Tender Essence

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  1. 12 votes
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    9 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Tender Essence supported this idea  · 
    Tender Essence commented  · 

    Is Royal Mail even listening to all their customers asking for this to be switched on?
    Is this a case of miselling by Royal Mail?
    Should they even put the 2D code on the envelope if they use it to deny claims but not to provide delivery status to customers and sub customers?

    It’s a total mess.

    They promissed this and need to implement this.

  2. 185 votes
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    70 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →

    Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.

    When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop

    Regards

    Click & Drop Support

    Tender Essence commented  · 

    You can just print the sticker for the lost item and send them a letter saying it's lost.
    The sticker is now a stamp, proof of postage and it has the address details, all in one.
    It's like a multi purpose receipt and should make claiming easier.

    Tender Essence supported this idea  · 
  3. 21 votes
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    under review  ·  6 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    Tender Essence supported this idea  · 
    Tender Essence commented  · 

    Yes, we have to do the same. Frustrating having to go back to excel.
    It doesn't like people using just one name and we put in a _

  4. 1 vote
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    1 comment  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    Tender Essence commented  · 

    You could use find and replace in excel before you import orders through CSV.
    You'll also find you can find and replace the dreaded county name: DEFAULT while you are doing this and you can also easily see numbers on 1 line while in excel.
    If you don't have excel then Open Office Spreadsheet is just as good and free.

  5. 2 votes
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    1 comment  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    Tender Essence commented  · 

    You can assign SKU's to your items in eBay and other sites:
    So your SKU's would be
    Item24_BWL
    For item and then black, white, large.

    I hope that helps.

  6. 5 votes
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    0 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    Tender Essence shared this idea  · 
  7. 130 votes
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    30 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestions. We are planning to introduce post town validation to help ensure your order data is as correct as possible.
    We will provide further updates as soon as we are able, but we expect this feature to be completed as soon as possible.

    Tender Essence supported this idea  · 
  8. 2 votes
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    0 comments  ·  General » New Royal Mail Products  ·  Flag idea as inappropriate…  ·  Admin →
    Tender Essence shared this idea  · 
  9. 20 votes
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    7 comments  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
    Tender Essence commented  · 

    Hello,

    I am curious if your bug is the same as ours:
    Have a read of my breakdown of the scenario or let me know if there is something we are missing:
    https://clickanddrop.uservoice.com/forums/399930-general/suggestions/19170670-the-bug-that-hides

    Thanks and speak soon,
    Adele

    Tender Essence supported this idea  · 
  10. 3 votes
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    0 comments  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
    Tender Essence shared this idea  · 

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