I booked a collection for an item, postie to bring label, left in specified safe place.
I get a message collection unsuccessful, nobody home - even though ITEM WAS IN SAFE PLACE.
I rebook the collection, wait at home. Postie turns up... WITHOUT A LABEL. I spend 10 minutes with him stood at my doorstep trying to find how to print a label from the order page and there is nothing. So in the end after both of us are embarrassed and I'm very wound up, he has to leave without the parcel. What a hopeless service.