General
70 results found
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Remove - (dash) as an option in the postcode field
Found that when importing orders from magento that occasionally the postcode field in click and drop will have a dash in it and therefore doesn't reject the address and you end up printing a postage label without a Post code
1 vote -
add Trading Name to the list of header options in Open Orders
We have (as I'm sure do many other businesses) a few trading names and therefore separate websites we trade under. Currently the only way to see what order is from what site is to manually refer to the 'channel reference' but that is just the order number and is not a site definer. Can you not add 'Trading Name' as an optional header / sort filter etc... to the main 'Orders' pages. Currently the 'Channel' column only shows 'WooCommerce'.. but both our sites use Woo so again, there is no visual indicator as to which site has generated the order.
1 voteDear User,
Thank you for your suggestion. Unfortunately, this is not something we would currently consider for development.
Kind regards
Click & Drop Team
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Country of Origin Statement
Have been informed by another couirer that our packages to the EU are being charged at the non UK prefered rate of import duty as they dont contain the following statement on their customs dec. and having country of origin next to the product isnt suffiecnt
I cant see where to appy it on Royal Mail CN22 / CN23 either as a one off or a templated item
The exporter of the products covered by this document EORI XXXX declares that, except where otherwise clearly indicated, these products are of United Kingdom preferential origin.
1 voteHello,
Thank you for your feedback. As long as the information you enter is accurate and fully completed including the country of origin, when the item arrives at the destination country it will receive the correct handling by the customs authority.
Kind Regards,
Click & Drop Support
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collect VAT for IOSS through click and drop
For people who don't have a shopping cart that uses IOSS then it would be good if click and drop had a default IOSS number that could be used as an option and import tax collected by click and drop.
1 voteThank you for your suggestion and feedback. This is not something in plan.
Kind Regards,
Click & Drop Support
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Show the price of individual items within a manifest
We have to pass the cost of some items to our partners and although you can see the cost of the full manifest you cant see how much an individual item cost within the manifest
1 voteHello,
Thanks for your suggestion. Unfortunately the reason pricing is not shown until after the data has been passed to your Royal Mail Online Business Account is because we do not price at item level. Pricing is calculated once an order is manifested into OBA and dependent on the products you have ordered, OBA calculates if the volumes you are posting on that day meet any volume related discount criteria, and for some products Click & Drop calculates your end of day average weight so to display a price could be misleading and not be the price you are charged at the end of the day.
We are looking into options for giving some indicative pricing, but due to the current pricing and discount options within the various products customers could post on, this may not be possible. In the interim, you have end of day pricing visible in the…
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Apply the reference used on C+D to the Royal Mail invoice
The reference needs to appear on the invoice instead of just"click and drop" so we can track which orders are for which job. We are a mailing house with many C+D customers we post on behalf of, and we are having a nightmare tying all the invoice lines to each individual job
2 votesHello, thank you for your suggestion. You can segment your invoice by using departments. Please contact the help desk and ask about adding 'Departments' to your OBA account.
Kind regards
Click & Drop Team
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Amend WooCommerce "channel reference" from the "post-ID" to the "order-number"
Current your dashboard displays the "post-ID" from a WooCommerce order in the "channel reference" column. This number has no use for us, instead the "order-number" or "invoice-number" would be infinitely more helpful. Thanks
1 voteThank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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packaging weights
It's impossible to accurately pre-judge the weights of packaging on orders (when some orders contain multiple products). This means we cannot use Click & Drop. Why not add an adjustment procedure during manifest so that we can compare the final weight of the shipment with the weight that has been generated by product weights? That way the correct weight for the manifest could be checked and adjusted (to avoid any charges for inaccurate weights)?
1 voteHi, thank you for your suggestion. channelshipper.com offers this functionality, you can read more about it here.
Many thanks,
The Click & Drop Team
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shipping rules package sizes
When customers order multiple items with different package sizes the shipping rules default to the smaller item size. Surely it should default to the larger one?
2 votesHi, thank you for your suggestion. channelshipper.com offers this functionality, you can read more about it here.
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customs hs codes shopify
Does RM pull down HS codes from Shopify?
2 votesHello, this is not possible at the moment. We regularly review our integrations to see if we can consume additional order details to minimise your manual processing.
Kind regards
Click & Drop Team
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