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  1. ability to specifiy if despatch note is printed when dropping a file in the watch folder

    if you can overcome the 50 records per file limit and get it automatically generating labels and automatically printing, (you deserve a medal), there needs to be an option to specify whether the labels print with a corresponding despatch note

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  2. UK country Unrecognised

    When using woocommerce integration, even though the country is listed as "United Kingdom (UK)" in Woocommerce setup and each customer, when its imported into C&D it comes through as Unrecognised. How does this get fixed?

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  3. Filter Woocommerce orders to include/exclude shipping methods

    Sometimes we don't want Woocommerce orders going anywhere near C&D, and having to bother to say Dispatched by another shipping method is time consuming. It would be better to choose what shipping methods to import, either by naming methods to exclude, or naming what to include in the integration import.

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  4. The new Beta create an order dosent allow you to paste an address into it in first box

    The new Beta create an order doesn't allow you to paste an address into it in the first box like the old version.

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  5. BUG: WooCommerce orders are imported in the wrong order

    Every 30m when Click&Drop checks for new orders in WooCommerce, it imports them in the reversed order. This is a problem when there are lots of orders. For example if there were 5 orders every half hour, the orders in Click&Drop are all jumbled up, every set of 5 orders are in the wrong order. This means that the label generation also comes out in the wrong order and doesn't match our paperwork generated from WooCommerce. This has been a problem for over a year.

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow single word recipients for first line of address

    Many labels are failing because of the delivery name not having a space in the middle.

    Company names & department names fall foul of this and each time this happens we have to manually add an unwanted and confusing space in the middle of a company name. This is also true in the case that someone doesn't provide their second name

    5 votes
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  7. dropbox integration replacement

    according to message on 01/04/2019 - dropbox is being replaced with C&D Desktop - is there a mac version for this forthcoming? strangely it mentions ios - however here we use macs and having to run a vm to use desktop is going to be quite a pain frankly. when is dropbox being retired?

    2 votes
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    5 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thanks for your suggestion. Offering Mac support for our Click & Drop Desktop application is currently in the late stages of development, but we can’t offer a date of completion just yet. We apologise for the delay, and we will post further updates as soon as we are available.

  8. Please explain your "Dropbox integration replacement" plan

    I see there's a new notification message entitled 'Dropbox integration replacement'. What is the rationale behind this and the longer term plan for Dropbox integration? We currently have our online shop integrated from the server backend via dropbox to click & drop. On the whole, this has worked reliably for the last year and provides a seamless two way interface allowing tracking information to be populated back into the orders. This can all be controlled from a web browser across multiple platforms, be it Windows, Linux or smartphones. If the plan is to phase out dropbox support and enforce a…

    3 votes
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    4 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  9. 6.23 update is causing import error for redundant Safeplace info

    This update now rejects orders where text is entered for 'Safeplace' for CRL24. This seems to be a bi-product of blocking this information for SD orders, but instead of simply not using the field data (as was the case previously) the import is now completely rejecting the order. Can this not be revised so that Safeplace text is used on products for which it is elligible and ignored for those it is not?

    1 vote
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  10. Import Customer Comments

    From Ebay and Bluepark integration PLEASE can you import customer comments into the customer delivery instruction box please ?

    I'll often have notes re delivery or certain products in there and by time we as we now process and ship through click and drop, are 95% of the time missing any messages left and then getting very irrate customers to deal with

    Thanks for your consideration

    1 vote
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  11. 1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  12. Split into batches in the import file

    We import a large number of orders to Click and Drop daily but we keep having to split the import file into smaller import files to create different batches and then import them into click and drop a batch at a time. We would like to be able to import one file and and specifiy each batch in the file so that we can split the batches in the import file itself. Such as batch A, B, C, D, E and so on and be able to assign different planned dates for each batch so that we can do it…

    1 vote
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  13. Desktop not polling drive

    Anyone else finding that the click and drop desktop app has started being very unfriendly

    We find it just sits there and forgets to "poll" the designated drive for hours somethimes, then it kicks in.

    Sometimes if we close it down and restart it works, sometimes not

    So wonder if it is actually the RM API thatis not responding

    1 vote
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  14. Option to specify the folder labels are uploaded to on Dropbox

    Currently label files are uploaded to a folder with a 'random' name in Dropbox, meaning auto collection is impossible. If we could specify the folder labels are put into then we would be able to automatically download them and integrate them into our systems for printing via our own admin consoles.
    I do understand the folder naming convention. Year, month, day, hour these are all predicteble. Minute is mostly predictable. But we have no way of knowing second and fraction of a second, giving the folder a random name from our perspective.
    If we could specify a folder eg "/Results/Labels/"…

    3 votes
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    4 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  15. Have Click & Drop Detect duplicates before printing

    When importing occasionally we have import or printing problems and no label comes out. We'll import again and a label will come out but then we'll notice shipments were made for both attempts.

    Click & Drop should really see that there is already an unmanifested order with the same reference and details and not create a new label. Or at least have this as an option. We probably spend a fortune in duplicate labels that we don't catch in this situation.

    2 votes
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  16. Simply work!!!

    Cannot import or see new orders from ebay! Yes, it's integrated. Yes, it's updated. Yes, it's been connected properly. Why doesn't the integration work? I have had occasions when it has worked months ago, but it simply doesn't communicate with ebay now and doesn't show new orders. This is literally is a useless service to me.

    2 votes
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  17. Multiple order tags

    The new tag functionality within Click & Drop is great, however often our store tags customers with multiple tags e.g. VIP, FOC, Influencer

    Importing these multiple tags and having the ability to sort would be helpful.

    1 vote
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  18. Option to print error message

    When importing a file and discovering an error it would be good if Click & Drop printed a label with an error. This would make things a lot easier than waiting to see if it has worked or not we'd know soon as the label comes out that there is an error. Not only that but the error would let us know what is wrong without fishing through the imports to find the import we did (We have several users importing at the same time.)

    1 vote
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  19. Please simplify the 'File Upload' process

    I would imagine that most business users import orders continually throughout the day.

    This process is simple enough, but needs streamlining for efficiency.

    At present it consists of numerous steps, most of which could be automated:

    Step 1 - Upload a File. Simple.
    Step 2 - Import Settings. How often do you change these before uploading your file..? Probably rarely, if ever.
    Step 3 - Once you've mapped, you don't need to see this again. Yet it shows you every time...
    Step 4 - Click Import Orders to upload - this button is always off the screen as it's at…

    3 votes
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    3 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  20. Adding a Package size to orderes ready for dispatch

    under the open orders page can a tab along the grey bar be added for package size E.g Letter , large letter or parcel, this would be a rely helpful addition to check for any errors prior to hitting the manifest button

    7 votes
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