General
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Automatically update/edit/remove orders in C&D if an order is updated/edited/cancelled in Shopify, Amazon, Ebay etc.
When an order is cancelled or updated/edited in Shopify (and I assume in other marketplaces) the order does not get removed from C&D or get its status changed to 'cancelled' at the very least.
This glaring flaw can and has led to orders being sent which were actually cancelled, resulting in losses incurred by the seller because customers are receiving items they cancelled and were refunded on. A huge flaw that should have been fixed a long time ago.
There needs to be better communication between marketplace and C&D and an AUTOMATED removal or editing of the order in C&D…
1 vote -
intergration with Amazon
Hi Team
Not sure if you're aware but Amazon have now launched in Netherlands and we are currently unable to intergrate with them, as it is not an option to select.
Would it be possible to add an option so that we can do this?
Thanks
1 vote -
Send Woocommerce orders to Click and Drop, even if the balance is zero
The Woocommerce integration works really well, but we'd like to be able to send ALL processing orders to Click and Drop, including those with a value of £0. This is so that we can also generate labels for replacements, which we don't want to charge our customers again for (and therefore the balance on the order is £0). At the moment, these are simply ignored by Click and Drop and need to be manually entered.
1 vote -
Make it easier to combine orders for posting to same buyer
Seems impossible to do easily
2 votes -
API / dispatch notifications and tracking not updating on Ebay or Bluepark
My orders from Two ebay stores and Bluepark download to Royal Mail ok.
However, after shipping and manifesting, it is not sending back shipping notifications
It's been happening for a month
I've opened technical support cases over the last month.I've sent screenshots. I've spoken to Wendy at Click and Drop who said she was raising to Becky. I've spent hours on hold to Ebay..
I've got tons of orders. Tonight, I need to manually update over SEVEN HUNDRED tracking numbers. It's going to be daylight again before I can get this done and go to bed.
This is happening every…
1 vote -
Quicker or on demand 'new order' refresh
Could the 'Refresh' button on the orders pane be an On Demand refresh to immediately pull in new orders?
Or at least, a faster update interval.
Having to wait 10-30 minutes for an order to sync from Woocommerce or eBay is a nuisance, and I can't see a reason why it couldn't. I'll often have an order printed, picked and packed and be sat drumming my fingers waiting to apply the postage/print the label!
Thanks :)2 votes -
Why does it take C&D nearly an hour to fetch labels from ebay?
Can you please speed the up? It's really annoying and if the timing was against us we might miss the pick-up for those items for that day.
8 votes -
Integrate with Online Stores More Often
Please integrate with our online stores more often to download orders into C&D and then to update the tracking details on the order details of our store.
I have waited up to an hour in the past for the tracking number to be updated and 30 minutes for the order to show in C&D
Thank you2 votes -
faster integration with ebay and amazon
Speedier downloading would be a welcome improvement. Constantly refreshing the page in hope that the orders will arrive so i can finsh up for the day and get to the post in these very limited windows we have to operate in now
14 votes -
Integrate with the Superia Commerce ecommerce platform
A lot of users on the Superia platform use Click and Drop with no direct way to import and send 1000s of daily orders.
1 vote -
why does it take several hours, sometimes days for the integration with ebay to update every time I sell something
When I sell something on ebay I click a button "print postage label" which takes me to click and drop, when I log in there my order does not appear for hours and sometimes days later, this delays my dispatch and means my customers have to wait longer for delivery, why on earth does it take so long, it is much quicker if I get in my car and drive to the post office....
2 votes -
Which platforms pull phone and email details
Please can you clarify which platforms pull through customer email address and/or phone numbers for using the notifications feature on C&D.
1 vote -
Allow "Payment Pending" items in Shopify to sync to Click and Drop
We have some customers that pay after they have received goods (either a wholesale customer on terms or a legacy customer). These orders do not sync to Click and Drop from Shopify. It would be nice if they did.
1 vote -
Enable 'by product' data feeds from eCommerce
When feeding data in from WooCommerce etc. it would be good to only send SOME products rather than ALL products, as on my website different people fufil different products. Distribution centre A only sells products 1 and 2, but Centre B sells products 3 and 4. I don't want to send orders for 1 and 2 to the Centre B for example.
1 vote -
Auto populate Singapore and Hong Kong as Cities
Every single order I get to Singapore or Hong Kong is missing the City field as the people that live there do not enter anything in that field as the City is the same as the country. Is there a way to auto populate City for these countries? City is a mandatory field so I have to manually add this in for every order I get from these areas.
3 votes -
Add functionality to use CSV uploads to edit an existing order
Customers who have set mailing rules on their own systems lose this functionality once orders are imported directly from marketplaces. It would be really useful if the CSV upload enabled customers to also EDIT existing orders. For example, if an Amazon order automatically loads into Click and Drop I would then like to upload a CSV file that tells Royal Mail how it should be sent (i.e. mapping to the Amazon order number).
1 vote -
Make C&D Woocommerce integration compatible with Ngnix servers
Ngnix is a type of web server like the more common Apache. It does not accept PUT requests (which are a security risk anyway and often blocked by firewalls). D&D should really be using POST instead of PUT to tick off orders as completed.
This is likely to be the cause of any unexplained problems with "Mark orders as despatched on channel'.1 vote -
Import Orders Tags with Shopify connection
Would be helpful if the connector imported the Shopify Order Tags as "Tags" is a relatively new column for Click & Drop
4 votes -
Fix Magento integration to import full customer name, not just first and last names.
Hi,
When importing orders into Click and Drop from Magento 2.X, Middle names are not imported.
So for example, a customer placing an order with the following details
first Name : Graham
Middle Name : Arthur
Last Name : WhartonWill result in a parcel sent to "Graham Wharton"
and an order with the following details
first Name : Graham
Middle Name : Wharton Auto Services
Last Name : LtdWill result in a parcel sent to "Graham Ltd"
and an order with the following details
…first Name : Parcel
Middle Name : Motel ID 1234
Last Name : Wharton3 votes -
Etsy Variations
Can you allow Etsy variations to be shown? I cant understand why this cannot be included, its such a simple request from etsy's API!
thanks
5 votes
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