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  1. Give printable instructions with the manifest for untrained staff

    Often staff don't know what to do with click and drop, it would be useful to have an optional instruction sheet to print with the manifest so that the staff know what to do with it. Places like spar seem to be getting new staff in all the time that don't know how to handle click and drop. Like one bloke was there for ages sticking new tracking numbers on everything because the system wasn't recognising them. Surely it's more simple than that.

    1 vote
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  2. I've just used your 'beta' service and it really isn't as good as the old. The old system sent the tracking number if sent recorded. The onl

    I've just used your 'beta' service and it really isn't as good as the old. The old system sent the tracking number if sent recorded. The only place i've seen it now is on the label attached to the parcel. If it gets lost how are we suppose to claim without a tracking number in confirmation. Also on the old system, the certificate of posting and the label wasn't printed onto separate pieces of paper. The new 'beta' system prints onto both. Whilst i can see a saving in paper it was much better to have them on separate pages…

    2 votes
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  3. Remove postage cost from total order value on Custom Declaration label

    I just noticed with the latest Click&Drop update, the postage cost paid by the customer gets added to the total order value on the Customs Declaration label.
    I don't think that's correct, if the customer has to pay import fees these should be applied only to the value of the items purchased.

    32 votes
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  4. You need to train your staff at Holmfirth delivery office re Click and Drop because they had no idea what to do with it.

    Staff at Holmfirth delivery office had no idea what to do with a parcel I gave them for Click and Drop delivery. They did not give me a certificate of posting so I'm now concerned that if there is a problem I won't be able to make a compensation claim. Very worrying. Really starting to lose faith in the service at Royal Mail

    2 votes
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  5. Click and Drop Royalmail "Pay by Paypal" button causes browser to hang!

    Click and Drop Royalmail "Pay by Paypal" button causes browser to hang!

    Would be better if the Paypal popup actually popped up in a NEW TAB or NEW WINDOW rather than intergrated in the existing page as thats whats causing the hang on Firefox.

    3 votes
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    2 comments  ·  News from Click & Drop Support  ·  Flag idea as inappropriate…  ·  Admin →
  6. Create a plug in for importing of email address & telephone numbers from Woocommerce into Click & Drop

    Integration with Woo Commerce is great, however it is not importing the customers telephone and email address into Click and Drop so I am having to input them all. Contacted customer support who were no use, said it comes from the billing address. The info is in the billing address and is not importing!
    Has anyone else managed to do this?
    Thanks

    2 votes
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  7. Post a notice when you're going offline (or send out an email to registered users)

    I get back from work and have post to get ready late in the evening as this is the only time I can do this (the whole purpose of click and drop to do this out of hours I would think) and after only using this for 2 weeks it's gone down before midnight a few times. If I knew it was going to go down soon for maintenance, I'd try and get the postage ready sooner. Having said that it's too early to be taking it offline so often as it's proving inconvenient and time consuming with wasted time…

    1 vote
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  8. Emergency Process

    The awful Click and Drop solution keeps going down, leaving us and many other businesses unable to dispatch parcels and disappointing customers. Nobody at the RM answers the phone and the chat system goes offline when it happens, which in itself is really unhelpful. I've been give a form by my Account Manager, to complete when this happens. It's a pathetic 'emergency procedures' form with no instructions etc. The collection officers don't know about it. RM needs to get a proper emergency process in place, which can be used when C&D goes down, and then tell customers about it, train…

    9 votes
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  9. Website has link showing post office will take tracked item but it doesn't!

    First time I used this service this morning to try and save time and it has cost me greatly. Website shows my local post office as the place to drop off a tracked item but when I got there they couldn't take it and have no idea where I could take it to. So now I have lost money and have had to use a courier company. The refund service will cost me a stamp and I will have to wait 21 days! The link is obviously incorrect on the website and this is misleading. I won't be using this…

    3 votes
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  10. We suggest you take to the post office

    Yesterday was terrible. No orders got shipped because we couldn't print any labels from click n drop. This morning had a message on the system. Basically, sorry, take your parcels to the post office. Not helpful. We have fully embraced Click n Drop, which now leaves us vulnerable. There is no procedure for just printing address labels so we can apply postage at the post office. Are we supposed to hand write our labels? I haven't had to do that since the twentieth century.
    I accept that occasionally there may be a glitch in the system. But,
    Please Please Please…

    3 votes
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  11. This portal old closing down on 1st March 2018 -I use & prefare this - I request please do ot close it: Do not like new c&d?

    Royal mail message: This portal old closing down on 1st March 2018:........I use & prefare this older portal - I request please do not close it on 1st march.... I like & use the download for Ebay orders it is quicker & easier for me & many others I spoke too: .... Do not like new c&d portal........ I do not do CVS files - I do not understand them... I like to download orders easily which you cannot do on Royal mail new portal.. The new one I cannot do this you have made things harder NOT easier?????

    10 votes
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  12. Very disappointed with Click and Drop.

    I am becoming increasingly frustrated by the frequency that 'click and drop' is 'unavailable'. I run a small business from home and this is creating a lot of problems for me. The old system was FAR better!!!

    3 votes
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  13. Scan drop offs so we can track our parcels

    I have a parcel I dropped off at my local delivery office at 10am yesterday morning, this wasn't scanned so as far as ebay / the buyer is concerned, I've not posted the item, it still shows "We're expecting it"

    Tracking ID KB094255497GB

    2 votes
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  14. Enable Click and drop user to be able to order guaranteed Saturday delivery online.

    Page shows box for guaranteed Saturday delivery but customers are not able to click it! Enable Friday posters ability to order Saturday delivery postage.

    5 votes
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  15. Congratulations

    Wanted to post a comment to congratulate you on Click and Drop. I used the old service for several years and resisted moving over until the last minute.

    I wish i'd done it sooner! I've never used a new software product that is so so so much better than its predecessor - amazing job!

    It's easy to use, easy to understand and saves an awful lot of time - brilliant.

    2 votes
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  16. Optimise printing of address labels

    Why can't you (THE CUSTOMER) select where on the page the label will be printed? I have four labels per page and can only print one address label. When the label shows the return details why does it print another return label.
    Awful system going back to hand written and stamps.

    3 votes
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  17. We value your feedback

    Hi

    Royal Mail are actively looking for customers who use Click & Drop regularly and feel it supports them in processing and shipping their orders. Are you interested in working with us to create a short video case study of your business & experience with Click & Drop.

    If selected, we will publish the video on the Royal Mail public website and it will also be communicated to all Royal Mail employees, giving the opportunity to advertise your business and Click & Drop.

    If you are interested please email clickanddropsupport@royalmail.com by the 12th February 2017, and we will be in…

    1 vote
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  18. Invoices for single orders

    Hello, I was wondering if they is a way to get a single invoice for orders? At the moment you can only get a printable invoice for the month but we need to be able to print invoices off for per order?

    1 vote
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  19. 2 votes
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  20. 5 votes
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