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  1. allow order deletion by file upload

    As we are too small for the Royal Mail api for an unknown reason (although having apis with parcel2go, despatchbay, globalpayments,paypal etc and not required support in 15yrs), we have pressed on with Click & Drop and automated our file upload, including converting downloaded label pdfs to jpg to print on our own integrated invoices.

    The only issue is if the weight or service code needs changing, the operator has to remember to log in and delete the old order manually on Click & Drop before uploading a new order. An extra column mapping for upload type in the file…

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  2. Stop Deleted Orders Reappearing

    I have been told to mark imported orders I don't want to see as 'dispatched by another courier'. However there are orders which are DROPSHIP orders - I cannot use the imported order details as I need to delete the order and re-create it with the correct TRADING NAME.

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  3. Add an option for a test/sandboxed account

    I'd like the ability to be able to test changes and additions to my import file without affecting the live file. Currently, I need to do my testing out of hours and have to re-map the live file when I'm finished. Otherwise, it stops my colleagues in the warehouse from despatching orders.

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  4. Why do you have strange companies on the intergration list but not the commonly used onnes?

    allow dropbox agian, or we will just use your rivals who have automated intergration

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  5. Possible to add easier way to delete orders?

    When we delete old olders and doing upate possible to delete only 500 oders possible to improve it to all or 1000 thank you

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  6. ability to specifiy if despatch note is printed when dropping a file in the watch folder

    if you can overcome the 50 records per file limit and get it automatically generating labels and automatically printing, (you deserve a medal), there needs to be an option to specify whether the labels print with a corresponding despatch note

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  7. UK country Unrecognised

    When using woocommerce integration, even though the country is listed as "United Kingdom (UK)" in Woocommerce setup and each customer, when its imported into C&D it comes through as Unrecognised. How does this get fixed?

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  8. The new Beta create an order dosent allow you to paste an address into it in first box

    The new Beta create an order doesn't allow you to paste an address into it in the first box like the old version.

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  9. BUG: WooCommerce orders are imported in the wrong order

    Every 30m when Click&Drop checks for new orders in WooCommerce, it imports them in the reversed order. This is a problem when there are lots of orders. For example if there were 5 orders every half hour, the orders in Click&Drop are all jumbled up, every set of 5 orders are in the wrong order. This means that the label generation also comes out in the wrong order and doesn't match our paperwork generated from WooCommerce. This has been a problem for over a year.

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  10. 6.23 update is causing import error for redundant Safeplace info

    This update now rejects orders where text is entered for 'Safeplace' for CRL24. This seems to be a bi-product of blocking this information for SD orders, but instead of simply not using the field data (as was the case previously) the import is now completely rejecting the order. Can this not be revised so that Safeplace text is used on products for which it is elligible and ignored for those it is not?

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  11. Import Customer Comments

    From Ebay and Bluepark integration PLEASE can you import customer comments into the customer delivery instruction box please ?

    I'll often have notes re delivery or certain products in there and by time we as we now process and ship through click and drop, are 95% of the time missing any messages left and then getting very irrate customers to deal with

    Thanks for your consideration

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  12. 1 vote
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  13. Split into batches in the import file

    We import a large number of orders to Click and Drop daily but we keep having to split the import file into smaller import files to create different batches and then import them into click and drop a batch at a time. We would like to be able to import one file and and specifiy each batch in the file so that we can split the batches in the import file itself. Such as batch A, B, C, D, E and so on and be able to assign different planned dates for each batch so that we can do it…

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  14. Multiple order tags

    The new tag functionality within Click & Drop is great, however often our store tags customers with multiple tags e.g. VIP, FOC, Influencer

    Importing these multiple tags and having the ability to sort would be helpful.

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  15. Desktop not polling drive

    Anyone else finding that the click and drop desktop app has started being very unfriendly

    We find it just sits there and forgets to "poll" the designated drive for hours somethimes, then it kicks in.

    Sometimes if we close it down and restart it works, sometimes not

    So wonder if it is actually the RM API thatis not responding

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  16. Option to print error message

    When importing a file and discovering an error it would be good if Click & Drop printed a label with an error. This would make things a lot easier than waiting to see if it has worked or not we'd know soon as the label comes out that there is an error. Not only that but the error would let us know what is wrong without fishing through the imports to find the import we did (We have several users importing at the same time.)

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  17. Allow phone extensions on excel imports

    Orders with phone numbers that have an extension eg 01437765290 x1234 are being rejected on excel import. Can you allow these numbers to be accepted ? Thanks

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  18. enable gift order details and messages from NOTHS

    When we receive orders from Not On The Highstreet, there is no way of knowing if the order has a gift message or is to be gift wrapped. Can this information be automatically pulled through or at least some indication that we need to go back to the platform to check. It would save time and makes the integration more seamless.

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  19. Ebay Global Shiiping Programe order download shown overpriced total

    I have set up shipping rules where the value of £8.99 is sent by 2nd Class and over £8.99 is sent by 2nd Class Signed for.
    An order sent via the Ebay global shipping programme shows the total amount of the order and the shipping price that Ebay issues to the buyer. Click and drop should only show the value of the order itself without the shipping fee the buyer pays for the shipment. The reason for this is that the shipment is to a logistics centre located in the UK and the shipping rules set in Click & Drop…

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  20. implement Amazons custom order feature

    Amazon now support custom/personalised orders where the customer inputs information to be passed onto the seller to personalise the order - at the moment this information is not displayed anywhere on Click and Drop.

    It would be great if these customer messages were printed out onto the Click and drop packing sheet (the same as customer delivery instructions are).

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