Special Delivery Orders not being marked as despatched after manifesting
An ongoing issue that means when a special delivery order is manifested it is not getting marked as despatched. Therefore if there is any delay for these orders, the tracking states RM are still expecting the shipment, even though they already have it. Doesn't happen with RM24, they are showing as despatched as normal, only seems to affect Specials,
We are having on going issues with manifested orders not being marked as dispatched. We have been told the issue is resolved but still coming across orders on a daily basis - usually Special Deliveries that are manifest but don't say they have been dispatched meaning the tracking states that RM are still waiting for the order even thought it has already been dispatched.