Hi Royal Mail team,

Please can you expand the number of SKU lines visible on Click & Drop labels?

At present, the “Customer Reference” block only shows ~3–4 lines of SKU text, even though the block itself has much more space available. The SKU list is vertically centred, leaving unused whitespace, and a large portion of the block is taken up by the logo area. In addition, the line “Royal Mail: UK’s lowest average parcel carbon footprint 200g CO2e” occupies space that could be better used for operational data.

Our proposal:

Move the SKU list to the top of the Customer Reference block and allow more lines to display.

Relocate the carbon footprint tagline into the smaller 10 mm band below the delivery address and above the Customer Reference block.

Allow optional suppression or resizing of the logo area to free more room for SKUs.

Why this matters:
Warehouses rely on SKUs printed on labels to pick and pack quickly. Currently many businesses are forced to implement additional scanning/paperwork systems just to work around this limitation. Expanding SKU visibility directly on the Royal Mail label would reduce errors, speed up packing, and save both sellers and Royal Mail operational headaches.

This improvement would benefit a large number of e-commerce sellers and fulfilment operations — many of us are eagerly waiting for it.

Thanks for considering, and I hope others will vote this up as well.