General
10 results found
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Print customs forms four to an A4 page
You already have the option of printing address labels four to an A4 page, but the customs forms print out only one to an A4 page. Massive waste of resources or time to correct it manually. Please offer the option to print customs forms four to an A4 page. Easy fix for an unnecessary problem.
2 votes -
Give reasons for declining an idea
If a reason is not given to decline feedback, especially for an obvious and cost saving idea that would save annoying your customers, it is just even more annoying! Could you not be properly customer focused and provide feedback or take on board your customers’ suggestions
2 votes -
Stop free collection being automatically added to orders.
Currently, free collection is automatically added to items when sending. Please reinstate the 'I'll post it myself' option, or allow users to select yes or no when asked if they want a free collection.
1 vote -
The ability to scan QR codes from labelless returns in the app so that a collection can be arranged
I want to be able to scan a QR code from labelless returns in the app so that a label can be printed at home and collection arranged as there are too few post offices in general and even less that can make a label.
1 vote -
BETA display multiple items on orders rather than "+1 item"
We print off check sheets each day to ensure we are packing correctly, print screening straight off click n drop. When customers purchase multiple orders it use to give a preview of 3-4 items before flowing onto "+X items" if there was more. Now it simply displays the first items only then "+1 item" or so. This is frustration as if someones ordered 5 items, It'll only ever show the first item then "+4 items" which on the checksheet it doesn't show what that is. An option to be able to expand orders would be great, rather than having to…
1 vote -
return address
The facility to not show sender's address is not available in the beta system but it is in the old system. If it has to be there then the faciliuty to use another address (stored) needs to be made available. Currently it does not allow a change from the default address
1 vote -
QR Codes for International Labels
When you book a parcel for click & drop, you are given a QR code that can be scanned by a Royal Mail employee at one of their offices, which will then print the label, and job done.
Currently, when you book a parcel for international delivery you will not be given a QR code - it will just say "QR code unavailable".
3 votesThank you for your suggestion. We are currently working on extending Labels to Go QR codes to include international shipments requiring a CN22.
Kind regards
Click & Drop Team
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Allow Label Printing from app/change document format
Currently it seems the only option to print documents on the app is an a4 sheet with the label and proof of postage (or to go into the history and print them all one by one which is time consuming, and still A4). Could we have the option for just the label. If I go to the post office to drop off my items they just scan it and produce a CoP so I don’t need to print it off myself. Just the label in A6/6x4 would be handy to have.
2 votesDear User,
We are currently planning changes to our label printing options.
Kind regards,
Click & Drop Team
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Add delivery status to Proof of Postage screen on RM app
Really like that we can scan item + postbox for PoP now however we send enough that ‘30 most recent’ could fill up very quickly and it would be great to be able to see if an item has been delivered on (or from) the PoP screen itself. That way we could happily remove it from the list as theoretically there is now proof of delivery instead.
Obviously it would be great if it checked each item in the list automatically but even having the ability to click on the item number and have that load it in the tracking…
2 votesHello,
This is something we have in plan for future developments.
Kind Regards,
Click & Drop Support -
Set up your site to 'remember' card details & return address for logged-in users?
Could you please set up your site to 'remember' card details & return address for logged-in users? It's a nuisance to have to enter them every time I use the service. I would also like to see the 10 item limit increased or removed, please!
(NB - I wasn't really sure what to select from the drop-down. I do have an online business account, but I've only ever used https://send.royalmail.com/ for Click & Drop, and it makes no difference if I'm logged-in or not).
3 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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