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5 results found

  1. Amend value options for "no commercial value"

    If the user clicks on "no commercial value", an automatic value of £0.00 is assigned on the printed form. This guarantees that Irish Customs in the AnPost Office will reject the item and return to sender. I know this; I have spoken to them about it. They say a nominal value of £5.00 should be assigned. It is a disaster for my business, as training materials necessary for Irish trainees to use on an agreed date have not arrived, so that the arranged training date has had to be abandoned.

    2 votes

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    0 comments  ·  Send an Item / (Unregistered Click & Drop)  ·  Admin →
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  2. Fix 'bring your label' feature, it doesn't work when re-booking collection

    When re-booking collection or when adding multiple pre-paid items, it's not possible to add 'bring your label', it's a bug on your system.
    Specifically, I was returning Nespresso capsules for recycling and could only add 'bring your label' to one out of 5 bags in my order.

    2 votes

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    1 comment  ·  Send an Item / (Unregistered Click & Drop)  ·  Admin →
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  3. Why for an International Tracked & Signed parcel does it let you select a collection Date & Bring My Label when booking but then disapear?

    Click & Drop lets you select a Collection & Bring My Label for an International Tracked Signed parcel - It is clearly stated as an option after the country (France) has been selected - Then once you've been duped into thinking that it will be collected and a label brought, (I have photos if you want proof!) the final order page after payment shows no collection
    or label being brought. There is an option there to add a Collection but no longer the Bring My Label option. Completely useless when your printer is broken. There's no way of using QR…

    1 vote

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    0 comments  ·  Send an Item / (Unregistered Click & Drop)  ·  Admin →
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  4. Get a Click and Drop site that works properly

    So its not working now. When you use the dashboard sometimes its populated sometimes not, sometimes you have to click in and out of screens just to get the orders to be searchable. The system has never been so unreliable and not working correctly.

    1 vote

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    0 comments  ·  Send an Item / (Unregistered Click & Drop)  ·  Admin →
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  5. Sort out your communications to delivery personnel!!

    I booked a collection for an item, postie to bring label, left in specified safe place.
    I get a message collection unsuccessful, nobody home - even though ITEM WAS IN SAFE PLACE.
    I rebook the collection, wait at home. Postie turns up... WITHOUT A LABEL. I spend 10 minutes with him stood at my doorstep trying to find how to print a label from the order page and there is nothing. So in the end after both of us are embarrassed and I'm very wound up, he has to leave without the parcel. What a hopeless service.

    1 vote

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