Have the ability to book ad hoc collection in a similar way to the Parcel force WDM book a collection service. To book a parcel via parcel force and then having to ring up just to book a collection is a waste of the customer service teams time and mine. A regular collection day does not work for me as my orders tend to come in batches at odd times in the month. Also sending royal mail parcels and then having to go on a completely different part of the web site and pay 30p for a collection is also inefficient. what ever service you are using booking a collection should be part of it. Oddly if i buy postage as a member of the public rather than an account customer, the book a collection service is part of the process.