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  1. Option to specify the folder labels are uploaded to on Dropbox

    Currently label files are uploaded to a folder with a 'random' name in Dropbox, meaning auto collection is impossible. If we could specify the folder labels are put into then we would be able to automatically download them and integrate them into our systems for printing via our own admin consoles.
    I do understand the folder naming convention. Year, month, day, hour these are all predicteble. Minute is mostly predictable. But we have no way of knowing second and fraction of a second, giving the folder a random name from our perspective.
    If we could specify a folder eg "/Results/Labels/"…

    3 votes
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    4 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  2. Have Click & Drop Detect duplicates before printing

    When importing occasionally we have import or printing problems and no label comes out. We'll import again and a label will come out but then we'll notice shipments were made for both attempts.

    Click & Drop should really see that there is already an unmanifested order with the same reference and details and not create a new label. Or at least have this as an option. We probably spend a fortune in duplicate labels that we don't catch in this situation.

    2 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  3. Simply work!!!

    Cannot import or see new orders from ebay! Yes, it's integrated. Yes, it's updated. Yes, it's been connected properly. Why doesn't the integration work? I have had occasions when it has worked months ago, but it simply doesn't communicate with ebay now and doesn't show new orders. This is literally is a useless service to me.

    2 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  4. Multiple order tags

    The new tag functionality within Click & Drop is great, however often our store tags customers with multiple tags e.g. VIP, FOC, Influencer

    Importing these multiple tags and having the ability to sort would be helpful.

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  5. Option to print error message

    When importing a file and discovering an error it would be good if Click & Drop printed a label with an error. This would make things a lot easier than waiting to see if it has worked or not we'd know soon as the label comes out that there is an error. Not only that but the error would let us know what is wrong without fishing through the imports to find the import we did (We have several users importing at the same time.)

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  6. Please simplify the 'File Upload' process

    I would imagine that most business users import orders continually throughout the day.

    This process is simple enough, but needs streamlining for efficiency.

    At present it consists of numerous steps, most of which could be automated:

    Step 1 - Upload a File. Simple.
    Step 2 - Import Settings. How often do you change these before uploading your file..? Probably rarely, if ever.
    Step 3 - Once you've mapped, you don't need to see this again. Yet it shows you every time...
    Step 4 - Click Import Orders to upload - this button is always off the screen as it's at…

    3 votes
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    3 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  7. Adding a Package size to orderes ready for dispatch

    under the open orders page can a tab along the grey bar be added for package size E.g Letter , large letter or parcel, this would be a rely helpful addition to check for any errors prior to hitting the manifest button

    7 votes
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow phone extensions on excel imports

    Orders with phone numbers that have an extension eg 01437765290 x1234 are being rejected on excel import. Can you allow these numbers to be accepted ? Thanks

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  9. enable gift order details and messages from NOTHS

    When we receive orders from Not On The Highstreet, there is no way of knowing if the order has a gift message or is to be gift wrapped. Can this information be automatically pulled through or at least some indication that we need to go back to the platform to check. It would save time and makes the integration more seamless.

    1 vote
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  10. Ebay Global Shiiping Programe order download shown overpriced total

    I have set up shipping rules where the value of £8.99 is sent by 2nd Class and over £8.99 is sent by 2nd Class Signed for.
    An order sent via the Ebay global shipping programme shows the total amount of the order and the shipping price that Ebay issues to the buyer. Click and drop should only show the value of the order itself without the shipping fee the buyer pays for the shipment. The reason for this is that the shipment is to a logistics centre located in the UK and the shipping rules set in Click & Drop…

    1 vote
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  11. implement Amazons custom order feature

    Amazon now support custom/personalised orders where the customer inputs information to be passed onto the seller to personalise the order - at the moment this information is not displayed anywhere on Click and Drop.

    It would be great if these customer messages were printed out onto the Click and drop packing sheet (the same as customer delivery instructions are).

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  12. Return a CN22 with the label to Dropbox

    Currently a label is sent back to Dropbox after importing but not a CN22 label, would ask this is changed so a CN22 label is sent back as well.

    2 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add Returns Labels to Imported Orders

    I need to be able to print a customer specific returns label via a dropbox import - so it has their order number pre-printed.

    It should be as simple as adding a line in the CSV, with the TSS service code (and the customers order number and address) but this doesn't work.

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  14. Amazon Buy Shipping API for Seller-Fulfilled Prime

    As Amazon requires Sellers to use their “Buy Shipping” tool for Seller-Fulfilled Prime Tracked 24 shipments, when will Click and Drop be integrated with the Amazon Buy Shipping API to allow us to purchase our PRIME labels through Click and Drop using Buy Shipping API?

    This is a feature that is now common in Click and Drop competitors such as Linnworks, Channeladvisor, Shipstation.

    It is very inconvenient to not be able to use Click and Drop for our Amazon Seller-Fullfilled Prime orders as Click and Drop does not interface with Buy Shipping this satisfying the “All Seller-Fulfilled Prime orders must…

    6 votes
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  15. Pull in magento weight!

    Hi, It seems like a complete waste of time to input weight information when it is already present in magento.

    You guys have done a great job with the system and the hard work is done, simply just needs to pull in the weight attribute from magento.

    Please please implement this.

    Thanks.

    5 votes
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  16. Automatically capitalise all parts or address fields and reference fields like DMO

    It is essential that address are capitalised they always were in DMO also the reference field so it is clear what is to go in parcel. Please can it be automatically implemented when files are imported on Click and Drop.

    6 votes
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  17. integrate dymo scales

    integrate dymo scales for direct input of parcel weight on applying postage for new orders that dont have weight info in CD

    11 votes
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    6 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  18. saved customer details to be re-used (to be able to create order from saved orders)

    at the moment if i want to create an order i have to use all the details from scrach, even for returned customer or send a replacement to the customer, why we are not able to create new order from saved orders to same us time and hassles

    1 vote
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    4 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  19. Make "full Name" able to be one name.

    If customers Full Name is one name it doesn't work.

    For some reason this field demands that their be two separate words in the box. I don't see why this matters. If i'm stating this field is the full name then it is. checking if there are two names in the field seems like unnecessary validation.

    You'd be surprised how many customers either only have one name (Different cultures) or only imput one name, at the moment these are all erroring and I'm having to go back in and edit them so the name will be "mohammed ." instead of…

    11 votes
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  20. Full Name

    Why is the first name/last name/full name so unnecessarily complex? I have to import 10,000 orders, some of which the customer has used their 1st name, some have included titles, some have put nicknames and extra info. This should surely just be imported as a plain text field (as per the OBA) instead of trying to split into title/first name/last name and causing loads of import errors? I've had to work around this by making their full name their 1st name and having a generic word as their last name - which is ridiculous.

    4 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
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