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  1. Add Returns Labels to Imported Orders

    I need to be able to print a customer specific returns label via a dropbox import - so it has their order number pre-printed.

    It should be as simple as adding a line in the CSV, with the TSS service code (and the customers order number and address) but this doesn't work.

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  2. shopify update

    Click drop broken after shopify update.

    Shopify updated its software on 1st august, to include locations. This has caused problems as shopify say click and drop has not been updated correctly.

    The result is that some shopify orders placed with the POS app fail. The addresses do not reach royal mail with the error message 'The shipping address country for this order has not been recognised' and a blank address.

    Please royal mail sort this out urgently.
    https://help.shopify.com/en/api/guides/inventory-migration-guide?utmsource=gurucopy&utmmedium=link&utm_campaign=Gurus#what-happens-if-i-don-t-update-my-app-to-support-stores-with-multiple-locations

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  3. Shipping status doesn't update on C&D if marked as 'shipped' from integrated store

    If I have an order that is marked as 'shipped' through one of my integrations, it doesn't update on C&D.

    For example if I ship something from the Amazon Seller platform using postage stamps and change to 'shipped' in Amazon, then C&D doesn't refresh the status, it still sees it as 'new'.

    So I cannot filter out which orders are still outstanding on C&D.

    This means C&D is impossible to use for any outstanding orders... I don't want to ship orders that have already shipped!

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  4. Mark the channel Reference as a mandatory Field.

    This should be an option as i know not all users will need it, but we use the reference to find and monitor jobs that we send out via our own job number, the channel reference. If a user forget to add one it creates a massive admin faff to link the job to the royal mail posting. having the mandatory option it would mean that they would never forget.

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  5. Please integrate Gearbubble Pro platform

    We are using Gearbubble Pro which is currently not available as an option

    1 vote
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  6. Allow the option to choose when to send orders to Shopify

    We ship our gift products according to the customer's chosen date.
    Eg. Granny's birthday next month.
    We cannot use the C&D/Shopify integration because all orders, when accepted, are sent to C&D. It is impossible to navigate which orders to process in C&D without manually adding a date (way too time consuming).
    We currently use the upload which has a number of other drawbacks relating to the data we can get from shopify (eg. multiple rows of line items and no weight)
    If, in Shopify, we could select, say, 10 orders that we wanted to send to C&D for processing, this…

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  7. Allow order quantities which are decimals

    I use Magento and sometimes we sell lengths of piping, so a customer can choose from us to buy 12.5 meters of PVC pipe.
    Click & Drop doesn't let these orders download in if the quantity isn't whole number.

    Can this be fixed soon please?

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  8. BATCH Processing CSV

    Used to USe DMO to Import Batch TRacked returns where the label would print witha Unique code given by the customer in the CSV File. have been told only way to batch printis to go to settings and do it that way but they isnt helpful.

    need to be able to printed Tracked returns with unique codes on for customers use

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  9. Allow reference fields on the same file upload to be labelled the same and not dissapear.

    We often and im sure other companies do send out a bulk of the same item but to different addresses so would have the same reference. Instead with click and drop if you have several references the same it will only upload one of the orders on the file and the others just dis-appear. Can this please be sorted as it causes more work and lost orders in system.

    1 vote
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  10. saved customer details to be re-used (to be able to create order from saved orders)

    at the moment if i want to create an order i have to use all the details from scrach, even for returned customer or send a replacement to the customer, why we are not able to create new order from saved orders to same us time and hassles

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    4 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  11. post town not capitalised

    Why does CnD not capitalise the post town if imported lower case?

    1 vote
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  12. Allow more than 1 item to be shipped on the same order

    We import our orders on a CSV into C&D and sometimes we have to split orders into multiple parcels. When I adjust the number of items on the CSV to more than 1, it still only imports and prints the one postage label per order. The helpdesk also confirmed that this is the case and we have had to try and find a work round. Why even have the 'items' column if we cant enter more than 1!?

    1 vote
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  13. Allow for multiple saved mapping formats

    With multiple sources for our orders to come in from, we end up with a variety of different spreadsheets to import. Currently, Click & Drop only remembers the mapping of the last import, which means we either have to keep updating it, or manually manipulate our data to match one specific format.

    It would be great if we could 'save' a format so that we end up having a list that we can match to each import. It would save a lot of messing about with the info and make things much more simple.

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  14. ...fix the documentation of country/iso code for "Northern Cyprus"

    The page:
    https://help.parcel.royalmail.com/hc/en-gb/articles/360000532113-Which-countries-and-ISO-codes-are-supported-
    lists "NORTHERN CYPRUS" as the required country field for the Turkish Republic of Northern Cyprus, but the actual field value needs to be "REPUBLIC OF NORTHERN CYPRUS". The value as listed generates an import error.

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  15. Automatic imports please

    I haven't had an import of orders since April. Can anyone advise please?

    Many thanks,

    Helena

    1 vote
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  16. I could not find a CSV template for upload

    I spend some time to search for a CSV template for upload so we do not need to adjust the columns after upload, it will by much easier to make the adjustments on excel rather than on click&drop. I was expecting a link on the "Order import" for the format.

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  17. Allow multi-box on import

    With DMO if we were sending two boxes out on one order number we had a "number of items" field.
    This was useful for tracking as we send the customer one tracking email with the tracking number and the number of items.
    All the couriers allow multi-box consignments and you can see how many boxes are delivered.

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  18. Orders with 'The Netherlands' country appearing as 'Unrecognised'

    When importing orders where the country is 'The Netherlands' click and drop shows it as 'Unrecognised'

    Assume this is because click an drop calls it 'Netherlands'

    Simple fix is to map 'The Netherlands' to 'Netherlands'

    This happens with manual imports and Direct imports from Etsy or other platforms.

    1 vote
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  19. “One order”

    Tried many times to import my orders from spread sheet , however it only seems to pull the 1st row of data and creates only one order ? Driving me mad have 50 orders .

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  20. Same Drop Box, Multiple Users

    We have one drop box account used across multiple computers. This allows for multiple people to dispatch at the same time.

    When the orders are imported the from the Dropbox Click and Drop appears to select at random a users to associate the dispatch to.

    1 vote
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