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  1. Errors in county addresses in Northern Ireland

    Please update the counties in Northern Ireland
    Omagh is in Co Tyrone NOT Co Fermanagh i.e. BT79 7RS prints in Click and drop address finder as Co Fermanagh.

    1 vote
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  2. Fix broken Local Collect postcode validation to improve customer experience

    We are regularly seeing Post Offices that have been retrieved and reserved by the Local Collect API being rejected by Click & Drop as a broken system of postcode validation has been implemented. Our customers choose this for convenience, yet we are having to call them and try to find Post Offices that Click & Drop will accept.

    Apparently this is updated monthly but I believe this is a deeper issues as we are seeing this issue weekly which is unlikely to be solely down to Post Offices removing themselves from the Local Collect solution.

    As a company who has…

    1 vote
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  3. Recipient telephone numbers should be printed on postage labels.

    A lot of international countries make use of the recipient's telephone numbers to notify them of parcel delivery. Israel is a fine example of this.

    Yet even when I input the telephone number in C&D, it never ever gets printed on the postage label, therefore I have to put it onto the PDF image manually or place it in the surname field.

    We should have a setting whereby we can choose to display telephone numbers on labels or not and also choose to display them on all parcels or just domestic or just international.

    Would save parcels being returned which…

    3 votes
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  4. Show the 'Package Size' on the shipping label

    Currently the Lables do not show the Package Size - so when we get the odd problem with our manifest not matching the number of items in a category, its impossible to tell which ones are at fault.

    Can you consider just adding the Package Size please - it would make errors easier to spot.

    For example I had one less Large Letter and one extra Small Parcel the other day - your system had decided a multiple quantity order would be Large Letter when it was in fact just over-sized and was packaged as a Small Parcel - luckily…

    2 votes
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  5. PLEASE MAKE THE SYSTEM UPLOAD 1ST AND 2ND CLASS PARCEL REFERENCES ONTO EBAY

    PLEASE MAKE THE SYSTEM UPLOAD 1ST AND 2ND CLASS PARCEL REFERENCES (POSTAGE IDs) ONTO EBAY AUTOMATICALLY, TO SERVE AS PROOFS OF DELIVERY. NOW THEY ONLY APPEAR ON THE LABEL, NOWHERE ELSE, AND NEVER UPLOADED AUTOMATICALLY WHEN YOU DESPATCH ITEMS!

    2 votes
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  6. Remove price display on consumer printed postage labels

    Currently the cost of postage is dispayed on postage labels printed from consumer accounts. For online marketplace sales this can lead to buyer unease if the postage charged is greater than the actual postage cost, even though costs such as packaging materials, transport, fees, etc must be paid for by the seller.

    I believe it would be better if the price wasn't printed on the label - after all, NO other UK courier displays the postage cost in this way. It should be confidential between the purcchaser and provider of the postal sevice.
    I have been told that this is…

    2 votes
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  7. Provide compostable 4x6" labels

    I'm working hard to make all of my packaging compostable but it somewhat defeats the purpose when an A5 envelope has a huge non-compostable label on the front. The backing paper needs to be compostable too. I'm generating so much more waste now that I've moved to click and drop!!

    3 votes
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  8. Tracking numbers for OLA generated but not stored on the order

    Am new to C&D so still figuring things out (because of shocking lack of documentation), but I've noticed that OLA generates a tracking number on the label which is not stored in C&D. Why not?

    1 vote
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  9. backorders

    I need to be able to ship in two or more despatches because of backordered items.

    1 vote
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  10. Search and select multiple orders

    The ability to search and select multiple orders would be a big improvement. Currently when you search and select (or filter and select), those selections clear as soon as you enter in another search term (or filter criteria), which means that you can’t select multiple orders for processing.

    I use a barcode scanner and I am able to use that to scan the order number on some of my order paperwork, which inputs the order number into the search bar for me, but then I have to process the order individually from that point onwards, due to the fact that…

    1 vote
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  11. Being able to use more than 40 characters on labels

    It'd be great to increase the characters allowance in Reference field as it currently can only accept 40 characters.
    Alternatively, being able to add more rows onto a label could be a way to work around this

    1 vote
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  12. DELETE button/icon for extra orders

    Right now you need to checkbox order then go to bottom of the list, select ACTION then click GO - would be great to have trash icon to simply delete extra order(s) - with confirmation of course - that are already combined with "main" order.

    1 vote
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  13. Add prices onto despatch note (integrated label)

    Please allow the price of the products to be included on the despatch note. This will ensure there are less picking errors and is useful for the customers to see.

    1 vote
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  14. Improve the experience

    Stop requiring me to tell you information that I don't want to tell you. I have no idea of the name of the person at the company who will open the letter; why must I enter a first and last name?

    Why do I have to create an order just to fit in with your database structure? It's not at all appropriate for a "personal account" to have to do these things.

    Why, when I click the back button, do you discard all of the information that i have already entered? Have you heard of cookies?

    So far, I'm not…

    1 vote
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  15. Printing - location of the label on the page

    Currently I am being forced to use a whole sheet of paper for each label because RM IS PUTTING INFO ON THE PAGE WHICH I DO NOT WANT OR NEED. IT SHOULD BE LIKE EBAY WHERE THE LABEL TAKES 1/4 OF A PAGE AND NOTHING ELSE IS PRINTED.
    THAT WAY I PAGE CAN GENERATE 4 LABELS USING SCISSORS

    1 vote
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  16. Click & Drop Business Printing a Blank Page everytime after first label - Please Stop it

    THIS IS A FAULT.

    Click & Drop Business is printing a Blank Page after the first label every time. This wastes a lot of Labels. This is a bug as it did not happen before.

    1 vote
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  17. We want to ship a item to my client.The weight is 18182g,the size is 81cm*39cm*10cm.I can't buy the right shipping label.tell us why!!!!!

    We want to ship a item to my client.The weight is 18182g,the size is 81cm39cm10cm.I can't buy the right shipping label.tell us why!!!!!

    1 vote
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  18. Print Sequence to be the same as the Postage applied sequence

    Please make the label generation and Print Sequence to be the same as the Postage applied sequence

    If I sort orders by Customer Name, it would make applying the labels once printed easier and quicker if the printed labels were in the same sequence.

    Whatever method or sequence for sorting the list of orders while applying postage should not affect the printed output sequence,

    The printed output sequence should be based on the sequence of each order having postage applied so that as the orders are placed in a pile the printed labels will be in the same sequence

    Thank…

    2 votes
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  19. latest update has failed to address MRS problem

    The problem with the name fields in C+D has been a problem for a couple of years now. The latest update was supposed to fix it, but it has actually made it worse.
    If you add an address to the Address book there is now just one field called "full name". If you put MRS NAME NAME in that field, save it and then use that for a label, the MRS is missing.

    At least before we could add it to the First Name field to make sure it printed.

    I have screen shots if you don't believe me but…

    1 vote
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  20. Give an option for smaller labels!

    6" x 4" is too big a label for a lot of our large letters and spoils branding. The option to have smaller labels would be far less intrusive and look a lot better + saving paper.

    Thanks

    1 vote
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