General
52 results found
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Have labels in ZPL format as well as PDF
PDF labels are great for simple "ebay" or "etsy" customers, but for SMEs using the API, and larger commercial integrations, the infrastructure on site means that there are multiple pick/pack stations, with networked Zebra printers. Seeing as ZPL is the predominant label format, it would make sense to have the server send labels in ZPL directly to the label printers.
Just specify an option on the API call to choose the label format.
2 votesThank you for your suggestion. You can already support a multi-workstation label printing process using separate user accounts on each workstation and print assist.
If you require ZPL format for other reasons, please add another suggestion.
Many thanks, the Click & Drop team
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Send dispatched email through EKM integration by passing "true" on send email attribute in addition to tracking number
Tracking number is now sent to EKM through the integration, but an option to send a "true" value back on the "send email" attribute would trigger an automatic dispatched email from EKM to the buyer, as happens with eBay.
Could this be optional in the integration, as EKM currently don't have a permanent Bcc in the email template to send a copy of the email to review platforms, which needs to be added manually for each batch of dispatched orders.10 votesDear User,
Click & Drop allows you to specify the state returned to EKM when an order is despatched, including non-despatched states. This will allow you to both update your store, and avoid the email being sent automatically before you have had the opportunity to add the BCC address.
Kind regards
Click & Drop Team
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Mark orders as despatched on channel - Ability to exclude certain products to fix VTR issue
A big issue at the moment is trying to manage Amazon's VTR when we send letters,
A quick and simple way this could be handled is having the ability to stop Click and Drop marking certain orders as despatched.
For example, If I could select a product in click and drop (a low value item that we send by letter) not to mark as despatch on Amazon, we could log into Amazon and Mark as despatched on there platform with the option Stamps / Franking Option which does not count towards Amazon's VTR
3 votes -
Change wording to reflect customs documents needed for sending to the EU
Your wording on the postage paid for page says this : "Once you have placed your labels and - if sending outside of the European Union (EU) - your customs declaration forms onto your items, you can choose to either:"
You need to change that as the customs declaration forms are also need for postage to the EU now.
2 votes -
Scrolling down the booking page can reduce input weight value
Adding weight to Click & Drop then scrolling down quickly to select service can reduce the desired weight by 1 or 2 grams depending upon how far you scroll down page.
Seems strange but I regularly find you have to click outside the weight box to confirm and set value.
An example - booked Parcel at 995 grams, if I scroll down the value will change to 994 grams.
Just in case anyone else has found same problem.
1 voteDear User,
We cannot reproduce this behaviour. If this behaviour recurs, please contact the help desk.
Kind regards
Click & Drop Team
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Allow old "store postage method" entries to be deleted from the list of methods used in shipping rule creation.
"Store postage methods" are automatically imported from our webstore into click & drop. We often change the name of these methods to reflect current shipping estimates.
This means we have a huge list of 40 shipping methods to sort through when creating a new postage rule. Every single postage method that has ever been used in our store is found in this list when creating a new rule.
I would like to delete the old, redundant postage methods from this list (or just let me delete all of them and re-import the ones in use right now).
2 votesDear User,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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export to xls is creating an xml file instead of xls
Recently the manifested orders export function is generating an xml file but labeling it as an xls - I have to open and resave it (after warnings by any sw that tries to open it). Oddly it doesn't do it all the time looks like there's a bug there?
2 votes -
Automatically populate SAFE PLACE instructions, or alert as to their presence
Currently - safe place instructions are only realised upon printing the order out, unless each order is viewed individually.
Enable either the safe place instructions to automatically populate or alert the user that they are present for review.1 voteDear User,
thank you for your suggestion. Where a Safe Place message has been supplied for an order from a marketplace supporting SafePlace, you specify a service supporting the same, the instructions will automatically be populated.
We will consider visibility around SafePlace for a future release,
Kind regards
Click & Drop Team
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Show Customer Upgraded Postage on Click & Drop from Amazon / eBay
Show customer upgrade on postage via eBay or Amazon on click and drop. if customer has chosen an upgrade or even free deliver, please show it on the options, so we can apply what they require. visually this is needed
2 votesHello, thank you for your suggestion. This is already possible in the Order Details pane and is shown as 'Store Postage Method'. Furthermore, you can build shipping rules to apply postage automatically according to the 'Store Postage Method' selected by your customer at the point of sale.
Kind regards
Click & Drop Team
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Send the 'delivery confirmation' number to woocommere
You currently send the tracking number and a delivery confirmation number to ebay. This is the exact same that you can and should do for woocommerce.
Currently you only send the tracking numbers into the WC notes field, and you do not send the 'delivery confirmation' numbers.
There is no reason why you cannot allow place into the WC order a note when there is a delivery confirmation number.
Without this information our business is not able to keep track of delivery confirmations and does not allow us to manage and communication about the delivery status.
A direct result, we…
4 votesDear user, this is possible, please review your integration settings.
Kind regards
The Click & Drop Team
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Send delivery confirmation number to Squarespace
The Squarespace integration is currently lacking the ability to send the delivery confirmation number from Click & Drop to Squarespace.
This means if you mark the orders as despatched via Click & Drop, the customer is sent (untracked_service) in their dispatch confirmation email - which is confusing and not a great customer experience.
This feature is available via Shipstation so it is possible.
2 votes -
DropBox Retirement. C&D Desktop Falls Short (A step Backwards)
As you know you are retiring the DropBox method in June so the alternative that you are offering needs to offer the same service or better. As it stands it’s a step backwards having a Maximum Limit of 50 Labels per batch!
My system includes the weight and service in our orders CSV Batch File and we use the DropBox method so all labels are generated regardless of an order amount being above 50 but the ‘Desktop Versions’ works differently. If above 50 on the Desktop Version it displays a sidebar notification warning that the labels will not be generated!…
2 votes
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