General

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Hi, would be great if it would stay on the amount of items per page once selected from the drop down as when i select the amount of items l

    Hi, would be great if it would stay on the amount of items per page once selected from the drop down as when i select the amount of items and refresh the page it automatically jumps back to 50 per page. this is very frustrating for sellers who have a high volume of sales!

    thanks

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
  2. duplicate

    Provide a 'Duplicate' button on Product detail/edit screen that pops the Create Product screen and pre-populates all fields as per the displayed Product.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. Might be useful to tell people where your Customer Service Points actually are

    Where are your Customer Service Points? Your website service finder only shows post offices, even when filtered.

    So i buy an online label and cannot find where to drop the parcel off, well done Royal Mail.

    Clearly i am not the only person with this issue. So might be an idea if you actually fix the problem instead of ignoring people.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. Stock Management Features

    I would like to see stock management features.

    Stock.
    Cost price
    Total cost.

    As as a basic start.

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. Stock Control by SKU

    I would like to be able to link SKU to a number of items in stock, then have the stock removed as an order comes in.

    Hence creating a simple stock control system.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. Order Filter - Store Name/Integration Name

    I haven't yet found a way to differentiate orders for customers with more than one Shopify integration. The only way around this is to have multiple click&drop accounts: 1 account per Shopify store. If the Order Dashboard had a filter for 'store name' or 'integration name' then you could have 1 click and drop account and multiple Shopify accounts with easy order management between them.

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. show the average weight and number of items BEFORE the manifest is made so I can confirm it is correct because sometimes it is wrong

    show the average weight and number of items BEFORE the manifest is made so I can confirm it is correct because sometimes it is wrong then i have to call business helpline at 5p/min and wait on the line for them to answer then to adjust the manifest, waste of time.
    the click & drop sometimes 'remembers' the package type i.e large letter, but if the quantity is 2, its no longer a large letter, its a parcel, but click & drop puts it through as a large letter and i only find out when ive printed the manifest.

    4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. products weight filter

    on the product list you can filter by date added , product number etc etc but not by product weight ?? why ??
    can this be added to the weight column ?
    please

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. Update product Data not working?

    When shipping from orders synced from integrations (eg NOTHS) if we change the weight of the product, and click on the box to update product data, next time we ship the same product the weight has not changed. This is getting tedious each time we ship orders.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
  10. Quick online report for missing or not delivered parcels/letters

    App or online tools for quick report of lost/missing parcels , this is not about compensation, only to make better service and make easy for you to investigate a missing parcel or find the problems.., for eg. report a postcode or full address or add a button on click and drop ( parcel not delivered/missing), . This can be perfect for large volume sellers, i lost many parcles and for me and many other sellers is not worth to report low value parcels/letters by the phone, so Royal Mail can't see any problems. so basicly, quick report will make we…

    24 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
  11. Automation of tracked items

    It is difficult, if not impossible, to search for items by name or address. I believe, there should be additions.

    Once addition should flag items, that are tracked, if they are showing as not being delivered (e.g. 5 days for UK and 14 days for tracked international orders).

    If an item is showing as no attempted delivery being made after a set period of time. The Click and Drop account owner should be able to flag it for Royal Mail. Once the item has been flagged Royal Mail should investigate and if the item cannot delivered then a credit should…

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add "Parcel/Large letter" as a valid combination for products in the catalogue for Package size (domestic / international)

    For UK orders we send everything via RM tracked 24 and 48 services using the tracked 24/48 LBT (letterboxable) variants in place of Large letter codes where applicable. *Note these codes are only applicable to products set as parcels. As these codes do not apply to orders shipped overseas we would use MT1 tracked Large letter codes instead for the products that sit in that size band. The problem is that C&D does not allow that as a valid product combination and we are having to manually apply the postage for all international orders. The combination "large Letter /Parcel" is…

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
  13. Apply postage to multiple products within one order automatically (Flat-rate parcel contract).

    We are using the C&D integration for eBay as a trial. We are using the scan and print facility provided by C&D. We have discovered that if an order contains more than one product C&D will not automatically apply postage which means scan and print doesn't work and therefore the order requires manual intervention. On eBay alone we have 400+ orders on a Monday. If we were to add our Amazon orders as well this would create logistical problems.
    C&D customer services have informed us that the reason for this is the system doesn't know what postage to apply to…

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow us to edit/split an order (products cannot be added/removed)

    Now that the CN22's can be automatically generated, it is a requirement to allow us to edit the products on an order.

    I need to be able to add new products to an existing order and remove products from an existing order. It would also be good to be able to select any number of products on an order and select "Move to new order with same customer details", i.e be able to split products.

    At the moment, if I get an order for 2 items imported from my Magento store, and i intend on splitting them into two packages…

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
  15. Offer ability to sort address book in order it was entered.

    Offer ability to sort address book in order it was entered.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
  16. remove products tab etc, when not using product functionality

    Give a setting to remove all products functionality for companies not requiring any product integration - i.e. those that just want to print postage.
    At minimum delete the "products" and "manage you product catalog" selections on the dashboard etc. to declutter / stop mis-clicks

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
  17. I would like to edit, add to or adjust the goods ordered by some customers. Sometimes customers change their orders, for example, different

    I would like to edit, add to or adjust the goods ordered by some customers. Sometimes customers change their orders, for example, different qty's, flavours etc.. But I cannot find a way of editing orders once they are lodged in C&D.. Please advise.. Thank you!!

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
  18. Tracking number notifications

    Currently as I understand it the Royal Mail is supposed to sent out an email (or SMS) on the morning the items is due to be posted with a delivery window for tracked items? So far I have yet to have this happen on any of my tracked orders, but that's another problem!

    BUT wouldn't it be far more beneficial for us and our customers to receive a notification to say the item has been received by Royal Mail as soon as it is first scanned? Then if the customer wanted to "track" the parcel they would then have the…

    7 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
  19. extra lable

    We need to add an extra label to certain products like motorcycle batteries. i.e we currently have a seperate sticker for "SPA 67 NON restricted items" can we not just attache this to the prouct on Click and drop and it prints it out as we do the shipping label?

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
  20. Integrate Royal Mail and Parcel Force

    Having spoken with Parcel Force, it is my understanding there is a level of integration between Royal Mail and Parcel Force. Royal Mail, as I understand it, typically deals with parcels 2kg and under. Whereas Parcel Force will handle Royal Mail traffic for parcels over 2kg.

    I do see, Royal Mail will handle packages for UK up to 5kgs where as any international, including EU, the limit is 2Kg.

    This creates a lot of issues for me, since it means I have to split my shipping.

    I would like to see Royal Mail offer a one-stop service whereby I can…

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3
  • Don't see your idea?

Feedback and Knowledge Base