We currently use WooCommerce with the standard order workflow:

• Processing = order imports into Click & Drop
• Label created/despatched in Click & Drop = order marked Complete in WooCommerce

One area that causes significant operational issues is when a customer provides an incorrect or incomplete shipping address.

When this happens, we place the order On Hold in WooCommerce and contact the customer to obtain the correct address. Depending on how quickly the customer responds, the order may remain on hold for several days.

The problem is that these orders continue to appear alongside normal orders in Click & Drop. As a result, every day when creating labels, we must manually identify and avoid processing orders that are awaiting a customer response. This creates unnecessary administration and increases the risk of accidentally shipping an order before the address issue has been resolved.

It would be extremely helpful if Click & Drop could offer one of the following:

1. Synchronise and recognise the WooCommerce "On Hold" order status and automatically place those orders into a separate held queue within Click & Drop.
2. Allow users to manually move imported orders into a "Draft", "Held", or "Awaiting Customer" status within Click & Drop.
3. Provide a simple option to exclude specific WooCommerce order statuses from the normal label creation workflow.

This would reduce shipping errors, improve efficiency, and provide a much better workflow for businesses that need to temporarily pause orders while awaiting customer information.

I suspect many WooCommerce users would benefit from this functionality.