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  1. integrate dymo scales

    integrate dymo scales for direct input of parcel weight on applying postage for new orders that dont have weight info in CD

    11 votes
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    6 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  2. Enhancement Signature Import

    Why why why is the Signature Enhancement option not available on C&D Imports?? Previous threads have this feature as planned , and that was 3 months ago!
    Why why why has this not been done? We are using DMO specifically for this feature which makes no sense.

    Since changing to C&D from DMO last month we have encountered many issues and missing features that quite frankly make no sense at all.
    From reading the posts and my own conclusions, C&D currently is not fit for purpose and cannot replace DMO in its current state. Also today 14/3/18 C&D is down…

    4 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  3. Single Dropbox account across multiple stores

    C&D registration must be done separately for each store we have as each store has to have it's own PLN, we do get that, however, is it possible to use same Dropbox account across all stores (in total 8)

    I can imagine this working like having separate folders for each store within "Click & Drop" folder in Dropbox.

    Does RoyalMail - Dropbox integration supports such setup?

    2 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  4. On Import for Specials, Package size should be ignored

    Why is Special delivery looking at the package size field? It should ignore the field as not applicable - our imports have been failing to "Postage applied" if package size field is empty and failing completely if there is some text in the package field - the error is "The package size ' X ' mapped under header 'OrderPackageSize' is not supported by Royal Mail for international orders"

    Special delivery is not international!

    Work around is to put "Parcel" in field, but it shouldn't be necessary.

    2 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  5. Saturday Delivery Option on DropBox

    Any update on the Saturday delivery option being able to be opted for via file/dropbox upload. We are being sent letters and being called by Royal Mail to swap to the new click drop service by March, however until this is an option I can't see how we can. Is there a time frame for this to be implemented. Many thanks.

    3 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  6. Please return error message in result file upon import failure

    In DMO, if an import file failed due to invalid format or service not allowed for destination country or invalid postcode, it returned an error message which our in-house system displayed. This does not happen in Click and Drop which represents a loss of functionality. We can still login to view the error message but it's more hassle.

    To fix this problem, simply include the error message and any other info about it in the file that ends up in the Archive/Errors folder. Then our sytem will be able to fish it out and display it.

    11 votes
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  7. Pull Item specifics for Etsy Orders

    Non of my etsy orders are pulling down sizes such as S M Large XL Extra and any other item specifics that already work with amazon and ebay intergration. Each order is being checked manually.

    2 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  8. Make this work as it should. NAME

    Some customers simply use one name. Why are orders not being imported?

    Change that

    7 votes
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  9. Locked import file from IE11

    I have come across a problem that only appears if i use IE11 for click & drop. After i import a CSV file, the file is not able to be deleted, it loses its owner and i either have to reboot or wait some time before the file can be overwritten/deleted.
    The same problem doesn't show itself if i use Chrome

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  10. Use Department References with orders of different weights

    Currently, it is only possible to set the department reference while applying postage.

    If a batch of orders is imported, and the product code and weight are defined in the CSV, it is not possible to select a department reference for the import, because postage is immediately applied.

    It is possible to apply postage to a batch of orders, but all of the orders must weigh the same, and must be shipped using the same method. If you ship a lot of things with different weights and shipping methods - as most stores do - this makes it impossible to…

    2 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  11. Include more detailed product information on packing slips so we can use it without cross referencing with our own for each order

    Most of the orders we receive are personalised therefore in order to make the Royal Mail packing slip that includes the postage label usable, we would need more product information included to allow us to make the product to the customers requirements. All the details would be available on market place sites or our own site however currently the Click and Drop packing slip/postage label only pulls in top line info on the product, meaning to use it we would need to refer to the invoice from the original order. To print both and then match the Click and Drop…

    3 votes
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  12. 1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  13. On Demand Imports

    Would be great if click & drop would automatically import and process/print label as on demand DMO does at the moment.
    Too many clicks/various screens required to get to the end result at present.

    8 votes
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow us to add additional parcels to the same order as with DMO

    Please allow us to add additional parcels to the same order as you could with DMO. Many of the products that I sell need to be shipped as two separate parcels (due to size and weight) meaning that I have to manually create a new order as well as having an order being produced from the market place. Also if a customer orders 2 items please don't automatically combine into one parcel as the total weight & size of the parcel would be too big for Royal Mail, so again having to manually create a new order.

    9 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  15. Include Personilised information from NotOnTheHighStreet on the click and drop dispatch notes

    Could the personalised information from NotOnTheHighStreet be included on the click and drop dispatch note.

    2 votes
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  16. Use the postcodes in the csv inport file to determine the post town when using Dropbox

    There is a setting within the existing DMO system that says 'Use the postcodes in the batch file to determine the post town' and this would be good if it was also included in Click and Drop when importing address info for auto print

    8 votes
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  17. Fix overnight eBay imports

    A lot of my orders come in during the evening and early hours of the morning as I have a lot of international customers.

    Up until now C&D pulled these from eBay no matter what time of day.

    Since the new updates however things seem to come until a grinding halt from about 11pm until 7 to 8am the following morning!

    Because of the nature of what I sell, I tend to prepare orders and make stock up until around 3-4am, and then get up and start processing orders at around 1pm ready to drop off at the post office…

    2 votes
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  18. On Demand - Include a field mapping option to dynamically select the return address

    It would be good to Include a field mapping option to dynamically select the return address (using the nickname saved with the return addresses in settings) which can be used on a per order basis when generating CSV files for import

    3 votes
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  19. Syncing Click and Drop to eBay (Royal Mail parcels only)

    When importing orders from eBay to Click and Drop it imports all the orders however we also use other carriers. Can we have an option to choose what we import into click and drop so its only importing the Royal Mail parcels.

    3 votes
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  20. do not require two names

    Importing an order fails when only one name is given by the customer.

    It also affects addresses written in the 'upside down' method such as Japanese where the zip code is put on the name line. Currently having to split the Japanese zip code in two just to make it work with C&D.

    No reason for two names so please get rid of this requirement!

    7 votes
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