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  1. make your Drop Off information clearer for Click & Drop customers!

    The order generation and payment process is all very easy and straightforward however I have now been to 2 Post Offices who have not been able to take my parcel as the bar code and QR codes are not being recognised. The PO agent has advised me that they can accept Tracked48 parcels without an issue but as the system cant read my postage label they can accept it. I have since called the helpline and the adviser told me that I CANT use my local Post Office and that my nearest drop off centre is 20 miles away!! So…

    1 vote
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  2. Coronavirus Home business collection if the post office closes next week

    Home business's need royalmail support if the post offices close next week due to the virus.

    We would need a home click and drop delivery collection service. Ideal using the regular postman could collect all our orders and take them to the royalmail

    If the post office closes next week and we can't ship our orders. We will not be able to pay our royalmail bills next month or for least for a few months :/

    1 vote
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  3. No toolbar icon for Royal Mail Print Assist on a Mac

    Like it says. It's there, but there's no icon (Mac OS 10.14.6). If on the end sometimes I cannot find it. Seems there's an issue.

    1 vote
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  4. Shift-click to select multiple orders at once

    Maybe I'm just doing it wrong, but when I apply postage to orders, sometimes there's already a couple hundred orders from the day before, so I have to manually select every newly applied order to print off the dispatch notes. This takes ages sometimes.

    Aside from that, there should also be a way to see way to see when dispatch notes have already been printed for orders, like in shipstation.

    1 vote
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  5. BUG Search is unusable on Firefox

    When using Firefox, if you search for a previous order, you can see the results, but clicking on a result does nothing and leaves the overlay panel over the whole screen so you cannot click on any navigation items.

    The only way out is to refresh the page,

    I reported this by email to the customer service team, who tried to help, but do not have access to Firefox to test it in house!

    Tested on two different PCs running latest Firefox (73.0.1) - Chrome is fine.

    1 vote
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  6. For parcels to Brazil - add a CPF field

    When sending items to Brazil, Brazilian customs have now started rejecting items where the customer's CPF (tax id) number is not shown on the address label.

    It would be helpful to show this as an extra field where a recipient is in Brazil to trigger people into entering the information!

    1 vote
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  7. Integration of Tracking for Click&Drop items

    When purchasing tracked services it would be so useful to be able to see the status of that item, rather than having to go to another part of Royal Mail to track items.

    1 vote
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  8. Payments tab on business click and drop account

    The consumer click and drop has a tab at the top to show your payments. it would be really nice to have this in the business click and drop so you could look at your bills and payment due dated rather than logging into the royalmail finance portal.

    would be even better if you could pay your bill directly from within that tab also

    1 vote
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  9. Certificate of posting

    You have recently changed your certificate of posting to one you print yourself. As we very rarely send more than a dozen parcels at a time a Sheet of A4 paper seems a waist. In these times of trying to look after our environment could you maybe make a smaller version that could be cut in half for those of us who post less?

    1 vote
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  10. i am having probelms with paypal , while i am paying for postage , paypal is blocking me

    relying entirely on paypal in 2020 is not certainly a bright idea , paypal has blocked my account in festive period ,i would recommend to include other payment options please , so that if their is a glitch in paypal or a viral attack than we can have alternative options such as VISA /google pay / apple pay/china pay , the Royalmail should really consider this dependency on paypal to attrack more customers , not every one has paypal account and its ridiculous .

    2 votes
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  11. Re Register with a different address to be able to post on behalf of clients.

    We are a fulfilment company i have been told i would need to re-register with click and drop with the client account number and our poster number to be able to process post on their behalf. This is far from ideal but also we would need to use a different email address, as a business we all only have 1 email address.

    1 vote
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  12. what is the time before click and drop automatically logs the user out

    what is the time setting in minutes before click and drop automatically logs the user out

    1 vote
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  13. clone manifested order

    Please can you update so that the option for cloning orders is available for previously fulfilled/manifested orders.

    1 vote
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  14. Amend the Integration status symbol (for colour blindness)

    Amend the integration status symbol in the integration settings menu - the symbol is either red or green, no way to tell what the status is when you are colour blind! E.g. currently having an issue with ebay integration but can't tell whether it should be working or where the issue is, as I can't tell what colour the status symbol is.

    Therefore either amend the symbol (to change depending on status), alter colours used or have changing mouse over text to confirm.

    1 vote
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  15. Please add a queue time or position in queue for business help centre 0345 266 1240

    When I do have to phone you on the above number, I have no idea if I will be waiting one minute or one hour.
    The other day I waited 15 minutes before I got to speak to a person whereas this morning I waited 30 seconds.

    Most companies announce your queue position or what the wait time is likely to be.

    1 vote
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  16. Not to reqire entry of invalid telephone number to make app work.

    It would have been quicker to drive 5 miles each way and queue in the Post Office than to print a post-paid label for a Christmas card to Canada.
    I do not understand why my mobile phone number had to be given. It would be no use if there were any query as I do not have a mobile phone signal at home, where I am most of the time.
    I tried giving my home phone number and my mobile number. It would accept neither. I tried giving my son’s mobile number (he lives and works where there is a…

    1 vote
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  17. Can't change email address for account. Please add this feature and add the potential for 2 factor authentication.

    Can't change email address for account. Please add this feature and add the potential for 2 factor authentication.

    1 vote
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  18. Include Tag in .xls/.csv Export

    To include the Tag in the .xls/.csv export file so that it can be filtered in a spreadsheet and the user can find the data results for the parcels sent.

    1 vote
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  19. Paid Click and Drop Plus Service

    You keep saying that as a free service certain suggestions for new features cannot be added to C&D.

    With your prices for StoreFeeder starting at £225 per month, could there be an option for Click and Drop Plus, or StoreFeeder Light, where some of the additional requests can be catered for at a more affordable level than full StoreFeeder, as the gap from 0 to 225 a month is quite sizable.

    1 vote
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  20. Please could you reinstate Tracked 48 for non-business customers. It was available until recently but seems to have been discontinued.

    Please could you reinstate Tracked 48 for non-business customers. It was available until recently but seems to have been discontinued.

    If you Google "royal mail tracked 48", the top search result says:
    "Royal Mail Tracked 48"
    ... and under that it says:
    "https://www.royalmail.com › personal › uk-delivery › personal-tracked48"

    ... and if you click on that link, it takes you to:
    https://www8.royalmail.com/sending/uk/tracked-48

    ... and on that page, it says:

    "Access to www8.royalmail.com was denied.
    You don't have authorisation to view this page.
    HTTP ERROR 403"

    Please could you reinstate this?

    When I rang Royal Mail they said that in…

    1 vote
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