Provide advance notice of Royal Mail postage price changes
It would be helpful if a message was provided to users when they log in to warn them of any upcoming price changes to Royal Mail's postal services, say 1-2 weeks in advance.
This would allow users to proactively made adjustments to their own shipping charges as necessary rather than having to monitor the Royal Mail website for price changes or else get caught out unexpectedly.
3
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dpEng
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Thanks for your suggestion. Customers who have an OBA account with Royal Mail are emailed the details of our price changes 30 days prior to any tariff change alongside the consumer communication campaigns we push out via our communications teams for non-account customers. We will consider how we can improve this in future changes