Claire

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  1. 7 votes
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  2. 36 votes
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  3. 17 votes
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  4. 14 votes
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    Hi all and thank you for your suggestions.

    We can confirm that this issue is not affecting all customers.
    We are making continual improvements to the manifesting process, and we are very sorry for any inconvenience caused by the issues you have encountered,
    If you have a specific issue affecting manifests on your account, we would urge you to contact our support team and let them know your account numbers and the numbers of any manifests affected.
    They have the responsibility to pass this information on to our development team who will be more than happy to troubleshoot and fix the issue for you.
    For legal and security reasons, we can’t take any personal or account information over UserVoice as it is a third party platform.

    Many thanks,
    Click & Drop

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    Claire commented  · 

    Admin say to contact support with manifest number – but you don’t have a number if it’s not generated ☹. Also how do you contact them! I have sent emails and just been told to use the emergency manifests!

    I'm missing one completely, but have at least 2 that partly manifested from the last couple of weeks....

  5. 3 votes
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  6. 14 votes
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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Claire commented  · 

    I'm not sure who's VAT number they are suggesting we put in the new box. Mine or my customers. It is not a requirement on a CN22....

    On a CN23 it says "Importer’s reference (if any) (tax code/VAT No./importer code) (optional)

  7. 6 votes
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  8. 1 vote
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  9. 6 votes
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  10. 2 votes
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  11. 2 votes
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  12. 3 votes
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  13. 13 votes
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  14. 6 votes
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    Claire commented  · 

    Yes please! I use Zen Cart too and currently manually input everything! My husband is in the process of writing something to collate my information from Zen Cart to make it easier to export to C&D but it would be easier if it was just supported this end!

  15. 37 votes
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  16. 4 votes
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  17. 13 votes
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  18. 3 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Claire commented  · 

    Why cant you set them to print to your 6x4 printer so you can send your customer a sticky label rather than a pdf or a piece of A4 that they have to stick to the box! I have a 6x4 printer to make things look more professional, yet I can't print a decent looking user friendly returns label!
    I agree if you have Print Assist its very fiddly having to remember to keep selecting the A4 printer each time!

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  19. 1 vote
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    Claire commented  · 

    I had this problem too and was told it was because I was using the most up to date version of Microsoft Edge on Windows 10! I was told that "Firefox or Chrome" were the "best" platforms to use! Customer Service suggested I do the normal IT type fix for this sort of problem which is to close the browser and re launch it! It did as it happens in my instance work and I now close and re-open the browser before I open C&D and have had no further issues.....

  20. 7 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Claire commented  · 

    Completely agree. Some sort of invoicing report so you can see how much each item has cost and what the total is for each day, week, parcel type etc.

    I asked much the same question and eventually someone said I could logon to my OBA (online business account) something I had previously been told to steer clear of and only use to order stationery as Click and Drop was the all new singing and dancing replacement! But there is a very clunky and complex set of drop downs and weird tools that do tell you what each bag is being billed, how many items you have posted etc. Not sure if this is helpful or available for eBay or personal customers but as a new business trying to get to grips with this it was very helpful for me. I just wish there was a simple "report" on Click and Drop!

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