Hi,

Can you explain why eBay order imports via your integration are only refreshed every 15 minutes? This delay creates serious workflow issues.

For example, our post office closes at 4:45pm. To avoid the queue, we leave by 4:30pm. That means we have to create our manifest at 4:00pm to close bags, print tags, and load the car. But if a customer places an important order at 3:59pm, it doesn’t appear in Click & Drop until up to 15 minutes later. Add a 15-minute queue at the post office and we’ve missed the collection — which leads to late dispatches and negative feedback. Completely unacceptable.

From a technical perspective:

eBay’s API supports more frequent calls — what rate limit are you working against?

Competing platforms like Parcel2Go handle this almost instantly, so why can’t Royal Mail?

Waiting up to 15 minutes for new orders defeats the whole point of automation. Staff are left idle, and sellers risk late shipments through no fault of their own.

If there are technical constraints, please explain them. Otherwise, the polling frequency needs to be increased so orders appear in near real time. This would make a massive difference to everyday operations.

Thank you,