Each time I want to send a parcel I need the process to be simple and fast, unfortunately, for sometime now this is not the case. For example: If I've selected to drop off the item, why does the site try to force me to have it collected from my home address? The earliest collection you will offer is the next day, but that is no use to me if it needs to be shipped that day. Also, once I've selected the parcel I want to send for example 2kg for £2.85, why do I then have to scroll a list of options sorted in environmental impact order. If I'm shipping an item that a customer has paid £2.85 postage, I'm not suddenly going to change it something more expensive, the option I selected should be the first item. I shouldn't have to click a 'more options' button to find the option I selected previously. This is really poor UX design. Also, can you please stop swapping things around. For example: Why did you need to swap the 'Paypal' and 'Credit Card' buttons around?

Hi,

When you book a parcel for click & drop, you are given a QR code that can be scanned by a Royal Mail employee at one of their offices, which will then print the label, and job done. Currently, when you book a parcel (I personally tried to send a large letter of 750g max.) for international delivery (in my case, Hungary), you are able to go through with the booking and purchase, however, you will not be given a QR code - it will just say "QR code unavailable". Leaving you with no other option than to request a refund, or to print the label yourself. If I was able to print the label myself, I would have done so, but there is a reason why people, including myself, choose this service.

This is a known issue by Royal Mail, so I beg the question, why are you letting customers go through with this purchase, without even informing them that the QR code will not be available to them following purchase. At the bare minimum, a warning message should be displayed to inform your customers that if they go through with the purchase, they will have to print their own labels.

Really like that we can scan item + postbox for PoP now however we send enough that ‘30 most recent’ could fill up very quickly and it would be great to be able to see if an item has been delivered on (or from) the PoP screen itself. That way we could happily remove it from the list as theoretically there is now proof of delivery instead.

Obviously it would be great if it checked each item in the list automatically but even having the ability to click on the item number and have that load it in the tracking screen would be handy!

This has happened a few times.. a customer has ordered the same product twice in one order but Click and drop only mentions the item once. if the customer ordered two items that were different they let you know by putting each product name in a row. but not when they order the same product twice.

At least write (for e.g) 2x Ella Crop Top, so we are aware theres 2 items. you can see theres 2 items only when you scroll down and tap on order details but if you ship a lot of orders you know this can be time consuming and unnecessary when it could be displayed outside the product details section