Shopify Exchange Orders not Downloaded
When you create Exchanges in Shopify, it updates the original order, but as this order has already been sent, C&D won't download it again. This means that for every exchange that we do, we have to enter the details manually. C&D needs to recognise exchanges and download the order again please.
Mark
shared this idea
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C
commented
Yes, this is incredibly frustrating, please add support for this. Shopify's Return/Exchange function has been out for well over a year. Order returns/exchanges are very common so it should really be supported as a priority.
How to action it:
You need to update the Shopify connector to detect newly created or updated FulfillmentOrder records on previously imported Shopify orders. Create a new Click & Drop shipment keyed by Shopify order ID plus fulfillment-order ID, importing only remaining fulfillable quantities. Exchange fulfillment orders must be eligible based on their own creation/update date and release status, rather than the original order’s age, original payment event, or whether its order ID has already been imported.