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  1. Allow single word recipients for first line of address

    Many labels are failing because of the delivery name not having a space in the middle.

    Company names & department names fall foul of this and each time this happens we have to manually add an unwanted and confusing space in the middle of a company name. This is also true in the case that someone doesn't provide their second name

    3 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  2. 6.23 update is causing import error for redundant Safeplace info

    This update now rejects orders where text is entered for 'Safeplace' for CRL24. This seems to be a bi-product of blocking this information for SD orders, but instead of simply not using the field data (as was the case previously) the import is now completely rejecting the order. Can this not be revised so that Safeplace text is used on products for which it is elligible and ignored for those it is not?

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  3. Import Customer Comments

    From Ebay and Bluepark integration PLEASE can you import customer comments into the customer delivery instruction box please ?

    I'll often have notes re delivery or certain products in there and by time we as we now process and ship through click and drop, are 95% of the time missing any messages left and then getting very irrate customers to deal with

    Thanks for your consideration

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  4. Please explain your "Dropbox integration replacement" plan

    I see there's a new notification message entitled 'Dropbox integration replacement'. What is the rationale behind this and the longer term plan for Dropbox integration? We currently have our online shop integrated from the server backend via dropbox to click & drop. On the whole, this has worked reliably for the last year and provides a seamless two way interface allowing tracking information to be populated back into the orders. This can all be controlled from a web browser across multiple platforms, be it Windows, Linux or smartphones. If the plan is to phase out dropbox support and enforce a…

    3 votes
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  5. 1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  6. Split into batches in the import file

    We import a large number of orders to Click and Drop daily but we keep having to split the import file into smaller import files to create different batches and then import them into click and drop a batch at a time. We would like to be able to import one file and and specifiy each batch in the file so that we can split the batches in the import file itself. Such as batch A, B, C, D, E and so on and be able to assign different planned dates for each batch so that we can do it…

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  7. dropbox integration replacement

    according to message on 01/04/2019 - dropbox is being replaced with C&D Desktop - is there a mac version for this forthcoming? strangely it mentions ios - however here we use macs and having to run a vm to use desktop is going to be quite a pain frankly. when is dropbox being retired?

    1 vote
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    3 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  8. Ebay Import Speed

    I find the Ebay to C&D import and export to be slow compared to other parcel companies. It can take a minimum of 30 minutes for new orders to appear in C&D and the same time at least for them to be recorded as dispatched on Ebay. However, with some of the other parcel companies we use, this is an instant process.

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  9. Desktop not polling drive

    Anyone else finding that the click and drop desktop app has started being very unfriendly

    We find it just sits there and forgets to "poll" the designated drive for hours somethimes, then it kicks in.

    Sometimes if we close it down and restart it works, sometimes not

    So wonder if it is actually the RM API thatis not responding

    1 vote
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  10. Option to specify the folder labels are uploaded to on Dropbox

    Currently label files are uploaded to a folder with a 'random' name in Dropbox, meaning auto collection is impossible. If we could specify the folder labels are put into then we would be able to automatically download them and integrate them into our systems for printing via our own admin consoles.
    I do understand the folder naming convention. Year, month, day, hour these are all predicteble. Minute is mostly predictable. But we have no way of knowing second and fraction of a second, giving the folder a random name from our perspective.
    If we could specify a folder eg "/Results/Labels/"…

    3 votes
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    4 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  11. Have Click & Drop Detect duplicates before printing

    When importing occasionally we have import or printing problems and no label comes out. We'll import again and a label will come out but then we'll notice shipments were made for both attempts.

    Click & Drop should really see that there is already an unmanifested order with the same reference and details and not create a new label. Or at least have this as an option. We probably spend a fortune in duplicate labels that we don't catch in this situation.

    2 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  12. Simply work!!!

    Cannot import or see new orders from ebay! Yes, it's integrated. Yes, it's updated. Yes, it's been connected properly. Why doesn't the integration work? I have had occasions when it has worked months ago, but it simply doesn't communicate with ebay now and doesn't show new orders. This is literally is a useless service to me.

    2 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  13. Import HS Codes from Shopify Products or have a Default HS Code in C&D

    Hi, it would be great if you could import HS codes from Shopify products.

    We have over 3000 products, and it is difficult to process this volume of orders every day on Click and Drop. We only actually have three HS codes, so either importing from Shopify, or having a default option within Click and Drop that assigns a code based on a rule would be perfect.

    2 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestion. We are currently working on a series of ‘Default customs information’ settings designed for our customers who send the same kind of items regularly. Keep an eye on our help pages and user messages for further updates.

  14. Multiple order tags

    The new tag functionality within Click & Drop is great, however often our store tags customers with multiple tags e.g. VIP, FOC, Influencer

    Importing these multiple tags and having the ability to sort would be helpful.

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  15. Option to print error message

    When importing a file and discovering an error it would be good if Click & Drop printed a label with an error. This would make things a lot easier than waiting to see if it has worked or not we'd know soon as the label comes out that there is an error. Not only that but the error would let us know what is wrong without fishing through the imports to find the import we did (We have several users importing at the same time.)

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  16. Please simplify the 'File Upload' process

    I would imagine that most business users import orders continually throughout the day.

    This process is simple enough, but needs streamlining for efficiency.

    At present it consists of numerous steps, most of which could be automated:

    Step 1 - Upload a File. Simple.
    Step 2 - Import Settings. How often do you change these before uploading your file..? Probably rarely, if ever.
    Step 3 - Once you've mapped, you don't need to see this again. Yet it shows you every time...
    Step 4 - Click Import Orders to upload - this button is always off the screen as it's at…

    3 votes
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    3 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow phone extensions on excel imports

    Orders with phone numbers that have an extension eg 01437765290 x1234 are being rejected on excel import. Can you allow these numbers to be accepted ? Thanks

    1 vote
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  18. enable gift order details and messages from NOTHS

    When we receive orders from Not On The Highstreet, there is no way of knowing if the order has a gift message or is to be gift wrapped. Can this information be automatically pulled through or at least some indication that we need to go back to the platform to check. It would save time and makes the integration more seamless.

    1 vote
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  19. Ebay Global Shiiping Programe order download shown overpriced total

    I have set up shipping rules where the value of £8.99 is sent by 2nd Class and over £8.99 is sent by 2nd Class Signed for.
    An order sent via the Ebay global shipping programme shows the total amount of the order and the shipping price that Ebay issues to the buyer. Click and drop should only show the value of the order itself without the shipping fee the buyer pays for the shipment. The reason for this is that the shipment is to a logistics centre located in the UK and the shipping rules set in Click & Drop…

    1 vote
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  20. implement Amazons custom order feature

    Amazon now support custom/personalised orders where the customer inputs information to be passed onto the seller to personalise the order - at the moment this information is not displayed anywhere on Click and Drop.

    It would be great if these customer messages were printed out onto the Click and drop packing sheet (the same as customer delivery instructions are).

    1 vote
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