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  1. Manifests failed - unable to generate paperwork

    ISSUE AFFECTING ALL C&D ACCOUNTS USING TRACKED 24/48

    When manifesting orders the following error occurs:

    'Sorry, we were unable to generate your paperwork. Please quote reference 'd4193bf9' if contacting us for help.'

    This issue has been occurring for over 3 weeks, it seems to only affect Tracked 24/48 orders. We're then forced to use an Emergency manifest for the collection driver and manually dispatch all orders individually on the specific sales channels.

    Unfortunately the issue is difficult to replicate and only occurs every 2 or 3 days. We've spoken to C&D support team several times over the last few weeks…

    22 votes

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  2. Customs Non-Compliance

    We have just had a letter saying that RM have checked our electronic customs data for the last month and found 2 items not compliant.

    1 - Senders Country

    2 - Postage Costs

    1 - The senders country would surely come directly from the senders address input into click and drop - Company Addresses / Trading Addresses. The country is a required field and IS FILLED IN. So how can we be non-compliant on that?

    2 - What do you mean by Postage Costs? Are we supposed to put in there what we charge the customer for postage, why is…

    11 votes

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    Hi and thanks for your suggestions and comments.
    You may have received a message about customs compliance from Royal Mail referencing a missing ’Sender’s country’. We are happy to confirm that this is automatically provided by us in electronic customs information, so you do not need to enter this information.

    We have added some additional information to our help guide including further clarification on ’Sender’s country’ and ‘Shipping cost’ information, along with a new ‘Coming soon’ section that will explain any further changes that are currently being developed.

    https://help.parcel.royalmail.com/hc/en-gb/articles/360014645258-January-2021-changes-to-international-customs

    Many thanks,

    Click & Drop support

  3. Add “automatically print” to API integration.

    The new API lacks the feature of automatic label printing.

    Currently using print assist tied up with a Click & Drop desktop app (not the greenest solution, running another server 24/7 solely to import into. C&D).

    Thought great, finally an API - however having to go into C&D to click “generate label” each time is a step back.

    This feature was available on other integrations, including the desktop app.

    10 votes

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  4. DropBox Retirement. C&D Desktop Falls Short (A step Backwards)

    As you know you are retiring the DropBox method in June so the alternative that you are offering needs to offer the same service or better. As it stands it’s a step backwards having a Maximum Limit of 50 Labels per batch!

    My system includes the weight and service in our orders CSV Batch File and we use the DropBox method so all labels are generated regardless of an order amount being above 50 but the ‘Desktop Versions’ works differently. If above 50 on the Desktop Version it displays a sidebar notification warning that the labels will not be generated!…

    2 votes

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    5 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  5. Customs Fields - Shipping Cost

    According to Royal Mail 'Electronic Customs Mandatory Fields' SHIPPING COST is the 'postage paid by the sender' and is entered as part of the Create Order process BEFORE you actually get to the step in the process where you enter package weight and postal service so how on earth do you know what to put in to the SHIPPING COST field without referring manually to the price list. Why cant SHIPPING COST be autocompleted by Click nDrop after the postal service/weight has been selected? Or is it acceptable to enter what the customer has paid for postage, rather than the…

    6 votes

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    3 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  6. 'Addressee Identification Reference Number' - clarity?

    This requirement now pops up for Russia, Peru, Canada, Australia, and Brazil.

    The official RM document, linked below, only mentions Russia and Brazil.

    https://help.parcel.royalmail.com/hc/en-gb/articles/360014645258-January-2021-changes-to-international-customs


    "Addressee Identification Reference Number: For customs purposes, Russia and Brazil require the submission of an addressee specific identification number when Russian/Brazilian individuals or organisation import goods from overseas. This is a 10 or 12 numerical digit code for items into Russia and to Brazil the individuals CPF in the format: 000.000.000-00 or a CNPJ for organisations in the format: 00.000.000/0000-00

    Please be aware that when exporting items to Russia or Brazil, there is a requirement to

    3 votes

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    4 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  7. OBA Click & Drop things needed - urgently

    There's some serious things now that need looking into which people have requested for too long or that aren't addressed anywhere. Guys, we need feedback and help for these things, or people will start using other couriers. We spend thousands a month on postage and we're going to pull the plug on RM at some point if it can't get streamlined.

    Completely normal requests are completely ignored, and to be honest it's getting extremely difficult to actually use Click & Drop now, even from a business point of view, efficiently.

    Let me start:

    With the introduction of new Customs/HS Code/Export…

    6 votes

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    1 comment  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add "Scanned No Signature" label for CRL24/48

    I'm still getting some CRL24/48 packages which aren't being scanned when posted through the letterbox, why not add a note on the label to remind the postman that they need to scan the item. I think it's all too easy for them to forget.

    5 votes

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    1 comment  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  9. Surcharge Fees facility

    At the bottom each Royal Mail e-invoice I receive there is a surcharge fee.

    Royal Mail web site says:

    "Details of the surcharge will be available through the usual invoicing process, with detailed, line-level surcharge information available on the electronic invoicing platform."

    However, when I log on to the platform no "detailed line level information" exists.

    Hence I have no idea why these charges occur in order to try and correct any errors.

    I suggest that Click and Drop (or OBA) should provide a method to understand what each surcharge is for.

    thanks
    Rob

    2 votes

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    4 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  10. Click & Drop - is it too much to ask to get an item scanned?

    We have had our Click & Drop account with Royal Mail since it was launched, and have had our business account with them since 1993.

    Just wanted to vent my frustration yet again after having another letter go un-scanned by the postie and our customer claim for a free replacement item.

    We even started to apply our own sticker...

    POSTIE-PLEASE SCAN BEFORE DELIVERY-THANKS!

    But to no avail, why oh why do we pay for a service that you don't or cannot provide?

    Just SCAN THE ITEMS like you tell us should be done!!

    5 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  11. Provide infomation on customs checkboxes

    The 27/1/21 release removed the CN22/3 setting of the customs checkboxes, so now they are generated unchecked. The previous default settings have been removed and the release note says:

    International customs changes:
    2.Made improvements to the customs declaration checkboxes so that you can specify a checkbox when you apply postage or import an order via spreadsheet, or API.

    Can you update the import specifications to define how the checkboxes are now meant to be set?

    Also, a CN22 has a new 'Sale of Goods' box, but a CN23 doesn't - will a 'sale of goods' setting be translated to 'Other'…

    3 votes

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    1 comment  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  12. Have a new column for tracking status

    When sending an item tracked it would be very helpful to have an extra column showing the different stages of that items stage - so at a glance you can see the delivery status, filter by undelivered etc.

    This would save clicking on each item and regularly checking.

    4 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  13. This obvious, critical and easy to resolve issue is quoted in no less than four separate feature requests

    Add a single column to the Dispatched Orders report, showing the price paid for posting the item. Otherwise how do businesses recharge their customers? At the moment we have to cut and paste every individual order into our invoicing system. As referred to already in the following tickets but no-one seems to be paying any attention. Why don't you outsource your feature request management to something like Canny.io and do it properly?
    https://clickanddrop.uservoice.com/forums/399930-general/suggestions/41960401-add-the-postage-cost-to-your-despatched-orders-r
    https://clickanddrop.uservoice.com/forums/399930-general/suggestions/33494641-show-report-with-actual-postage-cost-of-each-item
    https://clickanddrop.uservoice.com/forums/399930-general/suggestions/33178735-show-the-cost-of-each-order-in-the-order-history
    https://clickanddrop.uservoice.com/forums/399930-general/suggestions/41561695-make-the-shipping-cost-of-each-item-visible-to-the

    1 vote

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    2 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  14. vat

    On the Gov.uk website there is a complicated form called C&E132 we are supposed to fill in to prove a parcel has gone out the country and therefore VAT can be claimed.
    That form requires RM to fill in part of it and date stamp it and we are supposed to retain a copy.
    Any idea how we are supposed to do this when we use click and drop and either drop off our parcels at the sorting office or have a driver pick up our parcels?

    2 votes

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    1 comment  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  15. eBay - Recognise Multiple Orders with Same Address

    Our courier integration recognises when a customer has placed multiple orders on eBay, for shipping to the same address, and asks us if we would like to merge them into one shipment. It would be great if C&D could do the same, allowing us to create 1 label and for that tracking to update all the orders - currently we have to manually spot them, then copy the tracking and apply to the other orders.

    eBay has recently included a random eBay number within addresses to "track eBay orders" (!?) so this would need to be recognised by C&D and…

    4 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add ability to combine two or more orders into one shipment

    With new EU customs declarations my labels and customs declaration can show false information when I have 2 order from 1 customer. Please implement a function to merge orders together in order to correct weight, cost etc to make customs compliant.
    This is a regular requirement, is a headache to work manually and as per customs regs, should be implemented as standard to ensure correct compliance.
    Thank you

    3 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  17. Connection problems several times a day

    Since beginning of 2021 the C&D Biz platform freezes at different states, sometimes when you are trying to apply postage, currently while I'm trying to look at orders. The only way to sort it is to close the whole page and log back in. Time wasting and annoying

    Are you aware of this and why is it not showing as an issue on the service status page? Getting fed up with the service from Royal Mail and you put your prices up

    May, like many others, go elsewhere.

    1 vote

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    2 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  18. add the option to print Integrated labels on A4, and CN22 on a 6x4 printer

    If you choose Integrated Labels this means it has to be on A4, which means the CN22 has to be on A4 as well. I want to print the CN22 on 6x4 using a different printer - but the option is greyed out.

    2 votes

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    1 comment  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  19. API: WHERE'S MY TRACKING?

    Because this very important feature is missing, and we constantly get ignored, I'm going to post this message every day until I get some sort of response.

    WHERE'S MY TRACKING?!

    {

    "successCount": 1,
    
    "errorsCount": 0,
    "createdOrders": [
    {
    "orderIdentifier": 14525,
    "orderReference": "359256",
    "createdOn": "2021-01-18T09:45:45.09",
    "orderDate": "2021-01-05T12:58:22.8596518"
    }
    ],
    "failedOrders": []

    }

    SUCCESSFUL ORDER. WHERE'S MY TRACKING THEN?

    I'll post another later. If my account gets suspended I'll just make another one. Torn between copy pasting this every day or every hour...

    3 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  20. prestshop integration or API tool

    please can you look into some integration options or API for Prestashop
    This is costing me time and money that i am having to consider moving to alternate carrier options - who can integrate for me

    i would be able to drive much more business if this could be sorted, at a time when our online volumes are soaring as shopping habits change!

    3 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
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