Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.
When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop
Click & Drop Support
An error occurred while saving the commentBrendan commented
RM aren't going to implement a method to make claims easier any time soon for the simple reason that they want to have as little claims as possible. They purposely make it more difficult to put people off.
Here's two examples of things they have implemented to reduce claims via their form:
1. They make you complete the entire form before they validate the postage dates and whether they're eligible for a claim yet. If they're not eligible yet they erase everything you've keyed in. It would be so simple for them to first ask for the posting dates and immediately tell you if eligible or not.
3. Once the claim is submitted you don't have any visibility of it apart from if a cheque shows up. I've lost count of the number of claims I've had to chase up because no one has processed them even 1-2 months later. If I didn't chase them up they would just not process some of them and you would be out of pocket. And funny enough a day or so after I chase them up they magically process them straight away.