2 results found

1. Update the system to show Tracked 24 and 48 items can be dropped off at post office

   I understand dropping off Tracked 24 and 48 items at a post office was not allowed until relatively recently.
   The 'https://www.royalmail.com/sending/uk/tracked-24' page clearly states 'Alternatively, you can choose to print and apply your own label and drop your Tracked 24 items off at a Post Office or at a Parcel Postbox near you.'

   However in several places, the web site and click and drop instructions have not been updated to reflect this.

   For example, the 'https://send.royalmail.com/' page has a graphic for the 'Print at home' option which suggests 'Take your item to a Post Office' but has a footnote which states 'If you’re not using our Tracked 24 or 48 service'
   In addition the A4 'print at home' label for a Tracked 24 item clearly states 'Do not take this label to a Post Office'.

   I understand dropping off Tracked 24 and 48 items at a post office was not allowed until relatively recently.
   The 'https://www.royalmail.com/sending/uk/tracked-24' page clearly states 'Alternatively, you can choose to print and apply your own label and drop your Tracked 24 items off at a Post Office or at a Parcel Postbox near you.'

   However in several places, the web site and click and drop instructions have not been updated to reflect this.

   For example, the 'https://send.royalmail.com/' page has a graphic for the 'Print at home' option which suggests 'Take your item to a Post Office' but… more

   5 votes

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   Completed  ·  4 comments  ·  Send an Item / (Unregistered Click & Drop)  ·  Delete…  ·  Admin →
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2. Send an Item site is too complicated

   Site is too complicated. I am a personal customer wanting to send a parcel to a friend. Did I go to a business site? Couldn't understand all the stages. What is a 'Customer'? Is it the person sending or the recipient? It is not clear. No clear idea of what I have ordered until I have paid. Should be somewhere where it states the 'To' and 'From' before I pay.
   Even the Feedback page is too complicated.

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   0 comments  ·  Send an Item / (Unregistered Click & Drop)  ·  Delete…  ·  Admin →
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   Completed  ·  AdminAdministrator (Administrator, Click and Drop) responded

   Dear User,

   
   

   Thank you for your suggestions. We are working on improving our site and your feedback is appreciated. 

   
   

   Kind regards