Ics19

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  1. 30 votes
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    11 comments  ·  General » New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →
    Ics19 commented  · 

    Any news on a date for this? I can't help believe that it must be far easier to support a single reliable API than to keep adding bespoke integrations for apparent "high demand" shopping carts. The API idea has been raised numerous times and is the only way to provide usable web centric integrations. The continued stance on promoting and developing the desktop version is folly in my view and does nothing to help users who have sufficient demand to benefit from web integrations, but don't have sufficient volume for 100 a day quoted in a previous post. If the dropbox support is dropped without an open API in place, then we, like many others I suspect, will be looking elsewhere.

    https://clickanddrop.uservoice.com/forums/399930-general/suggestions/37282504-please-explain-your-dropbox-integration-replaceme

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  2. 7 votes
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    1 comment  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
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  3. 5 votes
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    9 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    Ics19 commented  · 

    Can anyone help with this? It seems a major limitation with a no deal Brexit just around the corner and the thought of hand writing custom notes for orders over £270 to Europe as well as current ROW locations is orders is not good. Please sort it so that CN23s are flagged to separately print on A4 when using Print Assist. I note you can't even print the customs separately from the web interface! We've done all the work to send through HS codes and country of origin, so please do your bit and allow us to print the correct custom label :)

    Ics19 commented  · 

    As CN23s are triggered (over £270), if you're configured to print 6x4 labels then CN23 fail to generate and cause an error. CN22s print fine with the current 6x4 format in settings. There looks to be something missing - maybe two pdfs need generating, i.e. 6x4 for main label and A4 for CN23? If so, this needs to be supported by Print Assist to automatically print to each appropriate printer.

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  4. 5 votes
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    1 comment  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    Ics19 supported this idea  · 
  5. 3 votes
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    2 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    Ics19 commented  · 

    Hi Admin,

    Thank you for your reply. Unfortunately I can't see how Click & Drop Desktop can ever "replicate or improve upon all the existing functionality". As I mentioned, the current dropbox integration allows web shop servers to interface via dropbox directly to the Click & Drop system. To impose a desktop application into the current server based order creation process is misguided at best and is not what was promised when we signed up. When will you be providing an web based API to allow real world customers to use your services transparently?

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  6. 3 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Ics19 commented  · 

    The accompanying notes for both CN22 & CN23 forms clearly state that 6 digit code should be used. Perhaps the question is whether the countries requiring pre-advice data need something else and how does that then translate when added to the paper CN22 & Cn23 labels?

    You don't need any customs data for EU countries - that's while the UK is in the EU anyway. Click and Drop will not currently generate CN22/23s for EU countries.

  7. 3 votes
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    4 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    Ics19 commented  · 

    Yes, you're correct the suffix is actually the original csv name and will be integration dependent, but I wouldn't use anything other than the order number as it's easy to find with a simple pattern match on the timestamp and *should* be unique - once found, the folder can be archived to stop the entries growing. I appreciate everyone's system is different, so as long as any folder name change maintains backwards compatibility then let's have the option.

    We don't use the dropbox stored pdf as we use Print Assist (there no need to keep a copy as C&D does that itself), but we do use the despatch report csv to pull the tracking number back into our webshop and the above approach seems to works fine.

    Ics19 commented  · 

    The benefit of the current folder naming convention is that if you happen to re-generate an order (i.e. with the same order number) due to a problem somewhere (either yours or click n drop) then the next folder can be created successfully without over writing any previous dispatch report. The folder names have a handy .nnnnn suffix where the nnnnn part is your order number - or are you not supplying a unique order number? If you have the capability of scripting, then why not 'list' all the folders and then copy them locally if that's really what you want, then 'move' all the copied folders to a new sub-folder (e.g. 'completed') or just delete them. The next time around, list again and you'll then either find no entries or the new order results?

  8. 26 votes
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    0 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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  9. 24 votes
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    1 comment  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
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  10. 3 votes
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    0 comments  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
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  11. 29 votes
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    8 comments  ·  General » News from Click & Drop Support  ·  Flag idea as inappropriate…  ·  Admin →
    Ics19 supported this idea  · 
    Ics19 commented  · 

    That doesn't sound right I must admit. If you're referring to CN22, then total value is just items, see note 7:
    https://www.royalmail.com/business/sites/default/files/Customs-Declaration-Form-CN22.pdf

    CN23 have a separate field for postage paid, see note 9:
    https://www.royalmail.com/sites/default/files/CN23.pdf

    Let hope it'll be sorted by the time HS code & country of origin are implemented for pre-advice data, so less than 3 months now...

  12. 13 votes
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    2 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
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  13. 3 votes
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    under review  ·  6 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    Ics19 commented  · 

    Seems like you could be on to something - maybe I've just been lucky in the past! I'll take a look next time there's an update required. Thanks for the heads up.

    Ics19 commented  · 

    Ahh, I think the difference is that your fields aren't quoted. e.g. my exports would be:
    "...,"123456789012",..." or "...,"+123 456789012",..." or "...,"00123456789012",..."

    The only fields I don't quote are pure numeric ones, such as weight, cost etc

    Hopefully your address fields are quoted as you need to cater for things like "1, High Street" or "Main Road, Small Village". I know the C&D documentation isn't great, but the 'standard' rules for CSV formatting seem to be obeyed. e.g an enclosed double quote is duplicated, such that The "Manor" House becomes "The ""Manor"" House".

    I can't comment on how the Magneto integration could be modified. I've done my own Zencart integration which exports CSV via Dropbox and pulls back all tracking info. We use 'Print Assist' to automatically print the labels and only go into the C&D to manifest.

    Ics19 commented  · 

    I've not had an issue with international number imports myself, the field is defined here:

    https://help.parcel.royalmail.com/hc/en-gb/articles/360000250093-Order-Import-spreadsheet-field-specifications

    e.g. numbers with a leading '+' or '00' (which takes the number length over 11 digits) have been carried through as is. This is true with spaces too. We've been importing orders for a couple of months now with customer entered telephone numbers (i.e. a varied bunch of format styles!) and never had error so far.

    Is it possible you're just seeing the scientific notation when looking at CSV files in excel? I'd confirm by viewing the CSV in a text editor, like notepad or notepad++.

  14. 1 vote
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    4 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    Ics19 commented  · 

    Having separate PDFs does allow a simple dropbox integration to programmatically check if the label was generated ok, whilst a combined file would need parsing perhaps. However, having the option to do either PDF format might be a solution. TBH, I don't use the uploaded PDF to print, as once you have Print Assist enabled for your account (you need to contact support), then each label is automatically printed on your configured 'workstation' to your specific label printer once it is generated.

  15. 1 vote
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    1 comment  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    Ics19 commented  · 

    Thanks - I can confirm the page has now been updated.

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  16. 4 votes
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    2 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    Ics19 commented  · 

    Print Assist is available, but on request, see:
    https://help.parcel.royalmail.com/hc/en-gb/articles/115002520034-How-to-connect-Royal-Mail-Print-Assist
    We use it with dropbox import and it works fine.

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