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  1. Make this work as it should. NAME

    Some customers simply use one name. Why are orders not being imported?

    Change that

    7 votes
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  2. do not require two names

    Importing an order fails when only one name is given by the customer.

    It also affects addresses written in the 'upside down' method such as Japanese where the zip code is put on the name line. Currently having to split the Japanese zip code in two just to make it work with C&D.

    No reason for two names so please get rid of this requirement!

    7 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  3. import Photo from ebay and amazon

    We got over 2,500 listing on ebay and Amazon. It would be a good idea to have a photo of the item we sold. You import the item so import the photo at the same time.It would help my dispatchers not to make mistake,

    7 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  4. Automatically capitalise all parts or address fields and reference fields like DMO

    It is essential that address are capitalised they always were in DMO also the reference field so it is clear what is to go in parcel. Please can it be automatically implemented when files are imported on Click and Drop.

    6 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  5. Amazon Buy Shipping API for Seller-Fulfilled Prime

    As Amazon requires Sellers to use their “Buy Shipping” tool for Seller-Fulfilled Prime Tracked 24 shipments, when will Click and Drop be integrated with the Amazon Buy Shipping API to allow us to purchase our PRIME labels through Click and Drop using Buy Shipping API?

    This is a feature that is now common in Click and Drop competitors such as Linnworks, Channeladvisor, Shipstation.

    It is very inconvenient to not be able to use Click and Drop for our Amazon Seller-Fullfilled Prime orders as Click and Drop does not interface with Buy Shipping this satisfying the “All Seller-Fulfilled Prime orders must…

    6 votes
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  6. Make all characters uppercase

    Like DMO, it would be really helpful if the system automatically converted all characters to Uppercase. We’ve given up going through every name and address trying to correct this... Click & Drop is incredibly time consuming and for a small business, time is money.

    6 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  7. Incorrect/Imcomplete addresses

    We've been testing Click and Drop to see how it works within our operations. We dispatch over 100 orders a day currently using Royal Mail DMO. Whilst testing we've found click and drop does not recognise incorrect or incomplete addresses, we use a CSV export of orders from Sage and would be importing to click and drop, can click and drop be trained to recognise incomplete and incorrect addresses like DMO currently does?

    6 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  8. Address Check

    The DMO would address check and this is essential for us as we import addresses in to the system via CSV files. Without this we would have to manually check a mailshot campaign which could be 3000+ addresses and that simply isn't going to happen. Address check is needed.

    6 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  9. need to post EU to letter IP1 service .

    We can send large letter on EU but can't send letter . Its easier to if you could add this service (IP1)

    6 votes
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow single word recipients for first line of address

    Many labels are failing because of the delivery name not having a space in the middle.

    Company names & department names fall foul of this and each time this happens we have to manually add an unwanted and confusing space in the middle of a company name. This is also true in the case that someone doesn't provide their second name

    5 votes
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  11. Pull in magento weight!

    Hi, It seems like a complete waste of time to input weight information when it is already present in magento.

    You guys have done a great job with the system and the hard work is done, simply just needs to pull in the weight attribute from magento.

    Please please implement this.

    Thanks.

    5 votes
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  12. Sort orders by service (large letter or parcel)

    It would be great if we could sort imported order by service having the option to pick large letter or parcel before these are manifested.

    5 votes
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  13. enable a tick box to send delivery emails to customers when importing orders in bulk.

    When orders are bulk imported, with the postage pre-coded and automatically applied, there is no option to send a delivery email/text to customers, without doing this manually on every order.

    5 votes
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    3 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  Admin responded

    Hi,

    Thank you for your suggestion. The ability to mark an order as requiring one of the extra options (such as email and SMS notifications) is planned into the Development calendar for early 2018.

    We will keep you updated as we have more information.

    Regards
    The Click & Drop Team

  14. Intergrate with EKMPOWERSHOP

    It would be great if this could be integrated too as currently have to manually create orders

    5 votes
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  15. Please explain your "Dropbox integration replacement" plan

    I see there's a new notification message entitled 'Dropbox integration replacement'. What is the rationale behind this and the longer term plan for Dropbox integration? We currently have our online shop integrated from the server backend via dropbox to click & drop. On the whole, this has worked reliably for the last year and provides a seamless two way interface allowing tracking information to be populated back into the orders. This can all be controlled from a web browser across multiple platforms, be it Windows, Linux or smartphones. If the plan is to phase out dropbox support and enforce a…

    4 votes
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    4 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  16. multi orders

    The system needs to offer the option of linking two orders to be one shipment for uploading tracking.
    Or we have to copy the tracking number from Click and drop and then delete the other order then enter the selling platform and paste the tracking number in the other item they purchased.

    4 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  17. Full Name

    Why is the first name/last name/full name so unnecessarily complex? I have to import 10,000 orders, some of which the customer has used their 1st name, some have included titles, some have put nicknames and extra info. This should surely just be imported as a plain text field (as per the OBA) instead of trying to split into title/first name/last name and causing loads of import errors? I've had to work around this by making their full name their 1st name and having a generic word as their last name - which is ridiculous.

    4 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  18. Alias mapping for parcel and large letter formats

    Alias mapping for parcel and large letter formats, so we can import different values which will then be mapped to a package type. This saves us on development work to change letter codes to the new "Parcel" "Large Letter" requirements.

    4 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  19. Make surname optional

    It took us sometime to fully integrate with C&D but finally it's done. The problem is that some customers simply use name and no surname. In this case the order importing will fail. Any way around this?

    Why are both the name and surname mandatory?Surely I can buy stuff online using simply the name.

    4 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  20. Enhancement Signature Import

    Why why why is the Signature Enhancement option not available on C&D Imports?? Previous threads have this feature as planned , and that was 3 months ago!
    Why why why has this not been done? We are using DMO specifically for this feature which makes no sense.

    Since changing to C&D from DMO last month we have encountered many issues and missing features that quite frankly make no sense at all.
    From reading the posts and my own conclusions, C&D currently is not fit for purpose and cannot replace DMO in its current state. Also today 14/3/18 C&D is down…

    4 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
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