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  1. Please add some info to distinguish between letter and large letter on the label

    Please add some info to distinguish between letter and large letter on the label

    16 votes
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    5 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you all for your suggestions. We are planning to include the packaging format on labels as part of our next series of label improvements.
    I’m afraid we cannot offer a date for when this will be implemented yet.

  2. Add tracking to first and second class postage

    Now that we have tracking/barcodes included on standard shipping to Europe as well as the rest of the world, can we now please have it added to standard 1st and 2nd class postage in the UK so that we can claim back up to £20 for lost and damaged items without having to get proof of postage.

    7 votes
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    3 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  3. Recipient telephone numbers should be printed on postage labels.

    A lot of international countries make use of the recipient's telephone numbers to notify them of parcel delivery. Israel is a fine example of this.

    Yet even when I input the telephone number in C&D, it never ever gets printed on the postage label, therefore I have to put it onto the PDF image manually or place it in the surname field.

    We should have a setting whereby we can choose to display telephone numbers on labels or not and also choose to display them on all parcels or just domestic or just international.

    Would save parcels being returned which…

    3 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  4. Provide compostable 4x6" labels

    I'm working hard to make all of my packaging compostable but it somewhat defeats the purpose when an A5 envelope has a huge non-compostable label on the front. The backing paper needs to be compostable too. I'm generating so much more waste now that I've moved to click and drop!!

    3 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  5. Please could you think about having a 'average weight' for Large letters and Parcels

    So this would be a 'game changer' for all small businesses using Click and Drop and struggling to make ends meet in 2019.

    When you create Large Letter Labels, hundreds of them, we have to use our own Excel Spreadsheet to keep track of the average weight so that we don't accidentally put 2 500g large letters along with 40 25g large letters.. tipping it over 100g for ALL letters. We use a simple Excel sheet average formula (exactly what Click and Drop uses when you manifest) - But PLEASE incorporate it into click and drop as you go.. It's…

    4 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  6. Show the 'Package Size' on the shipping label

    Currently the Lables do not show the Package Size - so when we get the odd problem with our manifest not matching the number of items in a category, its impossible to tell which ones are at fault.

    Can you consider just adding the Package Size please - it would make errors easier to spot.

    For example I had one less Large Letter and one extra Small Parcel the other day - your system had decided a multiple quantity order would be Large Letter when it was in fact just over-sized and was packaged as a Small Parcel - luckily…

    2 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  7. PLEASE MAKE THE SYSTEM UPLOAD 1ST AND 2ND CLASS PARCEL REFERENCES ONTO EBAY

    PLEASE MAKE THE SYSTEM UPLOAD 1ST AND 2ND CLASS PARCEL REFERENCES (POSTAGE IDs) ONTO EBAY AUTOMATICALLY, TO SERVE AS PROOFS OF DELIVERY. NOW THEY ONLY APPEAR ON THE LABEL, NOWHERE ELSE, AND NEVER UPLOADED AUTOMATICALLY WHEN YOU DESPATCH ITEMS!

    2 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  8. Remove price display on consumer printed postage labels

    Currently the cost of postage is dispayed on postage labels printed from consumer accounts. For online marketplace sales this can lead to buyer unease if the postage charged is greater than the actual postage cost, even though costs such as packaging materials, transport, fees, etc must be paid for by the seller.

    I believe it would be better if the price wasn't printed on the label - after all, NO other UK courier displays the postage cost in this way. It should be confidential between the purcchaser and provider of the postal sevice.
    I have been told that this is…

    2 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add a fault reporting page for Click & Drop

    When you look on the click and drop support page it tells you there are no reported issues, this is clearly incorrect as I have had the same message "We are sorry but we cannot currently accept payments. Please try again later. We apologise for the inconvenience. For further information, please visit https://clickanddrop.statuspage.io/" It is impossible to report such incidences as there is nowhere to report them!!!

    11 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  10. Errors in county addresses in Northern Ireland

    Please update the counties in Northern Ireland
    Omagh is in Co Tyrone NOT Co Fermanagh i.e. BT79 7RS prints in Click and drop address finder as Co Fermanagh.

    1 vote
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  11. Print Ebay Order Record Number on Labels

    The ebay labels have now changed on click and drop showing new channel reference numbers. I understand this is a requirement now with
    Ebay so thats fine however its now very hard to find and match up order sheets with the orders online.

    Is there a way that the Ebay sales record number could also be printed onto the label or packing sheet so we can easily find and match up orders online with their order sheet?

    4 votes
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    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  12. Fix broken Local Collect postcode validation to improve customer experience

    We are regularly seeing Post Offices that have been retrieved and reserved by the Local Collect API being rejected by Click & Drop as a broken system of postcode validation has been implemented. Our customers choose this for convenience, yet we are having to call them and try to find Post Offices that Click & Drop will accept.

    Apparently this is updated monthly but I believe this is a deeper issues as we are seeing this issue weekly which is unlikely to be solely down to Post Offices removing themselves from the Local Collect solution.

    As a company who has…

    1 vote
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  13. Facility to add International Mobile number on shipping label

    RM International Helpdesk team are advising to be writing a contact number to help GLS with delivery to international addresses to improve success rate of first time deliveries.
    No option available on Click Drop to print additional information on shipping label -- so having to HANDWRITE on all international orders everyday

    UK Tracked has facility for "Safeplace" field on shipping label. Can you please make available a comments section for International Shipping Labels

    33 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  14. "Tick this box if you do not want the sender details to appear on the label"

    If I buy a label via the Royal Mail website, I get the option to "Tick this box if you do not want the sender details to appear on the label". However, through the Click & Drop service this option isn't available.

    I want the convenience of using Click & Drop but don't want to display my address. Can this be added to the service?

    2 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  15. Print Sequence to be the same as the Postage applied sequence

    Please make the label generation and Print Sequence to be the same as the Postage applied sequence

    If I sort orders by Customer Name, it would make applying the labels once printed easier and quicker if the printed labels were in the same sequence.

    Whatever method or sequence for sorting the list of orders while applying postage should not affect the printed output sequence,

    The printed output sequence should be based on the sequence of each order having postage applied so that as the orders are placed in a pile the printed labels will be in the same sequence

    Thank…

    2 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  16. a good idea to include the price of items on dispatch notes this will allow users to moniter price and act a receipt for customers

    Ir would be a very good idea to include the price of a item on dispatch notes. This will allow users to moniter prices and save time having to generate and email receipts to customers at a later date

    2 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  17. You make your label printing options cover what your customers require. Provide a preview of the label before payment is maded

    Today I filled in the label details for : -
    The Rt Hon. the Baroness Stowell of Beeston MBE
    Chair of the Charity Commission
    Charity Commission
    Redgrave Court
    Merton Road
    Bootle Merseyside L20 7HS

    And despite printing the label on two separate occasions after adjustment the best print I got was : -
    The RT Hon. the Baroness
    Charity Commission
    Merton Road
    etc. Totally inadequate for the purpose.
    Please review the fields and as suggested provide a visual of the label before payment is requested please.
    Peter T

    2 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  18. Tracking numbers for OLA generated but not stored on the order

    Am new to C&D so still figuring things out (because of shocking lack of documentation), but I've noticed that OLA generates a tracking number on the label which is not stored in C&D. Why not?

    1 vote
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  19. Dispatch Label

    As a few people have mentioned the dispatch note is not user friendly
    1) the font is to small
    2) if we could have an option as to what detail we can display- eg product info / product number.

    In order to help a seller and make generating labels more efficient

    In a nut shell we need to be able to customise this for information we require

    2 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  20. backorders

    I need to be able to ship in two or more despatches because of backordered items.

    1 vote
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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