General
114 results found
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Add claims function
I know this has been asked before, and it has been declined before - why? It would be far simpler all round if a claim could be directly started by a click beside the missing/lost/mis-delivered parcel? The current claims process is an absolute pain in the butt.
23 votes -
Lower pick up cost to 10p
The introduction of a 30p pick up per item seems a bit high. This will stop me from using the service and I'll go back to dropping at a Post Office, or a post box. If the cost was 10p, I'd pay, or if it was a set amount per pick-up day (say 50p) I'd pay. But 30p per item means it's cheaper to drive to a drop off ... doesn't make sense for the customer, feels profit-driven.
10 votes -
Twice attempted to arrange for parcel collection from another address.
First date for arranged collection Royal Mail e-mailed me to say no one at home when postman called yet the sender said he was in all day. I'd paid for the parcel label to be taken to the collection address. 2nd date arranged three days later. Paid a small fee for the next collection and on this date NO label taken to the collection address despite having paid for one so no collection made again. Total incompetence by Royal Mail. I've cancelled my order on the item I was trying to buy. The booking system is un necessarily long winded…
2 votes -
Add option to change sender details in Customs Settings
I'm having difficulty finding where C&D picks the sender name for the Customs Settings. I've looked at every trading name (for different locations) etc and have been unable to find where it selects the sender details to edit that for applicable orders. It should be easy to change, but it's a maze of unknown origin.
2 votes -
I think Click & Drop should pull in the tax info from eBay’s new “Tax details” section and add it to the address label.
eBay used to include things like ABN numbers (for Australia, Norway, etc.) in the address itself, so they automatically showed up when printing with Royal Mail. Now they’ve moved that info to a separate “Tax details” section, and Click & Drop doesn’t pick it up anymore.
It would really help if that tax number could still be added somewhere on the label, so the customer wont get charged twice.4 votes -
Allow notes to be added to label
When I send click and drop parcels, sometimes I need to be able to quickly show my partner which product he should be packing - if I could add this to the area that says "customer ref" on the posting label it'd help us a lot rather than having to hand write this info so it doesn't get mixed up.
3 votes -
Add column for postage price
Please can you add a column for the postage price paid in the orders overview.
2 votes -
Filter orders by whether they have been booked for collection or not
After purchasing labels, I need to book orders for collection. First 10 items work fine as I can bulk buy them but for the next 15, I usually have to buy them one by one, due to slot situation. it's hard to look for the ones i didnt book collection for, when they are all in same column 'ready for dispatch'. I think it would be really helpful to filter those by whether they've been booked for collection or not.
1 vote -
Reply to support emails
Not heard anything and cannot speak with anyone the service support aspect is a complete joke
Re: Missing parcel Order 1019 Created 02/08/2025 08:07 - Case Reference #067891181 vote -
Will I get an apology from admin for declining my bug notification?
CN22 total weight of items was always wrong because it matched the package label weight instead of just being a calculated weight of the items in the CN22.
I notified click and drop about this bug a long time ago and it was declined and I was told specifically that I was wrong and it was working correctly.
So can someone tell me why this issue has just been quietly fixed?
My latest batch of labels now has the correct weight in the CN22 which is a calculated weight of the items. This CN22 total weight is now independent from…
1 vote -
Include customisations for Amazon orders
Would be great if you could also include the customisations for orders on Amazon
1 vote -
Can't change sender name in the customs forms
It has been impossible for me to be able to change the sender name in the customs fields as it brings up the wrong name. Nowhere in the settings am I able to find a way to change this. Nothing that comes up matches the name that prints on the customs forms.
1 voteThank you for your feedback.
You should be able to change your sender name in your trading name settings. However, there is currently a problem with this for certain destinations and services. We are working on resolving this issue as soon as possible and we will update this page when it is fixed.
Kind regards,
Click & Drop Team
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Allow easy trading name changes in new orders (from Shopify)
There should be the option to select between trading names for new orders - even if you have a default trading name selected.
It doesn't allow you to do that for new orders coming from Shopify integration.
To change trading name (for occasional shipments with a different shipping pickup or location) you have to manually fill in the recipient address in a new order. Only then can you pick the trading name.
This is very time consuming and tedious.
The option should be available for all new orders selected for label purchase.
1 vote -
ensure you send parcels to the correct location
I suggest you send parcels to the correct location. I relied on your services for starting my new business, planning to upgrade to your business account when shipments increased to your minimum. However on my second week after opening you sent nearly all of my orders to England for sorting when they were dropped off in Northern Ireland and meant to be delivered to Northern Ireland addresses. I paid for track 48 and you lost the parcels for the first 2 days then said it would be a week for delivery by which point the contents of the parcels will…
1 vote -
Please fix the click and drop website for safari users
The website doesn't load on safari on my old intel mac and hasn't done for weeks now
1 vote -
Need better tracking status updates
The tracking details, especially on international orders, does not update at all until the shipping is either delivered or is returned. I'm getting quite a few complaints and pressures about this from buyers.
We're in 2025. I am sure there must be a way for the postal services to have constant tracking updates, not only for international deliveries, but for local deliveries with the whereabouts can be tracked regularly.1 vote -
I'm getting regular 'unexpected problem' errors
I'm ending up with a lot of "Sorry, an unexpected problem occurred." when I try to print labels, or when the purchase is completed. They started to become regular occurance since the last update.
1 vote -
Don't chage your customers MORE for saving you time and fuel
I think it is ridiculous to be charging 20p extra per parcel when a customer takes their parcels to a post office (which for me is a 3-minute walk to my local shop so if I am going there anyway I may as well drop my package off as well) instead of wasting Royal Mails time and fuel to come to pick them up from me at an unspecified time the next day, which adds an extra day to the delivery time, IF they actually turn up (which in the past they haven't turned up to collect).
13 votes -
Fix Wordpress > WooCommerce Integration. Order Import & Send Tracking Notes is Broken.
Integration to WordPress > WooCommerce is unreliable
Problems.
- Ignores random orders when importing them into Click and Drop.
I had to delete the integration and create a new one to force it to get a week's worth of orders it ignored. Then today it has randomly missed three orders again. It worked for a few days reliably after making a new integration and is now unreliable again.
We need a way to force an order import from WordPress > WooCommerce.
- It only sends tracking as a note randomly. Many orders that are Tracked 48 don't get any tracking sent.
We…
1 vote -
Create user attribute to allow sub-user to see payment invoices
I've recently resolved a support case with Click & Drop Support where I was unable to access most invoices on the 'Payments' screen. The result of that case was that I can only access payments that had been made on my account and not any of the other sub-users.
Whilst this makes sense, the current user experience makes it seem like something is wrong as an error message is displayed saying the payment couldn't be found.
Few suggestions for improvements:
1. Can the invoices unrelated to the current user be hidden by default?
2. Can a permission tickbox be created…1 vote
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