the information has alrady been either brought forward from ebay or saved from a previous order. Just a tick box on the open orders page would be nice.1 vote -
Beta version (March 2023) doesn't display 'Generate Labels' after applying batch postage
In the current version, as soon as you apply postage to a batch, you can generate labels from a displayed link, but with the March 2023 Beta version, after applying postage you have to scroll manually to the top of the screen, click 'Batches' then generate labels. Very time-wasting compared to the current method. Also, when we have several staff working on dispatching at the same time, it is not clear which batches are which and this really slows down the process and disrupts the dispatch flow. Please put back the 'Generate Labels' link after applying postage, thanks.
2 votes -
Add option to Mark Collections as Delivered / Completed
I have spoken to customer services who have recommended I go through this feedback link as there is nothing they can do. We have two "active" collections where the packages have already been collected and been delivered, so want to either cancel them or move them to "completed" just to keep our active booked collections clear and tidy with just actual collections we are waiting on to make things easier to manage. One of the collections has an amend or cancel option, however I keep getting an error message saying an unexpected problem has occured, with a different reference number…
1 vote -
Beta Orders Blank Page
I changed to the beta version of the orders page to have a look, but it is completely blank and no way to change back !!
It is the Orders Overview that is blank - https://business.parcel.royalmail.com/orders/
It has the red banner at the top with "dashboard" "orders" "products" etc and nothing else until you get to the bottom black banner with "terms of use".
This is a disaster, what am i supposed to do now?1 vote -
Have a search function within the address book
It would be really helpful to be able to search for addresses in the address book when they need updating, rather than having to scroll through all the orders. The present system is clunky and time-consuming.
2 votes -
Intermittently unable to generate labels on Beta version.
After applying postage I am unable to generate labels (on the Beta version). The option just isn't available at all. The only solution appears to be to switch back to the old version. This has now happened twice (today and Sunday 23rd April). The option has always appeared previously so this seems to be a weird intermittent problem. There is a different post about the location of the generate labels link. Just to be clear, this is not the same problem. The problem that I have is that the generate labels option does not appear at all even in the…
1 vote -
Add IOSS to letter sized envelopes. Items of value (such as stickers, a greeting card) can and are sent in letter sized envelopes
Small items of value that are sold by small businesses in the UK (through platforms such as Etsy) and sent to the EU have to be posted as a large letter in order to meet IOSS rules because Royal Mail does not print IOSS on a letter sized envelope.
Printing IOSS on a letter would save EU customers who have paid VAT at the point of ordering from paying VAT once again on receipt of the package This is more expensive than it needs to be for both parties because items such as a greeting card, a small pack of…
4 votes
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