Really like that we can scan item + postbox for PoP now however we send enough that ‘30 most recent’ could fill up very quickly and it would be great to be able to see if an item has been delivered on (or from) the PoP screen itself. That way we could happily remove it from the list as theoretically there is now proof of delivery instead.

Obviously it would be great if it checked each item in the list automatically but even having the ability to click on the item number and have that load it in the tracking screen would be handy!

When selecting the grams/kilograms option for weight, it is not clear which is selected. Is white the selected option or is it green? Even on the next page, it is not clear which is selected. I'm sure if you scoured the small print in a further page, it may say, but that's not really something anyone does. When I took my latest parcel to the post office, it was pointed out that I'd paid for 3g, not 3kg. I had to repurchase and request a refund.
I think the graphics and the selection process needs clarified on the website. A straw poll in our household of 4, showed 2 of us thought white was the selected option, and 2 thought green. 3 out of 4 of us have design backgrounds. Dayna at the helpline said that someone would get in touch with me directly to discuss the problem if I left my details here.
Many thanks, David Walker, 07759130167.
c20home@btinternet.com

Link to the https://parcel.royalmail.com/ page direct from clicking the 'Buy Online' button on the Price Finder Page, so you have the option of Send Item (for casual user) OR Log in/Register (for regular/small business user that option is clearly aimed at). And either way, transfer the details of the selected service from Price Finder....like it used to before it was changed/complicated. Pretty obvious users dont want to have to re-select the service again!
Currently Price Finder 'Buy Online' goes ONLY to the 'Click & Drop' Sign In/Register page - No option at all to open the 'Send an Item Page' at all. Not remotely what a casual user wants - currently only choice is to log in or register and log in, and then you get a different 'click and drop' page thats highly confusing and unclear with no Help pop ups, and clearly aimed at regular business users, not ad-hoc users who would be those using the Price Finder page in the first place.
Doesnt help that the https://parcel.royalmail.com/ page with the option to either Send Item OR log in/register seems a hidden page.
Its not remotely logical, mapped correctly or what casual sender need.

At the moment the printed address label shows a return address complete with senders name. This compromises the safety of personal data by linking a personal name to the address.
I can see no way of changing this in the process though if I recall correctly when I first used the service it was possible to specify that the return address was not printed on the label. My view is that this is a step too far, preventing the return to sender should delivery prove impossible for any reason, but there is a clear case to show only the address on the label without the name of the sender.
I have to say that I have found the click and drop service particularly useful in the present circumstances.

Disappointing service, unable to find a post office that is equipped to accept and print label. I received a QR code but no label to print myself: your help screen - "Customers not receiving their SMS or email notifications" provides no solution to customers that have not received their printable information. I have paid for a service I cannot use. I cannot arrange for a collection as I am unable to print a label. I cannot take it to a post office with a CSR facility as your map does not show where these are.
Generally, your website is unstructured and difficult to use, it seems as though it has been developed by several different people and amended as services have developed. I suggest you go back and look at the whole picture using people that have not used the service previously. Your service could be soooooo good.
Kind regards,
Peter

We have been unable to print click and drop postage labels for three days now. The process up to and including generating labels works fine. When we instruct the label to print it goes to the print list and sticks there spooling - indefinitely. We are able to print any and all other types of document with no problem. We even went as far as purchasing and installing a new printer. Exactly the same - it can print other pdfs, word, excel, images but the moment it encounters a RM pdf it clogs. We are fully aware that it looks like an IT issue at this end, but we cannot trace any issues here. Any thoughts?

This has happened a few times.. a customer has ordered the same product twice in one order but Click and drop only mentions the item once. if the customer ordered two items that were different they let you know by putting each product name in a row. but not when they order the same product twice.

At least write (for e.g) 2x Ella Crop Top, so we are aware theres 2 items. you can see theres 2 items only when you scroll down and tap on order details but if you ship a lot of orders you know this can be time consuming and unnecessary when it could be displayed outside the product details section