Dear Support, in the most recent update you have made the status "multi choice" which at best is irritating, if like me people use the status to move from new to postage applied to label generated as part of their workflow - you now need to unclick the current option and select the one you want.. which is muliple clicks more and quite irritating when you cant see what filter you have on when you move to what you think is label generated.. when you also have postage applied on at the same time.. very confusing feature.

Additionally where a refund is requested can these be changed to a status "Refund requested" so they dont accidently get marked as dispatched.

these may be small but they make using the platform very clunkly in what is otherwise a good soultion.

Finally I agree with others about adding a claim feature.. i dont have much go wrong but waiting 100's days when i just need to move on.. is quite irritating. one example you shipped a USA parcel to Japan.. dont know why.. but when it came back i had to post it again.. only wanted to claim the postage back.. still waiting.