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  1. Royal mail parcel force labels not scanable at post office

    I go to https://business.parcel.royalmail.com create a label, but because I choose a parcel force type label the post office machine can't scan it and I'n being told I can't drop it off there

    e.g.
    Royal Mail Tracked 48 with Signature
    See details
    TOLP48SF 48 hour (2 working days) Up to £100 Tracked, Email/SMS notification

    I thought all parcels could be dropped off at post office - that is the point?

    1 vote
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    1 comment  ·  Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
  2. Shipping Rules for Trading Names/Logos

    Can you work a way of shippign rules being used to allocate orders to different trading names - maybe based on SKU?
    We process orders from our WooCommerce based site, and different clients have their private areas wherethey can order their products (we do white label production/drop shipping for other companies) and would love to pull their orders through but allocate to their brand, to have their logos and return addresses instead of ours.

    1 vote
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  3. Domestic / International Package Sizes Conflict

    I have been reconfiguring my click and drop shipping rules to make the automatic process much smoother but have encountered one particular exception that I am not sure if you can help me with.

    Basically, I sell many light and small items that easily fit in letter size packaging. If they are over £20 I send these letters 1st class signed for domestically. Internationally I send them tracked and signed (or just signed for the countries required) regardless of the value. If they are below £20 and sell in the UK then I send these letter-sized items via normal Royal…

    1 vote
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    0 comments  ·  Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
  4. Allow me to change postage weights that have previously been put in by me

    I now use different packaging and so the weights that I previously used in shipping rules are now incorrect but there is no way of changing them so I now have to change each one individually each time I apply it to an order. very time consuming.

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    1 comment  ·  Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
  5. Enable sorting of shipping rules by 'shipping service' and allow us to select multiple rules to apply an action

    In the final days before to gifting occasions (like Christmas) we like to change from our usual method of posting everything second class to sending every first class instead. Currently have to scroll through the full list of shipping rules to manually deactivate every second class shipping rule one at a time and activate every first class shipping rule one at a time. The sort and multi-select capabilities would make this much quicker.

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  6. Clearer Postage Rules

    Your Click & Collect website should explicitly state that personal Click & Drop account holders may not address parcels for subsequent collection at a local Post Office. My recent contact with a number of your staff clearly suggests that they also are unaware of this limitation. As a consequence, a parcel has recently been returned to me as 'not accepted'

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  7. Flagged customers

    export blacklisted customer file to C & D, when the name and address matches, we know how to deal with those who are moral turpitude, can use sign for or tracked service instead, benefit to RM also, might reduce large amount of claim.

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  8. Mark as dispatched

    Hi,
    'Mark as dispatch' ids a known issue for ebay as they need an initial scan otherwise it's marked as late, but perhaps Click and drop can be amended to allow for choosing what is 'marked as dispatched' on a channel.
    For instance I need 'mark as shipped' for tracked items, and that's fine, but not for CRL Large Letters.
    At the moment the default is on or off for ALL shipping options. This would certainly cure the problem for me.

    1 vote
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  9. customised postage option to show most used postage

    customised postage option to show most used postage

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  10. Enable Dispatch Date data to be configured in the C&D integrations.

    Customers often choose a delivery date. This information needs to be transferred to C&D.
    At the moment we have to use csv import which is very time consuming.

    1 vote
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    1 comment  ·  Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
  11. Shipping Service Alias to be a string of words separated by a comma

    Allow a shipping service alias to be a string of words separated by a comma rather than 10 letters and no spaces ie (Royal Mail 1st Class Recorded or Royal Mail 24 Tracked & Signed)
    Dropxbox integrations will not allow shipping rules to be setup.

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  12. This morning I have no BPL options which is what we always use, also no international options at all. We are being offered just STL and SD

    This morning all of my usual shipping options are missing, I have no BPL options which is what we always use, also no international options at all. We are being offered just STL and SD options.
    Unable to process parcels without the options

    1 vote
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  13. DELIVERY CONFIRMATION NUMBER TO BE DISPLAYED AND ACCESSIBLE. UNACCEPTABLE THAT YOU'VE TAKEN AWAY THIS OPTION.

    The delivery confirmation number was available for second class standard small parcels in the old system. Now with the new one it is impossible to find or just is not displayed. This is completely unacceptable, delivery confirmation is essential for ebay sellers and this was a feature available in the old system, why remove it? Shutl automatically updates with the delivery confirmation id so why have royal mail themselves made it impossible to find? Guess where I'll be spending my money if this problem isn't fixed.

    1 vote
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  14. Save Customer Address & Details button on Create Order page

    On the old system we could tick the save customer details to address book, but can't seem to find this on the C&D
    Should be a basic

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  15. shipping rules can be applied base item SKU and manage/move shipping rules up/down export/print shipping rules

    1, shipping rules can be applied base item SKU
    2, manage/move shipping rules up/down
    3, export/print shipping rules

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  16. fix Store postage method import from woocommerce

    This used to work a few months ago.

    I have added extra shipping options to my store and there is no way to refresh the list of store postage methods to create shipping rules.

    Without this the entire system doesn't really work.

    1 vote
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  17. Increase overseas parcel weight from 2kg

    This is not specifically a C and D issue but my suggestion is to increase the overseas parcel weight from 2kg. 2kg is not very heavy and often we are 2.5-3kg so have to split into 2 parcels. You can send documents up to 5kg so why not increase the parcel weight?!
    Thank you in advance

    1 vote
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  18. If postage is applied via product rules the item is never added to a batch

    If postage is applied via product rules and then the label is printed using the "Scan & Print" screen the item is never added to a batch so it cannot be manifested without being marked as dispatched (an unnecessary step which I never do).

    This leads to items not being manifested when they should be.

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  19. Remove store postage method name limitations (amazon ebay names)

    We have a shopify store that is linked to amazon and ebay and our amazon/ebay orders are automatically added to our shopify system with the amazon/ebay shipping methods. eg Std UK Dom .We have linked shopify to click and drop and found that those names are not able to be used when adding the store postage methods. Your customer support says this is because they are amazon and ebay shipping names. Why have you made it so that we can't add those store postage method names for our shopify store shipping rule? This means we can't use click and drop.…

    1 vote
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  20. adult only signature for bladed products ie cutlery sets etc

    We need proof of adult only signature for some of our products, scissors
    cutlery sets & garden shears are some of the products.

    1 vote
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