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70 results found

  1. Allow lost post to be reported through Click & Drop.

    Have click & drop linked to the lost post reporting system. So we can just click a button on the order to advise a customer hasn't received their item.

    28 votes

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  2. Tracking Number is Missing on Click & Drop Desktop Results

    Since the last update the tracking number is no longer returned in the results csv when importing orders with Click & Drop Desktop.

    7 votes

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  3. Unable to search orders that are manifested

    Hello. I used to be able to do this, but as of lately it doesn't work...

    Basically when I search an order ID or using a buyer's post code for example, then click the order (using the search bar/results in the top right corner), nothing happens! I want to view the order information, get the tracking number etc, but I am unable to do so! on manifested orders (if the order is not yet manifested, it allows you to check the details, but not once manifested).

    So imagine this situation (I am in now), a buyer asks me for a…

    10 votes

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  4. Tracking status

    Tracking status, Click & Drop says this feature has been completed, but when I go to Reports, Manifested orders. The tracking status header is showing but there is no tracking information. Can this be sorted out as this would be very useful feature to keep check on the progress of our tracked mail we send via C&D without having to check each item individually .

    7 votes

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  5. 7 votes

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  6. Clicking an Order in the Search Box Doesn't work

    If I search for an order in the search box it will appear, but then when I click on the order in the search, nothing comes up. So as of now cannot see and view any historic orders and print off proof of posting or tracking numbers etc

    7 votes

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  7. Paperless Manifesting

    Instead of printing paper for manifested orders, you could print off a thermal label with a unique 2D barcode for each mailbag that help identify the date, manifest and account holder.

    8 votes

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  8. Be able to Manifest all or some items in a batch

    We have 175 items in a batch. All labels have been generated and items are ready to post. However 43 items are for overseas which we currently are unable to despatch due to Royal Mail. I can't just select the UK orders and Manifest. Should be able to Manifest items within a batch

    1 vote

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  9. Have a search function within the address book

    It would be really helpful to be able to search for addresses in the address book when they need updating, rather than having to scroll through all the orders. The present system is clunky and time-consuming.

    1 vote

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  10. Royal Mail Data Breach 1st of November

    Today I received a call from another business using Royal Mail click and drop business dashboard stating they can see my orders and personal customer information.

    I have then gone onto the dashboard orders page and seen 14 different companies which I have screenshots of all the data for proof.

    What the **** has happened, this is an extreme breach of data. We will be in contact with the legal team with this vast amount of data.

    3 votes

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  11. Display Future Despatch Date After Applying Postage

    When we are not getting a collection on the day we are applying postage, we change the dispatch date but we are unable to check that the correct dispatch date has been entered for all orders. If there was a way to see the dispatch date that had been applied this would be beneficial so we could re-apply the postage to any that were not correct.

    5 votes

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  12. 4 votes

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  13. Allow Address to be Added to the Address Book For Previous Orders

    Allow past orders to be added to the Address Book or a Deafult to add all orders to the Address Book, rather than having to select each.

    2 votes

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  14. allow large letter tracked next day by 1pm

    i recently had to send a large letter by tracked next day by 1pm. I rang c+d help and they talked me through it, however they said c+d only has one option so i could not get the cheaper price for a large letter.

    I then looked on the rm website and found i could send a large letter tracked next day by 1pm and it was cheaper than by my account. So i set about booking it on there. The options were a new pickup, an existing pickup or take to the royal mail parcel office. As we already…

    1 vote

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  15. Make sure orders are marked as dispatched when manifested

    We are having on going issues with manifested orders not being marked as dispatched. We have been told the issue is resolved but still coming across orders on a daily basis - usually Special Deliveries that are manifest but don't say they have been dispatched meaning the tracking states that RM are still waiting for the order even thought it has already been dispatched.

    1 vote

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  16. Product parcel size/class to make auto selection

    For each of our products we have filled in the size and weight so it begs the question is why can this data not be used to auto populate the respective portions of the page where we apply postage to a single item.

    At present, we have to select "Parcel" and then "Medium" manually even though this is already established in the indivaidual product data.
    All our products have SKU's which are psssed on from both Ebay and our web site.

    It would save errors cropping up. Put the data in once correctly in the product and there will never…

    1 vote

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  17. ETSY BUG? - Store shipping method

    Would it be possible to import the ETSY store shipping method as shipping rules are being impacted by this no longer being pulled in.

    1 vote

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  18. Add integration for Crafter's Market

    Please consider adding an integration to Crafters Market. Thank You.

    1 vote

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  19. Add IOSS to letter sized envelopes. Items of value (such as stickers, a greeting card) can and are sent in letter sized envelopes.

    Small items of value that are sold by small businesses in the UK (through platforms such as Etsy) and sent to the EU have to be posted as a large letter in order to meet IOSS rules because Royal Mail does not print IOSS on a letter sized envelope.

    Printing IOSS on a letter would save EU customers who have paid VAT at the point of ordering from paying VAT once again on receipt of the package This is more expensive than it needs to be for both parties because items such as a greeting card, a small pack of…

    2 votes

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  20. Display Product full description in Open Orders Screen

    Display Product full description in Open Orders Screen.
    Abulity of seeing products that are going to be posted from Open orders Screen

    This will speed application of postage

    1 vote

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