Ics19

My feedback

  1. 6 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
    Ics19 supported this idea  · 
  2. 11 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
    Ics19 supported this idea  · 
  3. 3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
    Ics19 shared this idea  · 
  4. 2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
    Ics19 shared this idea  · 
  5. 64 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    25 comments  ·  General » New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you to everyone who has already provided feedback so far about our API beta testing program.
    We are pleased to announce that we now have the capacity to add more beta testers to this program.
    If you would be interested in trying out this feature, please email clickanddropfeedback@royalmail.com with the registration email address of your Click & Drop account.
    It is important that you provide us with the correct email address registered to your Click & Drop account, otherwise we will not be able to activate this feature on your account. We will use this email address as the primary method of contact.

    We look forward to hearing from you.

    Click & Drop Support

    An error occurred while saving the comment
    Ics19 commented  · 

    Any news on a date for this? I can't help believe that it must be far easier to support a single reliable API than to keep adding bespoke integrations for apparent "high demand" shopping carts. The API idea has been raised numerous times and is the only way to provide usable web centric integrations. The continued stance on promoting and developing the desktop version is folly in my view and does nothing to help users who have sufficient demand to benefit from web integrations, but don't have sufficient volume for 100 a day quoted in a previous post. If the dropbox support is dropped without an open API in place, then we, like many others I suspect, will be looking elsewhere.

    https://clickanddrop.uservoice.com/forums/399930-general/suggestions/37282504-please-explain-your-dropbox-integration-replaceme

    Ics19 supported this idea  · 
  6. 7 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
    Ics19 supported this idea  · 
  7. 4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ics19 commented  · 

    Hi Admin,

    Thank you for your reply. Unfortunately I can't see how Click & Drop Desktop can ever "replicate or improve upon all the existing functionality". As I mentioned, the current dropbox integration allows web shop servers to interface via dropbox directly to the Click & Drop system. To impose a desktop application into the current server based order creation process is misguided at best and is not what was promised when we signed up. When will you be providing an web based API to allow real world customers to use your services transparently?

    Ics19 shared this idea  · 
  8. 3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ics19 commented  · 

    The accompanying notes for both CN22 & CN23 forms clearly state that 6 digit code should be used. Perhaps the question is whether the countries requiring pre-advice data need something else and how does that then translate when added to the paper CN22 & Cn23 labels?

    You don't need any customs data for EU countries - that's while the UK is in the EU anyway. Click and Drop will not currently generate CN22/23s for EU countries.

  9. 3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ics19 commented  · 

    Yes, you're correct the suffix is actually the original csv name and will be integration dependent, but I wouldn't use anything other than the order number as it's easy to find with a simple pattern match on the timestamp and *should* be unique - once found, the folder can be archived to stop the entries growing. I appreciate everyone's system is different, so as long as any folder name change maintains backwards compatibility then let's have the option.

    We don't use the dropbox stored pdf as we use Print Assist (there no need to keep a copy as C&D does that itself), but we do use the despatch report csv to pull the tracking number back into our webshop and the above approach seems to works fine.

    An error occurred while saving the comment
    Ics19 commented  · 

    The benefit of the current folder naming convention is that if you happen to re-generate an order (i.e. with the same order number) due to a problem somewhere (either yours or click n drop) then the next folder can be created successfully without over writing any previous dispatch report. The folder names have a handy .nnnnn suffix where the nnnnn part is your order number - or are you not supplying a unique order number? If you have the capability of scripting, then why not 'list' all the folders and then copy them locally if that's really what you want, then 'move' all the copied folders to a new sub-folder (e.g. 'completed') or just delete them. The next time around, list again and you'll then either find no entries or the new order results?

  10. 36 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
    Ics19 supported this idea  · 
  11. 40 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
    Ics19 supported this idea  · 
  12. 2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
    Ics19 supported this idea  · 
  13. 32 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    8 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Ics19 supported this idea  · 
    An error occurred while saving the comment
    Ics19 commented  · 

    That doesn't sound right I must admit. If you're referring to CN22, then total value is just items, see note 7:
    https://www.royalmail.com/business/sites/default/files/Customs-Declaration-Form-CN22.pdf

    CN23 have a separate field for postage paid, see note 9:
    https://www.royalmail.com/sites/default/files/CN23.pdf

    Let hope it'll be sorted by the time HS code & country of origin are implemented for pre-advice data, so less than 3 months now...

  14. 13 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    Ics19 supported this idea  · 
  15. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ics19 commented  · 

    Having separate PDFs does allow a simple dropbox integration to programmatically check if the label was generated ok, whilst a combined file would need parsing perhaps. However, having the option to do either PDF format might be a solution. TBH, I don't use the uploaded PDF to print, as once you have Print Assist enabled for your account (you need to contact support), then each label is automatically printed on your configured 'workstation' to your specific label printer once it is generated.

  16. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ics19 commented  · 

    Thanks - I can confirm the page has now been updated.

    Ics19 shared this idea  · 
  17. 4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ics19 commented  · 

    Print Assist is available, but on request, see:
    https://help.parcel.royalmail.com/hc/en-gb/articles/115002520034-How-to-connect-Royal-Mail-Print-Assist
    We use it with dropbox import and it works fine.

Feedback and Knowledge Base