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  1. Allow Printed Papers parcels up to 5kg (international parcels) to be imported to Click & Drop using CSV files.

    As a bookshop regularly sending parcels over 2kg overseas, we find it incredibly frustrating that the import via CSV does not do this already. In our opinion, the functionality of Click & Drop is nowhere near as good as that offered by DMO. Having to create a manual label for each international parcel over 2kg is a huge waste of time for us.

    3 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow multi-box on import

    With DMO if we were sending two boxes out on one order number we had a "number of items" field.
    This was useful for tracking as we send the customer one tracking email with the tracking number and the number of items.
    All the couriers allow multi-box consignments and you can see how many boxes are delivered.

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  3. Sort orders by service (large letter or parcel)

    It would be great if we could sort imported order by service having the option to pick large letter or parcel before these are manifested.

    5 votes
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  4. Orders with 'The Netherlands' country appearing as 'Unrecognised'

    When importing orders where the country is 'The Netherlands' click and drop shows it as 'Unrecognised'

    Assume this is because click an drop calls it 'Netherlands'

    Simple fix is to map 'The Netherlands' to 'Netherlands'

    This happens with manual imports and Direct imports from Etsy or other platforms.

    1 vote
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  5. Failure to reconnect to Dropbox if you rebuild your Dropbox Integration

    If a customer sets up Dropbox integration and then deletes the integration in C&D and also in the Dropbox connected apps page - ie clears the previous integration totally in C&D and in Dropbox.

    If you now try and re setup the integration to the same dropbox account - the integration builds, it asks as normal to allow access to dropbox and the Apps-Click and Drop folders are created in dropbox, however if you then place a folder in the Click and Drop folder in dropbox - the Click and Drop system ignores the file.

    I have re-created the above…

    2 votes
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  6. “One order”

    Tried many times to import my orders from spread sheet , however it only seems to pull the 1st row of data and creates only one order ? Driving me mad have 50 orders .

    1 vote
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  7. Alias mapping for parcel and large letter formats

    Alias mapping for parcel and large letter formats, so we can import different values which will then be mapped to a package type. This saves us on development work to change letter codes to the new "Parcel" "Large Letter" requirements.

    4 votes
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  8. CN22s - Please could you provide an update...

    Please could you give us a more accurate idea of when you expect to role out the update so that all fields in the CN22 will be populated. Many companies like ourselves have been urged for months by Royal Mail to spend the considerable time and money to ensure that our own sites and systems import all necessary information to populate the CN22 fields in readiness for the new electronic customs data requirements. We have done our bit, when will you be completing yours please?

    13 votes
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  9. Stop with the "agile" Fail Fast, Fail Often software methodology... You are driving customers away.

    Can you just...
    Stop.
    Get everyone back onto DMO etc.
    Reset the s/w project & document what you are going to do & how customer systems will interact with it (for ALL features).
    Code, test and stress test the new system internally at length.
    Then release it to those that want to use it, with a carrot of reduced prices, reduced time to produce postage, better system security & other advantages and WITHOUT the stick of canning the DMO system. (no more "you must move NOW!")
    Without it, you will see a bleed of customers trying and moving to other…

    3 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  10. Same Drop Box, Multiple Users

    We have one drop box account used across multiple computers. This allows for multiple people to dispatch at the same time.

    When the orders are imported the from the Dropbox Click and Drop appears to select at random a users to associate the dispatch to.

    1 vote
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  11. company field

    Where is the Company Name field to map to? Apparently this is in development but surely this is a feature which is a requirement on the address label?

    2 votes
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  12. Blacklist Products

    Does anyone have a solution to easily removing or dealing with orders that need to be processed for different carriers?
    Could blacklisting a product for import be a solution?

    Regards Stuart

    2 votes
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  13. BUG REPORT! Etsy Orders with an apostrophe are imported as HTML code "'" instead of characters

    BUG REPORT! Etsy Orders with an apostrophe are imported as HTML code "'" instead of characters

    May happen on other accounts but I am only aware of this error on Etsy Imports.

    For example:
    "O'CALLAGHAN'S" was imported as "O'CALLAGHAN'S"

    1 vote
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  14. Make all characters uppercase

    Like DMO, it would be really helpful if the system automatically converted all characters to Uppercase. We’ve given up going through every name and address trying to correct this... Click & Drop is incredibly time consuming and for a small business, time is money.

    6 votes
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  15. Make "full Name" able to be one name.

    If customers Full Name is one name it doesn't work.

    For some reason this field demands that their be two separate words in the box. I don't see why this matters. If i'm stating this field is the full name then it is. checking if there are two names in the field seems like unnecessary validation.

    You'd be surprised how many customers either only have one name (Different cultures) or only imput one name, at the moment these are all erroring and I'm having to go back in and edit them so the name will be "mohammed ." instead of…

    11 votes
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  16. Needs Improvements For click and Drop


    • SKU string needs to be more then 40 Characters

    • Customer Ref needs to be more then 40 Characters.

    • Remove CSV import. (Current only 2000 Rows )
      -Whole Imported Batch needs to be in one batch.

    • Manifesto Takes too long for more then 1000 items.

    • why click and drop integration does not import service type itself. We have to apply service.

    • Create more orderlines on the label. Normally if someone has made multipuchase in one transaction then it prints only 3 orderlines and for more then 3 items it prints “See More”. Rather doing this please print rest of following order…

    2 votes
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  17. Incorrect/Imcomplete addresses

    We've been testing Click and Drop to see how it works within our operations. We dispatch over 100 orders a day currently using Royal Mail DMO. Whilst testing we've found click and drop does not recognise incorrect or incomplete addresses, we use a CSV export of orders from Sage and would be importing to click and drop, can click and drop be trained to recognise incomplete and incorrect addresses like DMO currently does?

    6 votes
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  18. Address Check

    The DMO would address check and this is essential for us as we import addresses in to the system via CSV files. Without this we would have to manually check a mailshot campaign which could be 3000+ addresses and that simply isn't going to happen. Address check is needed.

    6 votes
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  19. Make surname optional

    It took us sometime to fully integrate with C&D but finally it's done. The problem is that some customers simply use name and no surname. In this case the order importing will fail. Any way around this?

    Why are both the name and surname mandatory?Surely I can buy stuff online using simply the name.

    4 votes
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  20. Shipping Name two words

    The shipping name currently requires 2 words. Sales orders imported from various channels means that we have no control over customer data input. Many people input a single word such as a company name - so the import wont work. Please can you resolve this to make it not a requirement to have 2 words

    7 votes
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