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122 results found

  1. Revert back to the old interface.

    If it ain't broke, don't fix. The new UI is clunky and extremely frustrating to use

    15 votes

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  2. Please add the delivered DATE to the manifested orders status column.

    At the moment, the tracking status for delivered items just shows as 'delivered', but it does not show the actual delivered date.

    This would be so useful for an overview and finding out delivered date results for things like ebay cases.

    13 votes

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  3. Make the check box for each order bigger on the new orders page

    When scrolling down new orders the check box is so small - cant it be bigger - its easy to click just off it then it opens the order and you have to close it.

    Please make it easier when processing lots of orders but not checking them all.

    6 votes

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  4. Retain selected items after applying postage

    If you tick certain orders in the 'New Order' folder and apply postage to an order all the ticked items are de-ticked.

    It use to be that these ticked items were retained as ticked. Please change this back.

    Please can you re-add this feature.

    5 votes

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  5. Order checkboxes not de-selecting

    When multiple orders are selected to generate labels they then move to the 'Orders ready for despatch' section. When you view that section the checkboxes for those orders are sill selected. As I have discovered, when you go to delete a single order from the three dot menu within the order, any other orders with checkboxes still selected are also deleted. This is a major flaw and does not happen in the old interface.

    4 votes

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  6. Stop automatically manifesting orders after business hours

    It is currently 01/11/23 at 19:27, and my orders which I printed around 30 minutes ago have been automatically manifested.

    Why are they being manifested after business hours?

    People like myself who do not have any time to complete orders earlier in the day have to deal with customer service emailing me threatening to add extra fees. If you do not offer an after-hours service, don't bother to force this upon people. It makes no sense.

    7 votes

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  7. Allow order numbers to be copied on the new click and drop interface

    In the new click and drop interface you are unable to copy the cutsomers order number. There are instances where when applying the postage you need to double check something back on the channel interface, and doing a search on the order number is the easiest way to find a customers reord. Functionality was available on the old style page was available and disappeared from the new one.... very frustrating and time wasting for users!

    4 votes

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  8. Please bring back Scroll Position memory

    Please bring back Scroll Position memory when the order page is refreshed. It saved countless time during the day and reduced mistakes. When the order page is refreshed it now sends you back to the top of the page, its very frustrating, please change it back.

    2 votes

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  9. increase image size in product details column

    Please increase the image size in the product details column. It is so small at present it is very hard to distinguish what the product really is.

    2 votes

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  10. Click & Drop Desktop Forgets Password

    The latest updates to Click & Drop desktop randomly forgets your password when the app starts up.

    It may be related to Click & Drop Desktop updating, or Windows updates, however it never used to happen and is very annoying when you rely on the service being on!

    5 votes

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    Hi, thank you for your message, We will investigate how log in behaviours are working in our new version of desktop and update here in due course. If you find this issue recurring, please contact the help desk so that we can investigate further. 


    Many thanks


    Click & Drop Team 

  11. Update Tracked 24/48 to collected when Business Collection takes place

    Royal Mail Tracked is not tracked when the driver collects. Please can you update the tracking using the manifest when collected not when the packet gets to the super hub the next day?

    It was impemented for personal customers last year:
    https://clickanddrop.uservoice.com/forums/399930-general/suggestions/45679138-tracking-show-a-shipment-has-been-collected

    Second class post tracking is fine and shows the following message when the driver collects:
    "An update will only be provided when we attempt to deliver your item"

    But Tracked 24/48 shows this message until the next day or later on Royal Mail tracking:
    "We're expecting it
    The sender has advised they have despatched your item to Royal…

    2 votes

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  12. Package Format - after sorting stay the same as user default

    Please Please make the columns in the new dashboard stick by user-selected input like it used to

    We batch all items of the same weight/ type together and print the labels
    We sort package column by weight
    as soon as the postage is applied we have to go back to the list via the dashboard
    The package column now resets itself to order number by default so I have to re-sort

    I did this 37 times today
    Please make it like it used to and stay in the order the user selects

    2 votes

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  13. In manifested orders, show what the price of the postage was.

    When I read my statement it is hard to work out what each package cost to post. I have to look at the statement and then try to work out which package each item relates to. It would be much easier to see this information if the cost was shown next to each package.

    1 vote

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  14. Make it MUCH easier to find out how much one has actually been charged for each item

    It is far too difficult to find out how much one has actually been charged for an item. If it is on the system at all it is not easy to find.
    It is very frustrating

    1 vote

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  15. apply postage within a batch without going back to main page every time!

    Currently, in the old (better) C&D system, you can group together a bunch of orders as a batch, go into that batch and individually add postage without leaving that batches page. Now trying the Beta as it's being switched over permanently at the end of the month and when I press 'Apply' after selecting postage & filling in customs info etc for an order, it takes me back to the main orders page instead of just applying and closing that line so I can continue through the batch. I have to click back into 'Batches', 'Apply Postage' for the batch…

    2 votes

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  16. Look at the issue with integrating Amazon Japan - we've reported this numerous times over 4 years

    We've had issues with the information transferring from Amazon Japan to Click and Drop. We've been given many many reasons why this hasn't been done. The latest is that it isn't a priority. Are we the only ones to have this issue?

    1 vote

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  17. Enter a field for repeat customers with a simple 'R' as our offering changes for people returning

    Our first time buyers get a free gift bag. We have no easy way of knowing that they are returning customers from the fields displayed. An extra column stating "N" new or 'R' would be a massive help.

    1 vote

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  18. Allow Product export with all data fields enabled

    I'm surprised that this isn't possible already? If I export all of my Products to a csv file, I don't get any of the customs data at all? I can't understand why this isn't included as standard, as it's all in the same place/database surely?

    So if I want to do any batch updates to my products, I have to build all of the customs data from scratch, which is incredibly time-consuming.

    1 vote

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  19. Print in alphabetical order rather than order number

    I use several weights and several postAGE options per day but print the whole days in one go. I select postage by inputting in alphabetical order but when I print the labels they come off the printer in order number. It would make the process much quicker if it was possible to change the criteria for printing to alphabetical. Every now I then I check with support that this is not yet available and every support assistant agrees that it would be preferable but isn't available when printing. I use a Zebra GK420d thermal printer.
    The sizes and weights all…

    1 vote

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  20. Detect Channel Islands postcodes and automatically set their destination to Jersey/Guernsey not Mainland

    When orders from Ebay, Amazon and other channels come through to C&D via the API, it would be extremely useful if the destination country could automatically show as the relevant Jersey/Guernsey not Mainland UK, as the customs label does not automatically generate without this. Ebay orders and most amazon orders to Jersey and Guernsey appear as "mainland UK" but with Jersey or Guernsey postcodes.

    1 vote

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