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  1. ...fix the documentation of country/iso code for "Northern Cyprus"

    The page:
    https://help.parcel.royalmail.com/hc/en-gb/articles/360000532113-Which-countries-and-ISO-codes-are-supported-
    lists "NORTHERN CYPRUS" as the required country field for the Turkish Republic of Northern Cyprus, but the actual field value needs to be "REPUBLIC OF NORTHERN CYPRUS". The value as listed generates an import error.

    1 vote
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  2. Make all characters uppercase

    Like DMO, it would be really helpful if the system automatically converted all characters to Uppercase. We’ve given up going through every name and address trying to correct this... Click & Drop is incredibly time consuming and for a small business, time is money.

    6 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  3. Please return error message in result file upon import failure

    In DMO, if an import file failed due to invalid format or service not allowed for destination country or invalid postcode, it returned an error message which our in-house system displayed. This does not happen in Click and Drop which represents a loss of functionality. We can still login to view the error message but it's more hassle.

    To fix this problem, simply include the error message and any other info about it in the file that ends up in the Archive/Errors folder. Then our sytem will be able to fish it out and display it.

    11 votes
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  4. Automatic imports please

    I haven't had an import of orders since April. Can anyone advise please?

    Many thanks,

    Helena

    1 vote
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  5. Stop with the "agile" Fail Fast, Fail Often software methodology... You are driving customers away.

    Can you just...
    Stop.
    Get everyone back onto DMO etc.
    Reset the s/w project & document what you are going to do & how customer systems will interact with it (for ALL features).
    Code, test and stress test the new system internally at length.
    Then release it to those that want to use it, with a carrot of reduced prices, reduced time to produce postage, better system security & other advantages and WITHOUT the stick of canning the DMO system. (no more "you must move NOW!")
    Without it, you will see a bleed of customers trying and moving to other…

    3 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  6. Same Drop Box, Multiple Users

    We have one drop box account used across multiple computers. This allows for multiple people to dispatch at the same time.

    When the orders are imported the from the Dropbox Click and Drop appears to select at random a users to associate the dispatch to.

    1 vote
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  7. I could not find a CSV template for upload

    I spend some time to search for a CSV template for upload so we do not need to adjust the columns after upload, it will by much easier to make the adjustments on excel rather than on click&drop. I was expecting a link on the "Order import" for the format.

    1 vote
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  8. Failure to reconnect to Dropbox if you rebuild your Dropbox Integration

    If a customer sets up Dropbox integration and then deletes the integration in C&D and also in the Dropbox connected apps page - ie clears the previous integration totally in C&D and in Dropbox.

    If you now try and re setup the integration to the same dropbox account - the integration builds, it asks as normal to allow access to dropbox and the Apps-Click and Drop folders are created in dropbox, however if you then place a folder in the Click and Drop folder in dropbox - the Click and Drop system ignores the file.

    I have re-created the above…

    2 votes
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  9. Address Check

    The DMO would address check and this is essential for us as we import addresses in to the system via CSV files. Without this we would have to manually check a mailshot campaign which could be 3000+ addresses and that simply isn't going to happen. Address check is needed.

    6 votes
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  10. Allow multi-box on import

    With DMO if we were sending two boxes out on one order number we had a "number of items" field.
    This was useful for tracking as we send the customer one tracking email with the tracking number and the number of items.
    All the couriers allow multi-box consignments and you can see how many boxes are delivered.

    1 vote
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  11. Enhancement Signature Import

    Why why why is the Signature Enhancement option not available on C&D Imports?? Previous threads have this feature as planned , and that was 3 months ago!
    Why why why has this not been done? We are using DMO specifically for this feature which makes no sense.

    Since changing to C&D from DMO last month we have encountered many issues and missing features that quite frankly make no sense at all.
    From reading the posts and my own conclusions, C&D currently is not fit for purpose and cannot replace DMO in its current state. Also today 14/3/18 C&D is down…

    4 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  12. On Demand Imports

    Would be great if click & drop would automatically import and process/print label as on demand DMO does at the moment.
    Too many clicks/various screens required to get to the end result at present.

    8 votes
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  13. Orders with 'The Netherlands' country appearing as 'Unrecognised'

    When importing orders where the country is 'The Netherlands' click and drop shows it as 'Unrecognised'

    Assume this is because click an drop calls it 'Netherlands'

    Simple fix is to map 'The Netherlands' to 'Netherlands'

    This happens with manual imports and Direct imports from Etsy or other platforms.

    1 vote
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  14. Allow us to add additional parcels to the same order as with DMO

    Please allow us to add additional parcels to the same order as you could with DMO. Many of the products that I sell need to be shipped as two separate parcels (due to size and weight) meaning that I have to manually create a new order as well as having an order being produced from the market place. Also if a customer orders 2 items please don't automatically combine into one parcel as the total weight & size of the parcel would be too big for Royal Mail, so again having to manually create a new order.

    9 votes
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  15. “One order”

    Tried many times to import my orders from spread sheet , however it only seems to pull the 1st row of data and creates only one order ? Driving me mad have 50 orders .

    1 vote
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  16. company field

    Where is the Company Name field to map to? Apparently this is in development but surely this is a feature which is a requirement on the address label?

    2 votes
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  17. Blacklist Products

    Does anyone have a solution to easily removing or dealing with orders that need to be processed for different carriers?
    Could blacklisting a product for import be a solution?

    Regards Stuart

    2 votes
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  18. BUG REPORT! Etsy Orders with an apostrophe are imported as HTML code "'" instead of characters

    BUG REPORT! Etsy Orders with an apostrophe are imported as HTML code "'" instead of characters

    May happen on other accounts but I am only aware of this error on Etsy Imports.

    For example:
    "O'CALLAGHAN'S" was imported as "O'CALLAGHAN'S"

    1 vote
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  19. Use the postcodes in the csv inport file to determine the post town when using Dropbox

    There is a setting within the existing DMO system that says 'Use the postcodes in the batch file to determine the post town' and this would be good if it was also included in Click and Drop when importing address info for auto print

    8 votes
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  20. Needs Improvements For click and Drop


    • SKU string needs to be more then 40 Characters

    • Customer Ref needs to be more then 40 Characters.

    • Remove CSV import. (Current only 2000 Rows )
      -Whole Imported Batch needs to be in one batch.

    • Manifesto Takes too long for more then 1000 items.

    • why click and drop integration does not import service type itself. We have to apply service.

    • Create more orderlines on the label. Normally if someone has made multipuchase in one transaction then it prints only 3 orderlines and for more then 3 items it prints “See More”. Rather doing this please print rest of following order…

    2 votes
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