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  1. Please dont make us get a refund just to buy the same thing over again

    I booked a parcel yesterday and took it to the post office today. it was 5:20pm the man refused to take my parcel saying the last post had already gone. I asked what do i do now? as i still need to send this parcel? and its been paid for. I had to call up to get a refund and now i have to reorder the same thing and print it all over again. just to redate the label? why not just give me anothe label? or better still just let me post it. why do i have to get…

    3 votes
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    2 comments  ·  Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
  2. dispatch back to ebay and amazon. There should be option to choose just dispatch without tracking or dispatch with tracking.

    There should be option to choose just dispatch without tracking or dispatch with tracking. as some times sellers may have low stock or any other difficulty sending order on time. If the tracking shows delay metrics will be affected, but if no tracking then metrics is only affected if the buyer says they received late.

    3 votes
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    1 comment  ·  Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
  3. Automatically set shipping weight for orders of a set price

    Many of our products from eBay do not have a shipping weight (terrible, I know!).

    As we sell many of the same size/price items, it would be great if we could have the price automatically be set for orders of a particular price.

    3 votes
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    0 comments  ·  Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
  4. update Rules to match eBay packaging

    Please can you match the shipping rules or edit them to match eBays? that way we will know what triggers what.

    2 votes
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    0 comments  ·  Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
  5. Rules for Saturday Special

    At present if I import an order with a delivery method assigned as Saturday Special (or whatever else I would label it on my website), upon importing this order via the API, there is no shipping rule that allows us to select Special Delivery and to assign the Saturday option to it, so it has to be manually assigned each time, meaning we either have to remember it is a Saturday special, or every order on a friday has to be double checked just in case.

    2 votes
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    0 comments  ·  Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
  6. Priority for Shipping Rules

    Allow users to set the priority order of shipping rules rather than the automatic way the system does it.

    2 votes
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    0 comments  ·  Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
  7. Shipping Rules - Add the size of an item

    Add a size selection for each product. I went to set up shipping rules, however as I have some products that are the same weight but fall into different size categories (Large Letter & Parcel) When I set up shipping rules It will not be accurate. This is due to rules only taking into account of weight and order value.

    2 votes
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    1 comment  ·  Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
  8. you must be able to track items at ALL times----it seems you can not why?-is this idea too difficult????

    you should no which consignment parcel is on-----you do not--why????
    you need better control between parcel depos.-----why not?????
    what is so difficult about Warrington that you cannot get to grips with????
    do you have regular issues at Warrington??????

    2 votes
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    1 comment  ·  Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
  9. Change Royal Mail Tracked LBT services to a Large Letter format

    Royal Mail Tracked LBT 24 & 48 are Large Letter services, they should be categorised under Large Letter instead of Parcel. The shipping rules for LBT do not work due to this reason.

    2 votes
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    3 comments  ·  Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow 1500grams instead of 1.500grams

    Please, can you allow 1500grams (Example of Numeric field weight format)? My Magento site generates CSV spreadsheets without the decimal point and displays weights such as 1500 instead of 1.500

    Royal Mail Dispatch Manager could do this, however, Click & Drop does not at this time. : )

    2 votes
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    1 comment  ·  Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add the full recipient address to the report export spreadsheet

    Can the full recipient address be added for each item sent on the end of day report in excel. As this info only contains the Order ref and the tracking number and date etc.

    2 votes
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  12. Option to send letters/large letters by Tracked

    On our Amazon store, if someone selects 'Expedited', we currently send letters and large letters by Tracked 24 (without a signature), and parcels by Special Delivery. This saves on postage costs and also benefits our customers who do not need to be in to sign for smaller items.

    However I cannot do this with C&D, because if I select Letter or Large Letter for the package size, it does not give me the option to use Tracked 24.

    I can get round this to some extent by selecting "Any package size", but then my Expedited parcels will also be sent…

    2 votes
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    0 comments  ·  Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
  13. In shipping rules i think in the drop down there should be a choice to select apply to all of your marketplace stores

    In shipping rules i think in the drop down there should be a choice to select apply to all of your marketplace stores

    2 votes
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  14. Add Shipping Services on 'Orders' page

    On the selling platforms we use we offer different shipping services depending on how quick the customer wants the order sending. The problem is when we go into 'New Orders' the shipping service is not visible unless you go into the individual orders. We sell a lot of products and have a lot of sales per day so it is very time consuming having to click into each order. If the shipping service was visible on the orders page we could batch the types of shipping together.

    2 votes
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  15. apply shipping rules to orders with multiple items

    With our business account, we have a contract that states all parcels from us are classed as the same parcel size. With this in mind, it's particularly frustrating that we are having to manually set this with each order. Can there not be an option within our account to set a default parcel size & weight to be used across the board?

    1 vote
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  16. Setup shipping rules by Service first then select the countries the service is available from

    Currently, When setting up shipping rules, you select which countries on the first page which then limits the service on the second page to whats available to that bunch of countries.

    This usually ends up with only having 2 common service for all those countries (international economy and international standard)

    When for 90% of the countries you actually ship tracked or Signed for...

    How about you select the service FIRST then list of countries available are filtered by that service availability.

    not only does this make more sense it would also make RM more money as more expensive service would…

    1 vote
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  17. Shipping Rules Not Working for Despatched By Other Courier

    Shopify site. Added multiple shipping rules to exclude DHL orders having postage automatically applied in Royal Mail. But the rules don't work.

    When using 'test shipping rules' all criteria match for DHL rules except for 'channel shipping method', which always has a red cross next to it.

    The shipping method is being pulled in correctly from shopify and all other settings are corrrect.

    At a loss what to do....

    *[read all the shipping rules documentation and contacted royal mail but no resolution]

    1 vote
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  18. Allow free returns for textbooks posted to state schools until 31st August 2020. Many Year 11 & 13 unable to return books in person.

    Schools are not receiving returned text books and will be unable to provide new students with books, or face a huge bill, buying more.

    1 vote
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  19. look at why standard internation post dosnt default to going air mail

    standard international letters post isnt defaulting to going air mail even though it has it written on the label, my USA post was taking 6 weeks to arrive! i bought a blue highlighter pen to highlight it on the label & stuck the blue stickers on & bingo its gets there in less than a week!

    1 vote
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  20. increase the time your customers have to post a package with a printed label attached

    It is ridiculous that once a label is bought online and printed that the item has to posted in in 24 hours - make it at least a week.

    I had 2 of your offices refuse to accept my parcel as the post by date expired 12 hours earlier.

    1 vote
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