8 results found

1. Allow Combination of Multiple Orders into A Single Parcel

   We occassionally get Ebay customers making several separate orders, all for the same address. Obviously we combine the orders into a single parcel to save on postage and so that the customer receives the orders together. However, it is a real pain to do this in Click and Drop. Currently, we have a customer that has ordered 3 items, each as a separate order. This means I have to edit one of the 3 orders in C&D. Then I have to delete the other 2 orders. Then at the end of the day I have to remember go into Ebay to manually copy the tracking id to the other 2 orders. Surely I should just need to select the 3 orders from the C&D dashboard, select a "Combine Orders" option, and C&D should do the rest for me, perhaps checking that the delivery address for the 3 orders does match.

   We occassionally get Ebay customers making several separate orders, all for the same address. Obviously we combine the orders into a single parcel to save on postage and so that the customer receives the orders together. However, it is a real pain to do this in Click and Drop. Currently, we have a customer that has ordered 3 items, each as a separate order. This means I have to edit one of the 3 orders in C&D. Then I have to delete the other 2 orders. Then at the end of the day I have to remember go into Ebay… more

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   2 comments  ·  Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →
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   Started  ·  AdminAdministrator (Administrator, Click and Drop) responded

   Thank you for your feedback.

   This feature is currently in development, we will update this page once it is available.

   Kind regards,

   Click & Drop Team

2. Incorrect tax calculations for international orders via Shopify and Click&Drop integration

   We've identified inaccuracies in tax calculations for international orders within the Royal Click and Drop system. Despite our Shopify platform accurately pricing and taxing orders, an additional tax amount is being erroneously added when processed through Royal Mail Click and Drop, resulting in incorrect totals.

   To illustrate this issue, please see the following order example:

   1. Within our international Shopify order, item prices are clearly displayed, with the subtotal in EURO inclusive of tax at €17.99. The total order value is €102.80, equivalent to approximately £87.82 based on the current exchange rate.

   2. However, upon importing the order into Royal Mail Click and Drop via Shopify-Click&Drop integration, we've noticed through the order details displayed in Click&Drop that an additional tax of £15.37 being added, resulting in a total price of £103.19 (£87.82 + £15.37).

   This discrepancy is unacceptable as the tax was already accounted for in the individual product prices and should not be added again. This is only one example, however we've noticed this issue affecting most of our international orders. This discrepancy have significant implications for our business:

   1. It impacts our decision-making process regarding postage options. For instance, when an order's total falls below €150, we typically choose the postage method of MTK (International Tracked). However, the incorrect addition of extra tax pushes the total above this threshold, leading us to select a different method, MPR (International Business Parcels Tracked). This adjustment is necessary to avoid customers being asked to pay additional taxes due to the erroneously inflated order value.

   2. Orders falling under €150 qualify for IOSS processing, which involves paying taxes to IOSS once a month for all EU orders below this threshold. However, due to Royal Mail's erroneous tax addition, we end up prepaying tax through MPR to Royal Mail as well, resulting in double taxation - once to IOSS and once to Royal Mail (prepaid).

   While we've managed to workaround the issue temporarily by manually creating orders and labels on Royal Mail Click and Drop, this is not a sustainable long-term solution. We have already contacted the Royal Mail customer support team and technical team whom were unable assist. We suspect that the issue arises through the integration between Royal Mail Click and Drop and Shopify. Therefore, we kindly request this matter to be investigated.

   Many thanks.

   We've identified inaccuracies in tax calculations for international orders within the Royal Click and Drop system. Despite our Shopify platform accurately pricing and taxing orders, an additional tax amount is being erroneously added when processed through Royal Mail Click and Drop, resulting in incorrect totals.

   To illustrate this issue, please see the following order example:

   1. Within our international Shopify order, item prices are clearly displayed, with the subtotal in EURO inclusive of tax at €17.99. The total order value is €102.80, equivalent to approximately £87.82 based on the current exchange rate.

   2. However, upon importing the order into Royal Mail Click… more

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   Started  ·  AdminAdministrator (Administrator, Click and Drop) responded

   Thank you for your feedback.

   We are aware of this issue and are currently working on resolving it - a fix should be released in the near future. This page will be updated once this has been done.

   Kind regards,

   Click & Drop Team

3. Order checkboxes not de-selecting

   When multiple orders are selected to generate labels they then move to the 'Orders ready for despatch' section. When you view that section the checkboxes for those orders are sill selected. As I have discovered, when you go to delete a single order from the three dot menu within the order, any other orders with checkboxes still selected are also deleted. This is a major flaw and does not happen in the old interface.

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   1 comment  ·  Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →
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   Started  ·  AdminAdministrator (Administrator, Click and Drop) responded

   Thank you for the suggestion. We will shortly be releasing an update to change this behaviour.

4. Add Ability to Sort by Weight in New Orders Grid

   The new Orders Grid is missing a feature found in the original.

   You can sort by weight, so that it shows the lightest in order down to the heaviest.

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   Started  ·  AdminAdministrator (Administrator, Click and Drop) responded

   Hello, thank you for your suggestion. We are adding the ability to sort by weight in a coming release.

   
   

   Many thanks,

   Click & Drop Team

5. Beta Orders Grid: Cannot Select & Copy Text

   In the Beta version of the Open Orders Page, I am not able to highlight and copy text, such as channel order number, customer name, and postcode. These details are often used to check/match orders back in the platform or third-party software.

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   Started  ·  AdminAdministrator (Administrator, Click and Drop) responded

   Hello and thank you for your feedback. We are working on an update that will allow you to select and copy text details directly from the Beta Orders Grid.

   Many thanks,

   Click & Drop Team

6. Add Integration for Amazon Belgium marketplace
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   0 comments  ·  Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →
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   Started  ·  AdminAdministrator (Administrator, Click and Drop) responded

   Hello, thank you for your suggestion. We are currently working on the Amazon Belgium integration and will update here once available,

   
   

   Kind regards

   
   

   Click & Drop Team

7. Update Delivery Company on EKM when tracking number is sent

   Currently the tracking number is updated on EKM on manifesting. The order on EKM shows the number, but the delivery company is not updated, so the URL for the tracking is not created. The consequence is that any dispatch emails sent to customers are missing the tracking and Payment gateways, e.g. PayPal are not updated automatically with tracking (an important fraud prevention). The orders can have the delivery company added manually, one by one, but it is time consuming, Please can Click and Drop add Royal Mail as the delivery company in EKM when the tracking number is passed through?

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   Started  ·  0 comments  ·  Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →
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8. Show Package Format on Open Orders Page

   On the orders open page there are lots of headings to choose from to display or hide, but there isn't a way of showing if the items are parcels or large letters.

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   Started  ·  AdminAdministrator (Administrator, Click and Drop) responded

   Hello, this feature is in development and will be available soon.

   
   

   Kind regards

   
   

   Click & Drop Team