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  1. Allow order quantities which are decimals

    I use Magento and sometimes we sell lengths of piping, so a customer can choose from us to buy 12.5 meters of PVC pipe.
    Click & Drop doesn't let these orders download in if the quantity isn't whole number.

    Can this be fixed soon please?

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow the import of parcel type 'Documents' just like 'Letter', 'Large Letter' and 'Parcel'

    At the moment C&D can import 'Letter', 'Large Letter' and 'Parcel' formats but not 'Document'. This means we have to manually create our labels through C&D if they are over 2kg.

    Please develop this feature - it was present in DMO.

    2 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  3. BATCH Processing CSV

    Used to USe DMO to Import Batch TRacked returns where the label would print witha Unique code given by the customer in the CSV File. have been told only way to batch printis to go to settings and do it that way but they isnt helpful.

    need to be able to printed Tracked returns with unique codes on for customers use

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  4. CN22s - Please could you provide an update...

    Please could you give us a more accurate idea of when you expect to role out the update so that all fields in the CN22 will be populated. Many companies like ourselves have been urged for months by Royal Mail to spend the considerable time and money to ensure that our own sites and systems import all necessary information to populate the CN22 fields in readiness for the new electronic customs data requirements. We have done our bit, when will you be completing yours please?

    13 votes
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow reference fields on the same file upload to be labelled the same and not dissapear.

    We often and im sure other companies do send out a bulk of the same item but to different addresses so would have the same reference. Instead with click and drop if you have several references the same it will only upload one of the orders on the file and the others just dis-appear. Can this please be sorted as it causes more work and lost orders in system.

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  6. post town not capitalised

    Why does CnD not capitalise the post town if imported lower case?

    1 vote
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  7. Allow more than 1 item to be shipped on the same order

    We import our orders on a CSV into C&D and sometimes we have to split orders into multiple parcels. When I adjust the number of items on the CSV to more than 1, it still only imports and prints the one postage label per order. The helpdesk also confirmed that this is the case and we have had to try and find a work round. Why even have the 'items' column if we cant enter more than 1!?

    1 vote
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  8. NEW Service Enhancement Fields - Signature field needs to ignored on SD service codes

    Special Delivery automatically requires a signature, it is not an 'enhancement'. At the moment via Dropbox on demand we are having to add 'Signature' as an enhancement on our upload files to get SD labels to print.

    Services that include Signature as standard just need to ignore the content of this field. It's not a biggie, but a bit of snagging that it makes sense to fix on next release.

    The alternative is that everyone else has to write a script to add Signature every time a Special Delivery service code is selected.

    3 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow for multiple saved mapping formats

    With multiple sources for our orders to come in from, we end up with a variety of different spreadsheets to import. Currently, Click & Drop only remembers the mapping of the last import, which means we either have to keep updating it, or manually manipulate our data to match one specific format.

    It would be great if we could 'save' a format so that we end up having a list that we can match to each import. It would save a lot of messing about with the info and make things much more simple.

    1 vote
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  10. ...fix the documentation of country/iso code for "Northern Cyprus"

    The page:
    https://help.parcel.royalmail.com/hc/en-gb/articles/360000532113-Which-countries-and-ISO-codes-are-supported-
    lists "NORTHERN CYPRUS" as the required country field for the Turkish Republic of Northern Cyprus, but the actual field value needs to be "REPUBLIC OF NORTHERN CYPRUS". The value as listed generates an import error.

    1 vote
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  11. Make all characters uppercase

    Like DMO, it would be really helpful if the system automatically converted all characters to Uppercase. We’ve given up going through every name and address trying to correct this... Click & Drop is incredibly time consuming and for a small business, time is money.

    6 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  12. Please return error message in result file upon import failure

    In DMO, if an import file failed due to invalid format or service not allowed for destination country or invalid postcode, it returned an error message which our in-house system displayed. This does not happen in Click and Drop which represents a loss of functionality. We can still login to view the error message but it's more hassle.

    To fix this problem, simply include the error message and any other info about it in the file that ends up in the Archive/Errors folder. Then our sytem will be able to fish it out and display it.

    11 votes
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  13. Automatic imports please

    I haven't had an import of orders since April. Can anyone advise please?

    Many thanks,

    Helena

    1 vote
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  14. Stop with the "agile" Fail Fast, Fail Often software methodology... You are driving customers away.

    Can you just...
    Stop.
    Get everyone back onto DMO etc.
    Reset the s/w project & document what you are going to do & how customer systems will interact with it (for ALL features).
    Code, test and stress test the new system internally at length.
    Then release it to those that want to use it, with a carrot of reduced prices, reduced time to produce postage, better system security & other advantages and WITHOUT the stick of canning the DMO system. (no more "you must move NOW!")
    Without it, you will see a bleed of customers trying and moving to other…

    3 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  15. Same Drop Box, Multiple Users

    We have one drop box account used across multiple computers. This allows for multiple people to dispatch at the same time.

    When the orders are imported the from the Dropbox Click and Drop appears to select at random a users to associate the dispatch to.

    1 vote
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  16. I could not find a CSV template for upload

    I spend some time to search for a CSV template for upload so we do not need to adjust the columns after upload, it will by much easier to make the adjustments on excel rather than on click&drop. I was expecting a link on the "Order import" for the format.

    1 vote
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  17. Failure to reconnect to Dropbox if you rebuild your Dropbox Integration

    If a customer sets up Dropbox integration and then deletes the integration in C&D and also in the Dropbox connected apps page - ie clears the previous integration totally in C&D and in Dropbox.

    If you now try and re setup the integration to the same dropbox account - the integration builds, it asks as normal to allow access to dropbox and the Apps-Click and Drop folders are created in dropbox, however if you then place a folder in the Click and Drop folder in dropbox - the Click and Drop system ignores the file.

    I have re-created the above…

    2 votes
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  18. Address Check

    The DMO would address check and this is essential for us as we import addresses in to the system via CSV files. Without this we would have to manually check a mailshot campaign which could be 3000+ addresses and that simply isn't going to happen. Address check is needed.

    6 votes
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  19. Allow multi-box on import

    With DMO if we were sending two boxes out on one order number we had a "number of items" field.
    This was useful for tracking as we send the customer one tracking email with the tracking number and the number of items.
    All the couriers allow multi-box consignments and you can see how many boxes are delivered.

    1 vote
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  20. Enhancement Signature Import

    Why why why is the Signature Enhancement option not available on C&D Imports?? Previous threads have this feature as planned , and that was 3 months ago!
    Why why why has this not been done? We are using DMO specifically for this feature which makes no sense.

    Since changing to C&D from DMO last month we have encountered many issues and missing features that quite frankly make no sense at all.
    From reading the posts and my own conclusions, C&D currently is not fit for purpose and cannot replace DMO in its current state. Also today 14/3/18 C&D is down…

    4 votes
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