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142 results found

  1. Revert back to the old interface.

    If it ain't broke, don't fix. The new UI is clunky and extremely frustrating to use

    18 votes

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  2. Scan ALL RM48 and RM24 2D barcodes.

    This situation has persisted for too long. It's imperative that ALL RM 48 and RM24 2D barcodes are scanned. We cannot accept liability for lost items when the postal service fails to scan them. While we can claim for the postage, it would be significantly advantageous if these 2D barcodes were consistently scanned upon delivery. Many remain unscanned, and Royal Mail's excuse of it not being a priority is unacceptable. Their latest advertisement emphasizes the importance of their services for businesses, including the choice of delivery speed and online delivery confirmation. We demand 100% compliance with this service. The financial…

    4 votes

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  3. Stop tracking numbers being generated for non-tracked services

    Tracking numbers have recently started being generated for non-tracked services (e.g. BPL2 2nd Class). These are then being exported into integrated marketplaces, breaking the tracking functions and causing a large number of customer complaints and confusion.

    Can this please be corrected as soon as possible.

    2 votes

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    Thank you for your feedback.

    The fix for this issue is currently in development and is expected to be released in the near future. We will make sure to publish an update to this page once it is completed.

    Kind regards,

    Click & Drop Team

  4. Update Tracked 24/48 to collected when Business Collection takes place

    Royal Mail Tracked is not tracked when the driver collects. Please can you update the tracking using the manifest when collected not when the packet gets to the super hub the next day?

    It was impemented for personal customers last year:
    https://clickanddrop.uservoice.com/forums/399930-general/suggestions/45679138-tracking-show-a-shipment-has-been-collected

    Second class post tracking is fine and shows the following message when the driver collects:
    "An update will only be provided when we attempt to deliver your item"

    But Tracked 24/48 shows this message until the next day or later on Royal Mail tracking:
    "We're expecting it
    The sender has advised they have despatched your item to Royal…

    7 votes

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  5. Please add the delivered DATE to the manifested orders status column.

    At the moment, the tracking status for delivered items just shows as 'delivered', but it does not show the actual delivered date.

    This would be so useful for an overview and finding out delivered date results for things like ebay cases.

    14 votes

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  6. Make the check box for each order bigger on the new orders page

    When scrolling down new orders the check box is so small - cant it be bigger - its easy to click just off it then it opens the order and you have to close it.

    Please make it easier when processing lots of orders but not checking them all.

    6 votes

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  7. Retain selected items after applying postage

    If you tick certain orders in the 'New Order' folder and apply postage to an order all the ticked items are de-ticked.

    It use to be that these ticked items were retained as ticked. Please change this back.

    Please can you re-add this feature.

    5 votes

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  8. Make the manifest smaller, its wasted paper.

    Let's streamline the manifest; it's just wasted paper. Handing it over to the postman feels pointless since Royal Mail already has a digital copy. Once the collection driver scans it, it's just trash. Why not replace it with a barcode or 2D code on a label? Maybe 3 or 4 with all info in the codes? The driver or the drop-off point can scan it. We're moving towards a waste-free society, yet this manifest is unnecessarily large with too many spaces. A bunch of tracking codes serves no purpose. Postmen confirm these manifests are redundant once scanned. Let's make them…

    3 votes

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  9. Order checkboxes not de-selecting

    When multiple orders are selected to generate labels they then move to the 'Orders ready for despatch' section. When you view that section the checkboxes for those orders are sill selected. As I have discovered, when you go to delete a single order from the three dot menu within the order, any other orders with checkboxes still selected are also deleted. This is a major flaw and does not happen in the old interface.

    4 votes

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  10. Make it MUCH easier to find out how much one has actually been charged for each item

    It is far too difficult to find out how much one has actually been charged for an item. If it is on the system at all it is not easy to find.
    It is very frustrating

    3 votes

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  11. Stop automatically manifesting orders after business hours

    It is currently 01/11/23 at 19:27, and my orders which I printed around 30 minutes ago have been automatically manifested.

    Why are they being manifested after business hours?

    People like myself who do not have any time to complete orders earlier in the day have to deal with customer service emailing me threatening to add extra fees. If you do not offer an after-hours service, don't bother to force this upon people. It makes no sense.

    7 votes

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  12. Allow order numbers to be copied on the new click and drop interface

    In the new click and drop interface you are unable to copy the cutsomers order number. There are instances where when applying the postage you need to double check something back on the channel interface, and doing a search on the order number is the easiest way to find a customers reord. Functionality was available on the old style page was available and disappeared from the new one.... very frustrating and time wasting for users!

    4 votes

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  13. change the flow when postage is applied to multiple orders.

    When applying postage to more than one orders it takes you to the batches/batch details page. Once postage is applied please just have it go straight back to orders like it does when applying postage to a single order.

    2 votes

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  14. Product details column, sort by A-Z

    In product details why can't we sort alphabetically, allowing us to print everything out in order?

    1 vote

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  15. Why when you generate labels, do you have to confirm every single time to move things to a new batch?

    We apply postage to all our products, then begin to print. Every time we generate labels now we have to confirm to move items to a new batch. Why? Just print the labels as before.

    1 vote

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  16. Make Product details column taller to show more SKUs

    Please can we make the product details taller to add 3 SKUS like it used to have

    0 votes

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  17. In manifested orders, show what the price of the postage was.

    When I read my statement it is hard to work out what each package cost to post. I have to look at the statement and then try to work out which package each item relates to. It would be much easier to see this information if the cost was shown next to each package.

    2 votes

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  18. Please bring back Scroll Position memory

    Please bring back Scroll Position memory when the order page is refreshed. It saved countless time during the day and reduced mistakes. When the order page is refreshed it now sends you back to the top of the page, its very frustrating, please change it back.

    2 votes

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  19. At login have an option to stay logged in

    I use the Click & Drop system integrated to my eBay account.
    Orders come in through the day and I find I am entering the login details 10 or 12 times in that day.
    Most annoying and frustrating waste of time.

    1 vote

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  20. Detect Channel Islands postcodes and automatically set their destination to Jersey/Guernsey not Mainland

    When orders from Ebay, Amazon and other channels come through to C&D via the API, it would be extremely useful if the destination country could automatically show as the relevant Jersey/Guernsey not Mainland UK, as the customs label does not automatically generate without this. Ebay orders and most amazon orders to Jersey and Guernsey appear as "mainland UK" but with Jersey or Guernsey postcodes.

    2 votes

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