Currently on dispatch notes, the order number given is a Click and drop generated number that is not relevant or applicable to the end customer receiving goods . The Channel Ref is the actual end users (customers who purchased a product) order number and will match anything sent to them on emails . This is extremely confusing for the end user customer receiving the order , as the order number is completely irrelevant to them and its the channel reference that is their true order number. So when we ask the customer for their order number they give us a click and drop order number which is extremely inefficient to then have to trace an order via click and drop first. They are just the wrong way round and need to be switched over to help me as a retailer and the end user customer. I would also like the option not to have the click and drop number on the paperwork at all ,as it is not required to an end user customer and only serves to confuse. When you add a Royal Mail returns portal it asks the customer for their order number however they will enter the wrong order number if they look at their dispatch note.