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  1. Shipping Rules for Trading Names/Logos

    Can you work a way of shippign rules being used to allocate orders to different trading names - maybe based on SKU?
    We process orders from our WooCommerce based site, and different clients have their private areas wherethey can order their products (we do white label production/drop shipping for other companies) and would love to pull their orders through but allocate to their brand, to have their logos and return addresses instead of ours.

    1 vote
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  2. Rules for Saturday Special

    At present if I import an order with a delivery method assigned as Saturday Special (or whatever else I would label it on my website), upon importing this order via the API, there is no shipping rule that allows us to select Special Delivery and to assign the Saturday option to it, so it has to be manually assigned each time, meaning we either have to remember it is a Saturday special, or every order on a friday has to be double checked just in case.

    2 votes
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  3. Domestic / International Package Sizes Conflict

    I have been reconfiguring my click and drop shipping rules to make the automatic process much smoother but have encountered one particular exception that I am not sure if you can help me with.

    Basically, I sell many light and small items that easily fit in letter size packaging. If they are over £20 I send these letters 1st class signed for domestically. Internationally I send them tracked and signed (or just signed for the countries required) regardless of the value. If they are below £20 and sell in the UK then I send these letter-sized items via normal Royal…

    1 vote
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  4. Allow me to change postage weights that have previously been put in by me

    I now use different packaging and so the weights that I previously used in shipping rules are now incorrect but there is no way of changing them so I now have to change each one individually each time I apply it to an order. very time consuming.

    1 vote
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  5. Clarify the FAQ for Personal accounts when using Tracked 24/48 and getting Proof of Posting

    Currently the website says you need proof of posting when using a Personal account.

    Now when you use Tracked 24/48 you must drop it off at a Royal Mail Customer service point (which the locator link in the postage purchase email doesn't differentiate between Post Office and Royal Mail CSP).

    However it doesn't state you cannot get Proof of Postage at a Royal Mail CSP. I went and dropped 1 parcel off last week and got moaned at for asking for Proof of Postage.

    Why have you created a system where personal customers using Tracked 24/48 can't claim for compensation/damage…

    1 vote
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  6. Enable sorting of shipping rules by 'shipping service' and allow us to select multiple rules to apply an action

    In the final days before to gifting occasions (like Christmas) we like to change from our usual method of posting everything second class to sending every first class instead. Currently have to scroll through the full list of shipping rules to manually deactivate every second class shipping rule one at a time and activate every first class shipping rule one at a time. The sort and multi-select capabilities would make this much quicker.

    1 vote
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  7. Priority for Shipping Rules

    Allow users to set the priority order of shipping rules rather than the automatic way the system does it.

    2 votes
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  8. Clearer Postage Rules

    Your Click & Collect website should explicitly state that personal Click & Drop account holders may not address parcels for subsequent collection at a local Post Office. My recent contact with a number of your staff clearly suggests that they also are unaware of this limitation. As a consequence, a parcel has recently been returned to me as 'not accepted'

    1 vote
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  9. Please dont make us get a refund just to buy the same thing over again

    I booked a parcel yesterday and took it to the post office today. it was 5:20pm the man refused to take my parcel saying the last post had already gone. I asked what do i do now? as i still need to send this parcel? and its been paid for. I had to call up to get a refund and now i have to reorder the same thing and print it all over again. just to redate the label? why not just give me anothe label? or better still just let me post it. why do i have to get…

    2 votes
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  10. Flagged customers

    export blacklisted customer file to C & D, when the name and address matches, we know how to deal with those who are moral turpitude, can use sign for or tracked service instead, benefit to RM also, might reduce large amount of claim.

    1 vote
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  11. Shipping Rules - Add the size of an item

    Add a size selection for each product. I went to set up shipping rules, however as I have some products that are the same weight but fall into different size categories (Large Letter & Parcel) When I set up shipping rules It will not be accurate. This is due to rules only taking into account of weight and order value.

    1 vote
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  12. Mark as dispatched

    Hi,
    'Mark as dispatch' ids a known issue for ebay as they need an initial scan otherwise it's marked as late, but perhaps Click and drop can be amended to allow for choosing what is 'marked as dispatched' on a channel.
    For instance I need 'mark as shipped' for tracked items, and that's fine, but not for CRL Large Letters.
    At the moment the default is on or off for ALL shipping options. This would certainly cure the problem for me.

    1 vote
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  13. customised postage option to show most used postage

    customised postage option to show most used postage

    1 vote
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  14. Enable Dispatch Date data to be configured in the C&D integrations.

    Customers often choose a delivery date. This information needs to be transferred to C&D.
    At the moment we have to use csv import which is very time consuming.

    1 vote
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  15. Shipping Service Alias to be a string of words separated by a comma

    Allow a shipping service alias to be a string of words separated by a comma rather than 10 letters and no spaces ie (Royal Mail 1st Class Recorded or Royal Mail 24 Tracked & Signed)
    Dropxbox integrations will not allow shipping rules to be setup.

    1 vote
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  16. This morning I have no BPL options which is what we always use, also no international options at all. We are being offered just STL and SD

    This morning all of my usual shipping options are missing, I have no BPL options which is what we always use, also no international options at all. We are being offered just STL and SD options.
    Unable to process parcels without the options

    1 vote
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  17. DELIVERY CONFIRMATION NUMBER TO BE DISPLAYED AND ACCESSIBLE. UNACCEPTABLE THAT YOU'VE TAKEN AWAY THIS OPTION.

    The delivery confirmation number was available for second class standard small parcels in the old system. Now with the new one it is impossible to find or just is not displayed. This is completely unacceptable, delivery confirmation is essential for ebay sellers and this was a feature available in the old system, why remove it? Shutl automatically updates with the delivery confirmation id so why have royal mail themselves made it impossible to find? Guess where I'll be spending my money if this problem isn't fixed.

    1 vote
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  18. Set up shipping rules for SKUs

    There should be a way to set up shipping rules by SKU. At the moment our shipping rules are done by price - this is a bit of a hassle because we have to have loads of bands to cover all the different products at different weights, and as soon as we have a discount or a sale on then everything is wrong.

    We have a few rules set up by shipping costs, but our own site is free shipping and we're moving towards free shipping everywhere so that's not ideal either.

    It would be really handy if we could…

    10 votes
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  19. Save Customer Address & Details button on Create Order page

    On the old system we could tick the save customer details to address book, but can't seem to find this on the C&D
    Should be a basic

    1 vote
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  20. shipping rules can be applied base item SKU and manage/move shipping rules up/down export/print shipping rules

    1, shipping rules can be applied base item SKU
    2, manage/move shipping rules up/down
    3, export/print shipping rules

    1 vote
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