Update the system to show Tracked 24 and 48 items can be dropped off at post office
I understand dropping off Tracked 24 and 48 items at a post office was not allowed until relatively recently.
The 'https://www.royalmail.com/sending/uk/tracked-24' page clearly states 'Alternatively, you can choose to print and apply your own label and drop your Tracked 24 items off at a Post Office or at a Parcel Postbox near you.'
However in several places, the web site and click and drop instructions have not been updated to reflect this.
For example, the 'https://send.royalmail.com/' page has a graphic for the 'Print at home' option which suggests 'Take your item to a Post Office' but has a footnote which states 'If you’re not using our Tracked 24 or 48 service'
In addition the A4 'print at home' label for a Tracked 24 item clearly states 'Do not take this label to a Post Office'.
henry george
shared this idea
-
Yvette commented
My local post office still does not accept 24/48 hour tracked items - their systems are unable to scan the barcode. We still have to take items to the nearest depot to be posted, so not all post offices accept these services.
-
David J
commented
I don't understand why this misleading information has not yet been corrected.
-
Mr J commented
Using click & drop today (6th Feb 2023) and this following statement is still provided after paying for postage:
Drop your items straight in to a post box, providing that they're small enough, you don't require proof of postage, and you've not selected a tracked or signature service.
Take your items to a Post Office® branch, providing that you have not selected our Tracked 24 or 48 service, or Tracked 24 or 48 Age Verification services.
Take your items to a Royal Mail Customer Service Point.
-
David J
commented
This has not been done yet. A4 'print at home' label for a Tracked 24/48 item STILL clearly states 'Do not take this label to a Post Office'. Consequently I and probably many others are not using these services and are continuing to use 2nd Class Parcel instead.