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  1. API / dispatch notifications and tracking not updating on Ebay or Bluepark

    My orders from Two ebay stores and Bluepark download to Royal Mail ok.

    However, after shipping and manifesting, it is not sending back shipping notifications

    It's been happening for a month

    I've opened technical support cases over the last month.I've sent screenshots. I've spoken to Wendy at Click and Drop who said she was raising to Becky. I've spent hours on hold to Ebay..

    I've got tons of orders. Tonight, I need to manually update over SEVEN HUNDRED tracking numbers. It's going to be daylight again before I can get this done and go to bed.

    This is happening every…

    1 vote
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  2. Quicker or on demand 'new order' refresh

    Could the 'Refresh' button on the orders pane be an On Demand refresh to immediately pull in new orders?
    Or at least, a faster update interval.
    Having to wait 10-30 minutes for an order to sync from Woocommerce or eBay is a nuisance, and I can't see a reason why it couldn't. I'll often have an order printed, picked and packed and be sat drumming my fingers waiting to apply the postage/print the label!
    Thanks :)

    1 vote
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  3. Why does it take C&D nearly an hour to fetch labels from ebay?

    Can you please speed the up? It's really annoying and if the timing was against us we might miss the pick-up for those items for that day.

    5 votes
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  4. Integrate with Online Stores More Often

    Please integrate with our online stores more often to download orders into C&D and then to update the tracking details on the order details of our store.
    I have waited up to an hour in the past for the tracking number to be updated and 30 minutes for the order to show in C&D
    Thank you

    2 votes
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  5. faster integration with ebay and amazon

    Speedier downloading would be a welcome improvement. Constantly refreshing the page in hope that the orders will arrive so i can finsh up for the day and get to the post in these very limited windows we have to operate in now

    8 votes
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    3 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  6. Integrate with the Superia Commerce ecommerce platform

    A lot of users on the Superia platform use Click and Drop with no direct way to import and send 1000s of daily orders.

    1 vote
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  7. why does it take several hours, sometimes days for the integration with ebay to update every time I sell something

    When I sell something on ebay I click a button "print postage label" which takes me to click and drop, when I log in there my order does not appear for hours and sometimes days later, this delays my dispatch and means my customers have to wait longer for delivery, why on earth does it take so long, it is much quicker if I get in my car and drive to the post office....

    1 vote
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    1 comment  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  8. Which platforms pull phone and email details

    Please can you clarify which platforms pull through customer email address and/or phone numbers for using the notifications feature on C&D.

    1 vote
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow "Payment Pending" items in Shopify to sync to Click and Drop

    We have some customers that pay after they have received goods (either a wholesale customer on terms or a legacy customer). These orders do not sync to Click and Drop from Shopify. It would be nice if they did.

    1 vote
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  10. Enable 'by product' data feeds from eCommerce

    When feeding data in from WooCommerce etc. it would be good to only send SOME products rather than ALL products, as on my website different people fufil different products. Distribution centre A only sells products 1 and 2, but Centre B sells products 3 and 4. I don't want to send orders for 1 and 2 to the Centre B for example.

    1 vote
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  11. etsy

    Etsy Variations...ETSY VARIATIONS.

    it takes almost an hour to go through every Etsy order to see what variation is.
    The integration is practically useless unless we can see what the actual order is!

    2 votes
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  12. Auto populate Singapore and Hong Kong as Cities

    Every single order I get to Singapore or Hong Kong is missing the City field as the people that live there do not enter anything in that field as the City is the same as the country. Is there a way to auto populate City for these countries? City is a mandatory field so I have to manually add this in for every order I get from these areas.

    3 votes
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add functionality to use CSV uploads to edit an existing order

    Customers who have set mailing rules on their own systems lose this functionality once orders are imported directly from marketplaces. It would be really useful if the CSV upload enabled customers to also EDIT existing orders. For example, if an Amazon order automatically loads into Click and Drop I would then like to upload a CSV file that tells Royal Mail how it should be sent (i.e. mapping to the Amazon order number).

    1 vote
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  14. Make C&D Woocommerce integration compatible with Ngnix servers

    Ngnix is a type of web server like the more common Apache. It does not accept PUT requests (which are a security risk anyway and often blocked by firewalls). D&D should really be using POST instead of PUT to tick off orders as completed.
    This is likely to be the cause of any unexplained problems with "Mark orders as despatched on channel'.

    1 vote
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  15. Import Orders Tags with Shopify connection

    Would be helpful if the connector imported the Shopify Order Tags as "Tags" is a relatively new column for Click & Drop

    3 votes
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    1 comment  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  16. Fix Magento integration to import full customer name, not just first and last names.

    Hi,

    When importing orders into Click and Drop from Magento 2.X, Middle names are not imported.

    So for example, a customer placing an order with the following details

    first Name : Graham
    
    Middle Name : Arthur
    Last Name : Wharton

    Will result in a parcel sent to "Graham Wharton"

    and an order with the following details

    first Name : Graham
    
    Middle Name : Wharton Auto Services
    Last Name : Ltd

    Will result in a parcel sent to "Graham Ltd"

    and an order with the following details

    first Name : Parcel
    
    Middle Name : Motel ID 1234
    Last Name : Wharton
    2 votes
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  17. Etsy Variations

    Can you allow Etsy variations to be shown? I cant understand why this cannot be included, its such a simple request from etsy's API!

    thanks

    3 votes
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  18. I'd love some insight into problems with Amazon integrations - .co.uk, .de, .fr, .it, .es

    I have recently (beginning of April) moved from using Click & Drop "Personal" (PAYG) to Click & Drop with an Online Business Account.

    I was very happy with the C&D Integrations on the PAYG system - Amazon (all 5 EU sites), eBay and Shopify.

    The integration seemed to be totally competent at pulling the orders from Amazon to Click and Drop, and then updating Amazon as Shipped, and adding Tracking information.(on all EU Amazon - .co.uk, .de,.fr, .it, .es)

    But now I just can’t rely on the Amazon Integrations; sometimes they work, sometimes they work to pull open orders over…

    1 vote
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add comments onto delivery note

    You need to add Buyer Comments onto the Delivery Paperwork.
    We engrave and from this onto our stock / or pass on the gift message.

    3 votes
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  20. BUG - Etsy Orders with more than 25 line items not fully imported

    I have noticed that not all line items are being imported for larger Etsy orders.

    Etsy orders can have up to 100 individual items and the Etsy API has as its default a 25 item limit when calling the listings in a receipt. The limit therefore needs to set to 100 prior to making the call to the API for the receipt listings. You can find the link to the API relevant documentation below.

    https://www.etsy.com/developers/documentation/reference/listing#method_findallreceiptlistings

    1 vote
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    1 comment  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, thank you for bringing this to our attention. We have identified the issue and confirmed it to be true.
    We will pass this on to our development team. We can’t yet give a date for when this work will be completed yet, but we’ll provide updates a soon as we can.

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