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  1. I could not find a CSV template for upload

    I spend some time to search for a CSV template for upload so we do not need to adjust the columns after upload, it will by much easier to make the adjustments on excel rather than on click&drop. I was expecting a link on the "Order import" for the format.

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  2. Failure to reconnect to Dropbox if you rebuild your Dropbox Integration

    If a customer sets up Dropbox integration and then deletes the integration in C&D and also in the Dropbox connected apps page - ie clears the previous integration totally in C&D and in Dropbox.

    If you now try and re setup the integration to the same dropbox account - the integration builds, it asks as normal to allow access to dropbox and the Apps-Click and Drop folders are created in dropbox, however if you then place a folder in the Click and Drop folder in dropbox - the Click and Drop system ignores the file.

    I have re-created the above…

    2 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  3. Address Check

    The DMO would address check and this is essential for us as we import addresses in to the system via CSV files. Without this we would have to manually check a mailshot campaign which could be 3000+ addresses and that simply isn't going to happen. Address check is needed.

    6 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  4. Allow multi-box on import

    With DMO if we were sending two boxes out on one order number we had a "number of items" field.
    This was useful for tracking as we send the customer one tracking email with the tracking number and the number of items.
    All the couriers allow multi-box consignments and you can see how many boxes are delivered.

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  5. Enhancement Signature Import

    Why why why is the Signature Enhancement option not available on C&D Imports?? Previous threads have this feature as planned , and that was 3 months ago!
    Why why why has this not been done? We are using DMO specifically for this feature which makes no sense.

    Since changing to C&D from DMO last month we have encountered many issues and missing features that quite frankly make no sense at all.
    From reading the posts and my own conclusions, C&D currently is not fit for purpose and cannot replace DMO in its current state. Also today 14/3/18 C&D is down…

    4 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  6. On Demand Imports

    Would be great if click & drop would automatically import and process/print label as on demand DMO does at the moment.
    Too many clicks/various screens required to get to the end result at present.

    8 votes
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  7. Orders with 'The Netherlands' country appearing as 'Unrecognised'

    When importing orders where the country is 'The Netherlands' click and drop shows it as 'Unrecognised'

    Assume this is because click an drop calls it 'Netherlands'

    Simple fix is to map 'The Netherlands' to 'Netherlands'

    This happens with manual imports and Direct imports from Etsy or other platforms.

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow us to add additional parcels to the same order as with DMO

    Please allow us to add additional parcels to the same order as you could with DMO. Many of the products that I sell need to be shipped as two separate parcels (due to size and weight) meaning that I have to manually create a new order as well as having an order being produced from the market place. Also if a customer orders 2 items please don't automatically combine into one parcel as the total weight & size of the parcel would be too big for Royal Mail, so again having to manually create a new order.

    9 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  9. Make surname optional

    It took us sometime to fully integrate with C&D but finally it's done. The problem is that some customers simply use name and no surname. In this case the order importing will fail. Any way around this?

    Why are both the name and surname mandatory?Surely I can buy stuff online using simply the name.

    3 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  10. “One order”

    Tried many times to import my orders from spread sheet , however it only seems to pull the 1st row of data and creates only one order ? Driving me mad have 50 orders .

    1 vote
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  11. company field

    Where is the Company Name field to map to? Apparently this is in development but surely this is a feature which is a requirement on the address label?

    2 votes
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  12. Blacklist Products

    Does anyone have a solution to easily removing or dealing with orders that need to be processed for different carriers?
    Could blacklisting a product for import be a solution?

    Regards Stuart

    2 votes
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  13. BUG REPORT! Etsy Orders with an apostrophe are imported as HTML code "'" instead of characters

    BUG REPORT! Etsy Orders with an apostrophe are imported as HTML code "'" instead of characters

    May happen on other accounts but I am only aware of this error on Etsy Imports.

    For example:
    "O'CALLAGHAN'S" was imported as "O'CALLAGHAN'S"

    1 vote
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  14. Use the postcodes in the csv inport file to determine the post town when using Dropbox

    There is a setting within the existing DMO system that says 'Use the postcodes in the batch file to determine the post town' and this would be good if it was also included in Click and Drop when importing address info for auto print

    8 votes
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  15. Needs Improvements For click and Drop

    - SKU string needs to be more then 40 Characters
    - Customer Ref needs to be more then 40 Characters.
    - Remove CSV import. (Current only 2000 Rows )
    -Whole Imported Batch needs to be in one batch.
    - Manifesto Takes too long for more then 1000 items.
    - why click and drop integration does not import service type itself. We have to apply service.
    - Create more orderlines on the label. Normally if someone has made multipuchase in one transaction then it prints only 3 orderlines and for more then 3 items it prints “See More”. Rather doing this…

    2 votes
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  16. Saturday Delivery Option on DropBox

    Any update on the Saturday delivery option being able to be opted for via file/dropbox upload. We are being sent letters and being called by Royal Mail to swap to the new click drop service by March, however until this is an option I can't see how we can. Is there a time frame for this to be implemented. Many thanks.

    3 votes
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  17. Single Dropbox account across multiple stores

    C&D registration must be done separately for each store we have as each store has to have it's own PLN, we do get that, however, is it possible to use same Dropbox account across all stores (in total 8)

    I can imagine this working like having separate folders for each store within "Click & Drop" folder in Dropbox.

    Does RoyalMail - Dropbox integration supports such setup?

    2 votes
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  18. On Import for Specials, Package size should be ignored

    Why is Special delivery looking at the package size field? It should ignore the field as not applicable - our imports have been failing to "Postage applied" if package size field is empty and failing completely if there is some text in the package field - the error is "The package size ' X ' mapped under header 'OrderPackageSize' is not supported by Royal Mail for international orders"

    Special delivery is not international!

    Work around is to put "Parcel" in field, but it shouldn't be necessary.

    2 votes
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  19. do not require two names

    Importing an order fails when only one name is given by the customer.

    It also affects addresses written in the 'upside down' method such as Japanese where the zip code is put on the name line. Currently having to split the Japanese zip code in two just to make it work with C&D.

    No reason for two names so please get rid of this requirement!

    7 votes
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  20. Use Department References with orders of different weights

    Currently, it is only possible to set the department reference while applying postage.

    If a batch of orders is imported, and the product code and weight are defined in the CSV, it is not possible to select a department reference for the import, because postage is immediately applied.

    It is possible to apply postage to a batch of orders, but all of the orders must weigh the same, and must be shipped using the same method. If you ship a lot of things with different weights and shipping methods - as most stores do - this makes it impossible to…

    2 votes
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