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  1. “One order”

    Tried many times to import my orders from spread sheet , however it only seems to pull the 1st row of data and creates only one order ? Driving me mad have 50 orders .

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  2. company field

    Where is the Company Name field to map to? Apparently this is in development but surely this is a feature which is a requirement on the address label?

    2 votes
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  3. Blacklist Products

    Does anyone have a solution to easily removing or dealing with orders that need to be processed for different carriers?
    Could blacklisting a product for import be a solution?

    Regards Stuart

    2 votes
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  4. BUG REPORT! Etsy Orders with an apostrophe are imported as HTML code "'" instead of characters

    BUG REPORT! Etsy Orders with an apostrophe are imported as HTML code "'" instead of characters

    May happen on other accounts but I am only aware of this error on Etsy Imports.

    For example:
    "O'CALLAGHAN'S" was imported as "O'CALLAGHAN'S"

    1 vote
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  5. Use the postcodes in the csv inport file to determine the post town when using Dropbox

    There is a setting within the existing DMO system that says 'Use the postcodes in the batch file to determine the post town' and this would be good if it was also included in Click and Drop when importing address info for auto print

    8 votes
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  6. Needs Improvements For click and Drop


    • SKU string needs to be more then 40 Characters

    • Customer Ref needs to be more then 40 Characters.

    • Remove CSV import. (Current only 2000 Rows )
      -Whole Imported Batch needs to be in one batch.

    • Manifesto Takes too long for more then 1000 items.

    • why click and drop integration does not import service type itself. We have to apply service.

    • Create more orderlines on the label. Normally if someone has made multipuchase in one transaction then it prints only 3 orderlines and for more then 3 items it prints “See More”. Rather doing this please print rest of following order…

    2 votes
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  7. Saturday Delivery Option on DropBox

    Any update on the Saturday delivery option being able to be opted for via file/dropbox upload. We are being sent letters and being called by Royal Mail to swap to the new click drop service by March, however until this is an option I can't see how we can. Is there a time frame for this to be implemented. Many thanks.

    3 votes
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  8. Single Dropbox account across multiple stores

    C&D registration must be done separately for each store we have as each store has to have it's own PLN, we do get that, however, is it possible to use same Dropbox account across all stores (in total 8)

    I can imagine this working like having separate folders for each store within "Click & Drop" folder in Dropbox.

    Does RoyalMail - Dropbox integration supports such setup?

    2 votes
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  9. On Import for Specials, Package size should be ignored

    Why is Special delivery looking at the package size field? It should ignore the field as not applicable - our imports have been failing to "Postage applied" if package size field is empty and failing completely if there is some text in the package field - the error is "The package size ' X ' mapped under header 'OrderPackageSize' is not supported by Royal Mail for international orders"

    Special delivery is not international!

    Work around is to put "Parcel" in field, but it shouldn't be necessary.

    2 votes
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  10. do not require two names

    Importing an order fails when only one name is given by the customer.

    It also affects addresses written in the 'upside down' method such as Japanese where the zip code is put on the name line. Currently having to split the Japanese zip code in two just to make it work with C&D.

    No reason for two names so please get rid of this requirement!

    7 votes
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  11. Use Department References with orders of different weights

    Currently, it is only possible to set the department reference while applying postage.

    If a batch of orders is imported, and the product code and weight are defined in the CSV, it is not possible to select a department reference for the import, because postage is immediately applied.

    It is possible to apply postage to a batch of orders, but all of the orders must weigh the same, and must be shipped using the same method. If you ship a lot of things with different weights and shipping methods - as most stores do - this makes it impossible to…

    2 votes
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  12. On Demand - Include a field mapping option to dynamically select the return address

    It would be good to Include a field mapping option to dynamically select the return address (using the nickname saved with the return addresses in settings) which can be used on a per order basis when generating CSV files for import

    3 votes
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  13. Pull Item specifics for Etsy Orders

    Non of my etsy orders are pulling down sizes such as S M Large XL Extra and any other item specifics that already work with amazon and ebay intergration. Each order is being checked manually.

    2 votes
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  14. Include Personilised information from NotOnTheHighStreet on the click and drop dispatch notes

    Could the personalised information from NotOnTheHighStreet be included on the click and drop dispatch note.

    2 votes
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  15. Order Placed Date/Time Field, when importing orders CSV

    When importing orders by CSV, Click and Drop assumes that the order in question was placed that same day at the specific time of importing orders.

    When importing CSV there should be a field for "Order Placed" - a date / time field so that click and drop can arrange the orders acording to when orders were placed. Reporting would aslo become more accurate.

    4 votes
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  16. Locked import file from IE11

    I have come across a problem that only appears if i use IE11 for click & drop. After i import a CSV file, the file is not able to be deleted, it loses its owner and i either have to reboot or wait some time before the file can be overwritten/deleted.
    The same problem doesn't show itself if i use Chrome

    1 vote
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  17. Fix overnight eBay imports

    A lot of my orders come in during the evening and early hours of the morning as I have a lot of international customers.

    Up until now C&D pulled these from eBay no matter what time of day.

    Since the new updates however things seem to come until a grinding halt from about 11pm until 7 to 8am the following morning!

    Because of the nature of what I sell, I tend to prepare orders and make stock up until around 3-4am, and then get up and start processing orders at around 1pm ready to drop off at the post office…

    2 votes
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  18. 1 vote
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  19. Make Import Addresses Work Properly

    Make the import addresses work properly. The PDF here https://www.royalmail.com/sites/default/files/How%20to%20export%20your%20Online%20Postage%20address%20book%20and%20import%20it%20into%20Click%20and%20Drop.pdf
    describes a method but it doesn't work. The screens grabs are not up-to-date for a start, but at the end having gone through it perfectly, my address book is still empty.

    2 votes
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  20. Need the option to only print the non UK label for ebay shipping

    Need the option to only print the non UK label for ebay shipping. Could also do with button import the ebay orders like the old system. as it doesnt always imports the new orders but has already imported completed orders

    1 vote
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