Claire

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  1. 3 votes
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    2 comments  ·  General » New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →
    Claire supported this idea  · 
    Claire commented  · 

    Yes please! I use Zen Cart too and currently manually input everything! My husband is in the process of writing something to collate my information from Zen Cart to make it easier to export to C&D but it would be easier if it was just supported this end!

  2. 5 votes
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    9 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    Claire commented  · 

    Sorry Mick I also use 6x4. I don't know why I put A4! I also have a Zebra printer etc too. So the only possible difference I can see is that you're "manually" uploading your files and I do it through Drop Box. Maybe there is a bit of code missing between drop box and click and drop so it's not returning the extra file....? Maybe ADMIN could look at this?

    Claire commented  · 

    Mick Clarke - Are you using the web interface directly or the desk top app? I am importing a csv file and while I get a separate customs form PDF, it is only formatted as 6 x 4 and just says "you cant print a CN23 in this format" I don't get any PDF's in a A4 format.
    I am also set to use 6x4 labels and have the 'Generate customs declarations with orders' set as otherwise it wouldn't print CN22's which it does.
    My click and drop label format setting are:
    1 - Separate label & despatch note
    2 - A4
    3 - Do not generate despatch notes
    4 - Generate customs declarations with orders

    How does this differ from your settings?

    Claire supported this idea  · 
    Claire commented  · 

    The problem is that even if and when you do decide to start to populate a CN23, you won't be able to print it! If you have set up to print 6x4 labels then all that happens is you get a 6x4 label saying you cant print a CN23 - as happened to me today. So it looks like you need to be able to generate two pdfs, i.e. 6x4 for main label and A4 for CN23? If so this also this needs to be supported by Print Assist to automatically print to each appropriate printer. You can't even go in a manually ask it to re-print the customs notice!

  3. 26 votes
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    0 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    Claire supported this idea  · 
  4. 3 votes
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    2 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    Claire supported this idea  · 
  5. 11 votes
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    2 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    Claire supported this idea  · 
  6. 3 votes
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    2 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    Claire commented  · 

    Why cant you set them to print to your 6x4 printer so you can send your customer a sticky label rather than a pdf or a piece of A4 that they have to stick to the box! I have a 6x4 printer to make things look more professional, yet I can't print a decent looking user friendly returns label!
    I agree if you have Print Assist its very fiddly having to remember to keep selecting the A4 printer each time!

    Claire supported this idea  · 
  7. 1 vote
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    1 comment  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    Claire commented  · 

    I had this problem too and was told it was because I was using the most up to date version of Microsoft Edge on Windows 10! I was told that "Firefox or Chrome" were the "best" platforms to use! Customer Service suggested I do the normal IT type fix for this sort of problem which is to close the browser and re launch it! It did as it happens in my instance work and I now close and re-open the browser before I open C&D and have had no further issues.....

  8. 7 votes
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    1 comment  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Claire commented  · 

    Completely agree. Some sort of invoicing report so you can see how much each item has cost and what the total is for each day, week, parcel type etc.

    I asked much the same question and eventually someone said I could logon to my OBA (online business account) something I had previously been told to steer clear of and only use to order stationery as Click and Drop was the all new singing and dancing replacement! But there is a very clunky and complex set of drop downs and weird tools that do tell you what each bag is being billed, how many items you have posted etc. Not sure if this is helpful or available for eBay or personal customers but as a new business trying to get to grips with this it was very helpful for me. I just wish there was a simple "report" on Click and Drop!

    Claire supported this idea  · 
  9. 6 votes
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    0 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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  10. 6 votes
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    1 comment  ·  General » Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
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  11. 7 votes
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    1 comment  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
    Claire shared this idea  · 
  12. 10 votes
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    3 comments  ·  General » Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
    Claire supported this idea  · 
  13. 5 votes
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    3 comments  ·  General » Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
    Claire supported this idea  · 
  14. 2 votes
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    1 comment  ·  General » Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
    Claire supported this idea  · 
  15. 3 votes
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    1 comment  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    Claire supported this idea  · 
    Claire commented  · 

    I was told today that the reason "the CN22 label is not being automatically filled" …. "is something that we are working on and as mentioned earlier in the email chain when the HS codes become mandatory this will populate the customs labels for you." Not sure I'm looking forward to trying to work out what HS codes all my products are! But I agree as they can print the total value in the box why they cant put the items I have no idea..... It would appear an easy and no brainer things to do.....

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