General
2 results found
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Update the system to show Tracked 24 and 48 items can be dropped off at post office
I understand dropping off Tracked 24 and 48 items at a post office was not allowed until relatively recently.
The 'https://www.royalmail.com/sending/uk/tracked-24' page clearly states 'Alternatively, you can choose to print and apply your own label and drop your Tracked 24 items off at a Post Office or at a Parcel Postbox near you.'However in several places, the web site and click and drop instructions have not been updated to reflect this.
For example, the 'https://send.royalmail.com/' page has a graphic for the 'Print at home' option which suggests 'Take your item to a Post Office' but…
5 votes -
Send an Item site is too complicated
Site is too complicated. I am a personal customer wanting to send a parcel to a friend. Did I go to a business site? Couldn't understand all the stages. What is a 'Customer'? Is it the person sending or the recipient? It is not clear. No clear idea of what I have ordered until I have paid. Should be somewhere where it states the 'To' and 'From' before I pay.
Even the Feedback page is too complicated.1 voteDear User,
Thank you for your suggestions. We are working on improving our site and your feedback is appreciated.
Kind regards
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