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  1. Add functionality to use CSV uploads to edit an existing order

    Customers who have set mailing rules on their own systems lose this functionality once orders are imported directly from marketplaces. It would be really useful if the CSV upload enabled customers to also EDIT existing orders. For example, if an Amazon order automatically loads into Click and Drop I would then like to upload a CSV file that tells Royal Mail how it should be sent (i.e. mapping to the Amazon order number).

    1 vote
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  2. Make C&D Woocommerce integration compatible with Ngnix servers

    Ngnix is a type of web server like the more common Apache. It does not accept PUT requests (which are a security risk anyway and often blocked by firewalls). D&D should really be using POST instead of PUT to tick off orders as completed.
    This is likely to be the cause of any unexplained problems with "Mark orders as despatched on channel'.

    1 vote
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add comments onto delivery note

    You need to add Buyer Comments onto the Delivery Paperwork.
    We engrave and from this onto our stock / or pass on the gift message.

    3 votes
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  4. SYNCING IT SO SHOPIFY WEIGHTS ARE ON CLICK & DROP

    Hi there,

    Wondering if it is possible to change it so the weights from Shopify orders come over on to Click & Drop as each items is weighted and each order has a total weight on Shopify. However, this does not sync over to Click & Drop and it would be very helpful if it did as each order is shows the weight to the exact decimal in kg so it would speed up the process a lot more to be able to have the weights already on the orders. I sell different items each time so I can't have…

    3 votes
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    4 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thanks for your suggestion. We have always not included product weights from eCommerce marketplaces or web stores as the value of the product is often not the same as the weight of the product plus the packaging it is sent in. Incorrect weights on labels may cause your mail to be disrupted or delayed.
    However, we are considering ways in which we can improve this process for our customers. Unfortunately, I can’t offer a date for when this will be completed.

  5. BUG - Etsy Orders with more than 25 line items not fully imported

    I have noticed that not all line items are being imported for larger Etsy orders.

    Etsy orders can have up to 100 individual items and the Etsy API has as its default a 25 item limit when calling the listings in a receipt. The limit therefore needs to set to 100 prior to making the call to the API for the receipt listings. You can find the link to the API relevant documentation below.

    https://www.etsy.com/developers/documentation/reference/listing#method_findallreceiptlistings

    2 votes
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    1 comment  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, thank you for bringing this to our attention. We have identified the issue and confirmed it to be true.
    We will pass this on to our development team. We can’t yet give a date for when this work will be completed yet, but we’ll provide updates a soon as we can.

  6. Look at the problem with eBay customer usernames v postal name.

    Ebay use customer eBay usernames but C&D use the actual customer name, adding eBay user name would be really helpful. The list generated by the dashboard new sales shows the customer name but this is confusing when there are multiple orders that are the very similar, I have to check back to eBay site all the time to ensure that the customer name and user name match before label generation. If the customer username could be shown as well as the customer name this would be a great help to me and probably many others.

    3 votes
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    1 comment  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  7. I'd love some insight into problems with Amazon integrations - .co.uk, .de, .fr, .it, .es

    I have recently (beginning of April) moved from using Click & Drop "Personal" (PAYG) to Click & Drop with an Online Business Account.

    I was very happy with the C&D Integrations on the PAYG system - Amazon (all 5 EU sites), eBay and Shopify.

    The integration seemed to be totally competent at pulling the orders from Amazon to Click and Drop, and then updating Amazon as Shipped, and adding Tracking information.(on all EU Amazon - .co.uk, .de,.fr, .it, .es)

    But now I just can’t rely on the Amazon Integrations; sometimes they work, sometimes they work to pull open orders over…

    1 vote
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  8. SHOW TOTAL PRICE CUSTOMER HAS PAID ON THE STICKER INVOICE

    When integrating from eBay we have had a lot of packing errors from changing to click and drop with staff as they do not see the price a customer has paid for an item. This just further gives and indication to which item the staff should be picking and packing. For example we Sell two types of poo bags both very similar in titles due to keywords to get to the top. One is a more luxury poo bags and the other is a thinner sort but by having the price on there is also it just confirms which sort…

    3 votes
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  9. Weight download from woo commerce

    I have integrated C&D with my woo commerce site and all is working fine. It would be really useful if the weights could be imported as well otherwise I have to do this manually for each order and this is time consuming.
    I could import the orders instead as with DMO but this is a backwards step. Otherwise it is great

    7 votes
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    4 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  10. bigcommerce automatic import as with all other channels

    It would be really good if orders would import to Click and Drop that are "Payment Confirmed". This is how all other channels work such as Shopify. Right now, our BigCommerce orders only get imported if we mark them manually is awaiting shipment which means they can get missed.

    3 votes
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    1 comment  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  11. Integrate Click and Drop with the Discogs

    Is it possible to integrate Click and Drop with the Discogs order pages for sellers (www.discogs.com/)?

    7 votes
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    10 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  12. resync deleted shipments

    It used to be that if you needed to edit an order from a marketplace (like NOTHS) you could edit/update the shipment details on NOTHS, and delete the shipment from C&D, and then next time C&D synced it would pull the deleted order back across with the new details.
    I've needed to do this twice this week, and after deleting the order from C&D it hasn't reappeared even after waiting hours.
    Has this functionality been taken away, please can it come back

    1 vote
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  13. Etsy Variations not showing

    Hi
    C&D is great by the way.
    At the moment when C&D pulls in an order from Etsy it does not show the size/variation of that order. Each of my Etsy listings could have up to 15 sizes. I need the sizes showing in C&D as this indicates what postage I need ie. Large letter, Small parcel, large parcel. I also use this to select which orders I print and then post myself [small items] or send to my print partner [big items]. Currently I am having to search by name and select the orders which is very time consuming.

    14 votes
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    7 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  14. Make Click and Drop work for people using M2E Pro in Magento 2

    Click and Drop can't be connected to a Magento 2 store running M2E Pro because of a security incompatibility between M2E and Click and Drop (WS-I Compliance).
    Magento 2 with M2E Pro is a VERY popular solution so it makes sense to find a way to make Click and Drop work for people using it.

    5 votes
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    6 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  15. reject long addresses

    Excess characters omitted, could such addresses be marked error?

    1 vote
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  16. We need the NOTHS 'Dispatch by date' to also be exported to and filtered within Click and Drop.

    We need the 'Dispatch date' from Not On The High Street to be exported to Click and Drop as part of your integration. As our customers can choose when they want their gift to be sent, we set the estimated dispatch date to match thier request. So not all current active orders will be dispatched today, some people order in advance. We need this information to be seen within click and drop also, as at the moment we cannot filter by dispatch by date in click and drop, thereby making the integration redundant for us. If dispatch date could be…

    5 votes
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  17. add opencart intergration to the click & drop 1000's sites have this backend

    Add opencart intergration to the click & drop 1000's sites have this backend and currently to download and then upload files is a process.

    6 votes
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  18. Integration for paypal invoices to be imported into click and drop.

    Integrate paypal invoices - I send a lot of invoices for purchases made via facebook etc.
    Would be great if you could import these to click and drop as currently having to manually add details :(

    6 votes
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add the ability to manually sync orders from connected marketplaces.

    Rather than an automatic sync every 15mins or so it would be very helpful to be able to manually sync the orders as on occasion I have urgent orders come in that I need to print immediately and have to wait for them to appear which is frustrating.

    I can understand not wanting to hammer your servers with requests but perhaps include the option to have one or two manual sync requests per day? One at least!

    10 votes
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    3 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  20. Link into Amazons Buy Shipping API or exclude prime orders from click&drop

    Amazon are ramping up their seller fulfilled prime offering and more and more sellers will be offered this selling platform. Please either integrate with the buy shipping api so that we can use click and drop to purchase our royal mail labels but still through amazon. or setup click and drop so that it doesn't import these prime orders.

    10 votes
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    1 comment  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
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