We're concerned to see you're discontinuing support for the 'Print Assist' integration. Despite your claim that you had previously let people know about the new 'Auto Print' introduction from 1/10/24, with only 2 weeks to go, yesterday was first time your announcement was made on the CnD website and we have not had any email notification prior to this.

We use the click and drop API and not the C&D desktop app. As there is no "automatic print" of created labels with the API integration available (like there was with the Dropbox integration) we retrieve and send a label pdf to Print Assist (Print Node) directly - this works reliably and is seamless in operation direct from our websites bespoke shopping cart backend.

With the existing API to both C&D and PrintAssist/Node, I can't see how your new auto print is going to provide the same functionality on it's own and with only 2 week to go - you have not allowed any time for businesses to develop and test a working solution as an alternative to those that have been operating reliably for years.

Please can you answer/explain the following as your documentation is lacking:

1/ Are you disabling the accounts on print assist/node from 1/10/24?

2/ With the new "Auto Print" system, will you be adding an equivalent to the old "print labels automatically" functionality that was implemented with Dropbox for use with API integrations?

3/ If you are disabling PrintAssist/Node accounts and not adding an API auto print option, how are API users meant to continue to print labels in a web connected system?

We can't help but feel that your mandatory need to install, support and use the desktop app to provide any auto printing functionality going forward is a step backwards, badly conceived and currently not going to allow the same compatibility or operation to API users.