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  1. Saturday Delivery Option on DropBox

    Any update on the Saturday delivery option being able to be opted for via file/dropbox upload. We are being sent letters and being called by Royal Mail to swap to the new click drop service by March, however until this is an option I can't see how we can. Is there a time frame for this to be implemented. Many thanks.

    3 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  2. Single Dropbox account across multiple stores

    C&D registration must be done separately for each store we have as each store has to have it's own PLN, we do get that, however, is it possible to use same Dropbox account across all stores (in total 8)

    I can imagine this working like having separate folders for each store within "Click & Drop" folder in Dropbox.

    Does RoyalMail - Dropbox integration supports such setup?

    2 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  3. On Import for Specials, Package size should be ignored

    Why is Special delivery looking at the package size field? It should ignore the field as not applicable - our imports have been failing to "Postage applied" if package size field is empty and failing completely if there is some text in the package field - the error is "The package size ' X ' mapped under header 'OrderPackageSize' is not supported by Royal Mail for international orders"

    Special delivery is not international!

    Work around is to put "Parcel" in field, but it shouldn't be necessary.

    2 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  4. do not require two names

    Importing an order fails when only one name is given by the customer.

    It also affects addresses written in the 'upside down' method such as Japanese where the zip code is put on the name line. Currently having to split the Japanese zip code in two just to make it work with C&D.

    No reason for two names so please get rid of this requirement!

    7 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  5. Use Department References with orders of different weights

    Currently, it is only possible to set the department reference while applying postage.

    If a batch of orders is imported, and the product code and weight are defined in the CSV, it is not possible to select a department reference for the import, because postage is immediately applied.

    It is possible to apply postage to a batch of orders, but all of the orders must weigh the same, and must be shipped using the same method. If you ship a lot of things with different weights and shipping methods - as most stores do - this makes it impossible to…

    2 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  6. On Demand - Include a field mapping option to dynamically select the return address

    It would be good to Include a field mapping option to dynamically select the return address (using the nickname saved with the return addresses in settings) which can be used on a per order basis when generating CSV files for import

    3 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  7. Pull Item specifics for Etsy Orders

    Non of my etsy orders are pulling down sizes such as S M Large XL Extra and any other item specifics that already work with amazon and ebay intergration. Each order is being checked manually.

    2 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  8. Include Personilised information from NotOnTheHighStreet on the click and drop dispatch notes

    Could the personalised information from NotOnTheHighStreet be included on the click and drop dispatch note.

    2 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  9. Order Placed Date/Time Field, when importing orders CSV

    When importing orders by CSV, Click and Drop assumes that the order in question was placed that same day at the specific time of importing orders.

    When importing CSV there should be a field for "Order Placed" - a date / time field so that click and drop can arrange the orders acording to when orders were placed. Reporting would aslo become more accurate.

    4 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  10. Locked import file from IE11

    I have come across a problem that only appears if i use IE11 for click & drop. After i import a CSV file, the file is not able to be deleted, it loses its owner and i either have to reboot or wait some time before the file can be overwritten/deleted.
    The same problem doesn't show itself if i use Chrome

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  11. Fix overnight eBay imports

    A lot of my orders come in during the evening and early hours of the morning as I have a lot of international customers.

    Up until now C&D pulled these from eBay no matter what time of day.

    Since the new updates however things seem to come until a grinding halt from about 11pm until 7 to 8am the following morning!

    Because of the nature of what I sell, I tend to prepare orders and make stock up until around 3-4am, and then get up and start processing orders at around 1pm ready to drop off at the post office…

    2 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  13. Make Import Addresses Work Properly

    Make the import addresses work properly. The PDF here https://www.royalmail.com/sites/default/files/How%20to%20export%20your%20Online%20Postage%20address%20book%20and%20import%20it%20into%20Click%20and%20Drop.pdf
    describes a method but it doesn't work. The screens grabs are not up-to-date for a start, but at the end having gone through it perfectly, my address book is still empty.

    2 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  14. Need the option to only print the non UK label for ebay shipping

    Need the option to only print the non UK label for ebay shipping. Could also do with button import the ebay orders like the old system. as it doesnt always imports the new orders but has already imported completed orders

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  15. Zip code top line causes error for countries such as Japan

    The system currently tries to split the top line into first and last names, even when the Combined option is chosen. For countries where the top line of the address is the zip code eg Japan, the zip should not be split. This causes a system error. The system should be made more flexible to allow for this.

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  16. CSV upload options similar DMO

    Just Like in DMO once the columns has been filled with service type, service format and enhancements. so we can select the columns in the click and drop (from drop down menu) and all services will be select as they been configured in the CSV columns and ready for labels PDF. Currently click and drop is not doing this function for DMO comers.

    15 votes
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    3 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  17. Enable SMS/email messages by default for imported Tracked orders

    When I import Tracked orders with all fields populated (weight, service code, packet size, email, phone, etc) they go straight to 'ready to print' as they should, BUT the option to send Email and/or SMS to customer is not enabled, even though it is free on this service. I have to unapply the postage, then re-apply it, and every order becomes a different batch when manifesting. Why not simply enable the messages if the phone and/or email is part of the import for that order?

    15 votes
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    4 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  18. channel column edit

    Please allow us to put the trading name in the channel column, or assign a different logo to each trading name.

    We manually input all orders at the moment so the the channel column is redundant. We have 3 different sections within our business and would like to see at a glance which orders are for each section.

    The address book reference has a different start for each section but that is not shown in the orders list either.

    2 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  19. Actinic e-Commerce Integration

    The ability to be able to download orders and mark orders as dispatch for Actinic e-Commerce merchants!

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  20. Intergrate with EKMPOWERSHOP

    It would be great if this could be integrated too as currently have to manually create orders

    5 votes
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
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