RM you need to communicate with your Business customers, I have spent all week trying to find out what is happening with Large Letters to the US in Click and Drop, which is unavaiable, nobody has contacted us, I have tried to ring and email you but heard nothing or have to sit on the phone to you for 60 minutes! You have the communications skills of a NAT!! I can do it manually if I go on the Royal Mail site but then I have to book a collection with a postman and I already pay you £1000 per year for a collection, why should I pay more? Businesses are up in arms, do something about it and tell us what is happening Thank you Charlotte Gaisford