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66 results found

  1. add Trading Name to the list of header options in Open Orders

    We have (as I'm sure do many other businesses) a few trading names and therefore separate websites we trade under. Currently the only way to see what order is from what site is to manually refer to the 'channel reference' but that is just the order number and is not a site definer. Can you not add 'Trading Name' as an optional header / sort filter etc... to the main 'Orders' pages. Currently the 'Channel' column only shows 'WooCommerce'.. but both our sites use Woo so again, there is no visual indicator as to which site has generated the order.

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Admin →
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  2. Country of Origin Statement

    Have been informed by another couirer that our packages to the EU are being charged at the non UK prefered rate of import duty as they dont contain the following statement on their customs dec. and having country of origin next to the product isnt suffiecnt

    I cant see where to appy it on Royal Mail CN22 / CN23 either as a one off or a templated item

    The exporter of the products covered by this document EORI XXXX declares that, except where otherwise clearly indicated, these products are of United Kingdom preferential origin.

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Admin →
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    Declined  ·  Click & Drop Support responded

    Hello, 


    Thank you for your feedback. As long as the information you enter is accurate and fully completed including the country of origin, when the item arrives at the destination country it will receive the correct handling by the customs authority. 


    Kind Regards, 

    Click & Drop Support

  3. collect VAT for IOSS through click and drop

    For people who don't have a shopping cart that uses IOSS then it would be good if click and drop had a default IOSS number that could be used as an option and import tax collected by click and drop.

    1 vote

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  4. Show the price of individual items within a manifest

    We have to pass the cost of some items to our partners and although you can see the cost of the full manifest you cant see how much an individual item cost within the manifest

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    Declined  ·  Click & Drop Support responded

    Hello,

    Thanks for your suggestion.  Unfortunately the reason pricing is not shown until after the data has been passed to your Royal Mail Online Business Account is because we do not price at item level.  Pricing is calculated once an order is manifested into OBA and dependent on the products you have ordered, OBA calculates if the volumes you are posting on that day meet any volume related discount criteria, and for some products Click & Drop calculates your end of day average weight so to display a price could be misleading and not be the price you are charged at the end of the day.

    We are looking into options for giving some indicative pricing, but due to the current pricing and discount options within the various products customers could post on, this may not be possible.  In the interim, you have end of day pricing visible in the…

  5. Amend WooCommerce "channel reference" from the "post-ID" to the "order-number"

    Current your dashboard displays the "post-ID" from a WooCommerce order in the "channel reference" column. This number has no use for us, instead the "order-number" or "invoice-number" would be infinitely more helpful. Thanks

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  6. packaging weights

    It's impossible to accurately pre-judge the weights of packaging on orders (when some orders contain multiple products). This means we cannot use Click & Drop. Why not add an adjustment procedure during manifest so that we can compare the final weight of the shipment with the weight that has been generated by product weights? That way the correct weight for the manifest could be checked and adjusted (to avoid any charges for inaccurate weights)?

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