General
66 results found
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Show the price of individual items within a manifest
We have to pass the cost of some items to our partners and although you can see the cost of the full manifest you cant see how much an individual item cost within the manifest
1 voteHello,
Thanks for your suggestion. Unfortunately the reason pricing is not shown until after the data has been passed to your Royal Mail Online Business Account is because we do not price at item level. Pricing is calculated once an order is manifested into OBA and dependent on the products you have ordered, OBA calculates if the volumes you are posting on that day meet any volume related discount criteria, and for some products Click & Drop calculates your end of day average weight so to display a price could be misleading and not be the price you are charged at the end of the day.
We are looking into options for giving some indicative pricing, but due to the current pricing and discount options within the various products customers could post on, this may not be possible. In the interim, you have end of day pricing visible in the…
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Apply the reference used on C+D to the Royal Mail invoice
The reference needs to appear on the invoice instead of just"click and drop" so we can track which orders are for which job. We are a mailing house with many C+D customers we post on behalf of, and we are having a nightmare tying all the invoice lines to each individual job
2 votesHello, thank you for your suggestion. You can segment your invoice by using departments. Please contact the help desk and ask about adding 'Departments' to your OBA account.
Kind regards
Click & Drop Team
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Amend WooCommerce "channel reference" from the "post-ID" to the "order-number"
Current your dashboard displays the "post-ID" from a WooCommerce order in the "channel reference" column. This number has no use for us, instead the "order-number" or "invoice-number" would be infinitely more helpful. Thanks
1 voteThank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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packaging weights
It's impossible to accurately pre-judge the weights of packaging on orders (when some orders contain multiple products). This means we cannot use Click & Drop. Why not add an adjustment procedure during manifest so that we can compare the final weight of the shipment with the weight that has been generated by product weights? That way the correct weight for the manifest could be checked and adjusted (to avoid any charges for inaccurate weights)?
1 voteHi, thank you for your suggestion. channelshipper.com offers this functionality, you can read more about it here.
Many thanks,
The Click & Drop Team
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shipping rules package sizes
When customers order multiple items with different package sizes the shipping rules default to the smaller item size. Surely it should default to the larger one?
2 votesHi, thank you for your suggestion. channelshipper.com offers this functionality, you can read more about it here.
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customs hs codes shopify
Does RM pull down HS codes from Shopify?
2 votesHello, this is not possible at the moment. We regularly review our integrations to see if we can consume additional order details to minimise your manual processing.
Kind regards
Click & Drop Team
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