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  1. saved customer details to be re-used (to be able to create order from saved orders)

    at the moment if i want to create an order i have to use all the details from scrach, even for returned customer or send a replacement to the customer, why we are not able to create new order from saved orders to same us time and hassles

    1 vote
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    4 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  2. Make "full Name" able to be one name.

    If customers Full Name is one name it doesn't work.

    For some reason this field demands that their be two separate words in the box. I don't see why this matters. If i'm stating this field is the full name then it is. checking if there are two names in the field seems like unnecessary validation.

    You'd be surprised how many customers either only have one name (Different cultures) or only imput one name, at the moment these are all erroring and I'm having to go back in and edit them so the name will be "mohammed ." instead of…

    11 votes
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  3. Full Name

    Why is the first name/last name/full name so unnecessarily complex? I have to import 10,000 orders, some of which the customer has used their 1st name, some have included titles, some have put nicknames and extra info. This should surely just be imported as a plain text field (as per the OBA) instead of trying to split into title/first name/last name and causing loads of import errors? I've had to work around this by making their full name their 1st name and having a generic word as their last name - which is ridiculous.

    4 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  4. Please

    Please add Japan and Mexico countries to Click&Drop Settings / Integrations,to import all orders from them to Click and Drop .Thanks

    2 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  5. Sort orders by service (large letter or parcel)

    It would be great if we could sort imported order by service having the option to pick large letter or parcel before these are manifested.

    5 votes
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  6. 21 votes
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    under review  ·  6 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  7. Still no BFPO post??

    Is there still no way to BFPO post? I cannot find it either in CnD or via dropbox!! DMO has it

    Why is Royal Mail not supporting our forces?

    3 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  8. Make this work as it should. NAME

    Some customers simply use one name. Why are orders not being imported?

    Change that

    7 votes
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  9. trading

    Allow csv import of Trading Name to print he correct return address. This would be one column in the csv file to identify the Trading Name as registered in Settings.

    2 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  10. Shipping Name two words

    The shipping name currently requires 2 words. Sales orders imported from various channels means that we have no control over customer data input. Many people input a single word such as a company name - so the import wont work. Please can you resolve this to make it not a requirement to have 2 words

    7 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  11. Incorrect/Imcomplete addresses

    We've been testing Click and Drop to see how it works within our operations. We dispatch over 100 orders a day currently using Royal Mail DMO. Whilst testing we've found click and drop does not recognise incorrect or incomplete addresses, we use a CSV export of orders from Sage and would be importing to click and drop, can click and drop be trained to recognise incomplete and incorrect addresses like DMO currently does?

    6 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow Printed Papers parcels up to 5kg (international parcels) to be imported to Click & Drop using CSV files.

    As a bookshop regularly sending parcels over 2kg overseas, we find it incredibly frustrating that the import via CSV does not do this already. In our opinion, the functionality of Click & Drop is nowhere near as good as that offered by DMO. Having to create a manual label for each international parcel over 2kg is a huge waste of time for us.

    3 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  13. Alias mapping for parcel and large letter formats

    Alias mapping for parcel and large letter formats, so we can import different values which will then be mapped to a package type. This saves us on development work to change letter codes to the new "Parcel" "Large Letter" requirements.

    4 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  14. Make surname optional

    It took us sometime to fully integrate with C&D but finally it's done. The problem is that some customers simply use name and no surname. In this case the order importing will fail. Any way around this?

    Why are both the name and surname mandatory?Surely I can buy stuff online using simply the name.

    4 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  15. Customer delivery instructions - needs to be on the orders page

    When order are imported from Ebay they now include any customer messages. Great. BUT you have to click in to the order to see it. If we are shipping 50 Large letters we are not going to click through each one to see if there is a message

    There needs to be an indication on the main orders page to show there is a message. Perhaps a column that says "Order message" and it just has a yes or no so that we know to click through

    13 votes
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    under review  ·  5 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  16. Option to use grams instead of Kg

    Some systems can only export weight in grams and would be good that we could have the option to use either grams or Kg.

    8 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  17. The system does not check that the Postcode matches the first line of the address to avoid losted parcel caused by typos

    Really important - now that our address file is being imported in there is no check to match postcodes and addresses match which is caused through typing errors - needs urgent attention

    31 votes
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    5 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you all for your suggestions. We recognise the importance of this, and we are planning to include it in a future release. Unfortunately, we are not yet able to offer a time for when this will be completed.

  18. enable a tick box to send delivery emails to customers when importing orders in bulk.

    When orders are bulk imported, with the postage pre-coded and automatically applied, there is no option to send a delivery email/text to customers, without doing this manually on every order.

    5 votes
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    3 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  Admin responded

    Hi,

    Thank you for your suggestion. The ability to mark an order as requiring one of the extra options (such as email and SMS notifications) is planned into the Development calendar for early 2018.

    We will keep you updated as we have more information.

    Regards
    The Click & Drop Team

  19. Include more detailed product information on packing slips so we can use it without cross referencing with our own for each order

    Most of the orders we receive are personalised therefore in order to make the Royal Mail packing slip that includes the postage label usable, we would need more product information included to allow us to make the product to the customers requirements. All the details would be available on market place sites or our own site however currently the Click and Drop packing slip/postage label only pulls in top line info on the product, meaning to use it we would need to refer to the invoice from the original order. To print both and then match the Click and Drop…

    3 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  20. Syncing Click and Drop to eBay (Royal Mail parcels only)

    When importing orders from eBay to Click and Drop it imports all the orders however we also use other carriers. Can we have an option to choose what we import into click and drop so its only importing the Royal Mail parcels.

    3 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
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