General
9 results found
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Allow Combination of Multiple Orders into A Single Parcel
We occassionally get Ebay customers making several separate orders, all for the same address. Obviously we combine the orders into a single parcel to save on postage and so that the customer receives the orders together. However, it is a real pain to do this in Click and Drop. Currently, we have a customer that has ordered 3 items, each as a separate order. This means I have to edit one of the 3 orders in C&D. Then I have to delete the other 2 orders. Then at the end of the day I have to remember go into Ebay…
8 votesThank you for your feedback.
This feature is currently in development, we will update this page once it is available.
Kind regards,
Click & Drop Team
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Exporting as XLS
Up until this week when exporting the manifested orders as an XLS sheet ONLY the columns that I have as viewable within Click & Drop have exported.
Since your current update, even though I only have the columns showing on the screen that I want to see in the XLS, when I export the data it is exporting ALL the data columns not just the things that I want.
It is a pointless exercise being able to select which data is visible if the export does something totally different.
Please rectify this asap
1 voteThank you for your feedback.
We are working on fixing this issue as soon as possible. This page will be updated once the issue has been resolved.
Kind regards,
Click & Drop Team
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Incorrect tax calculations for international orders via Shopify and Click&Drop integration
We've identified inaccuracies in tax calculations for international orders within the Royal Click and Drop system. Despite our Shopify platform accurately pricing and taxing orders, an additional tax amount is being erroneously added when processed through Royal Mail Click and Drop, resulting in incorrect totals.
To illustrate this issue, please see the following order example:
Within our international Shopify order, item prices are clearly displayed, with the subtotal in EURO inclusive of tax at €17.99. The total order value is €102.80, equivalent to approximately £87.82 based on the current exchange rate.
However, upon importing the order into Royal Mail Click…
3 votesThank you for your feedback.
We are aware of this issue and are currently working on resolving it - a fix should be released in the near future. This page will be updated once this has been done.
Kind regards,
Click & Drop Team
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Order checkboxes not de-selecting
When multiple orders are selected to generate labels they then move to the 'Orders ready for despatch' section. When you view that section the checkboxes for those orders are sill selected. As I have discovered, when you go to delete a single order from the three dot menu within the order, any other orders with checkboxes still selected are also deleted. This is a major flaw and does not happen in the old interface.
4 votesThank you for the suggestion. We will shortly be releasing an update to change this behaviour.
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Add Ability to Sort by Weight in New Orders Grid
The new Orders Grid is missing a feature found in the original.
You can sort by weight, so that it shows the lightest in order down to the heaviest.
2 votesHello, thank you for your suggestion. We are adding the ability to sort by weight in a coming release.
Many thanks,
Click & Drop Team
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Beta Orders Grid: Cannot Select & Copy Text
In the Beta version of the Open Orders Page, I am not able to highlight and copy text, such as channel order number, customer name, and postcode. These details are often used to check/match orders back in the platform or third-party software.
1 voteHello and thank you for your feedback. We are working on an update that will allow you to select and copy text details directly from the Beta Orders Grid.
Many thanks,
Click & Drop Team
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4 votes
Hello, thank you for your suggestion. We are currently working on the Amazon Belgium integration and will update here once available,
Kind regards
Click & Drop Team
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Update Delivery Company on EKM when tracking number is sent
Currently the tracking number is updated on EKM on manifesting. The order on EKM shows the number, but the delivery company is not updated, so the URL for the tracking is not created. The consequence is that any dispatch emails sent to customers are missing the tracking and Payment gateways, e.g. PayPal are not updated automatically with tracking (an important fraud prevention). The orders can have the delivery company added manually, one by one, but it is time consuming, Please can Click and Drop add Royal Mail as the delivery company in EKM when the tracking number is passed through?
3 votes -
Show Package Format on Open Orders Page
On the orders open page there are lots of headings to choose from to display or hide, but there isn't a way of showing if the items are parcels or large letters.
5 votesHello, this feature is in development and will be available soon.
Kind regards
Click & Drop Team
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